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Old Oct 14, 2014 | 2:46 pm
  #2  
bruce80
 
Join Date: Sep 2010
Location: EDKA, STR, ZRH
Programs: LH SEN, A3*G, IHG plat, DB Comfort, SPG gold
Posts: 964
I believe that refunds by bank transfer are only available within the consolidated EU banking system (although this clearly violates the EU regulations on train delays). I think that there are two options you might consider:

  • Get a voucher for your next trip on DB Bahn (which will be mailed to you via snail-mail - if they refuse to send it to you, insist or complain to the "Schlichtungsstelle Fahrgastrechte": https://soep-online.de/ [unfortunately, german only])
  • If you happen to be in Europe in the next few weeks, hand in the form (as long as the conductor placed a stamp on it) at a DB Reisezentrum (ticket office) and you should have no trouble to be refunded in cash
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