How Do Vouchers and Credits Work?
Aug 16, 2024 | 2:43 am
#1
Original Poster
Join Date: Jun 2012
Location: New England
Programs: DL, UA, AA, B6, 2V, Marriott, Hilton, Hyatt
Posts: 6,129
How Do Vouchers and Credits Work?
I have a credit from a cancelled flight. Am I allowed to use this on add-ons like seat fees?
I also have a voucher for $100 that Frontier gave me as a customer service gesture. I know that it only applies to base fare. Can this be combined with the flight credit?
I also have a voucher for $100 that Frontier gave me as a customer service gesture. I know that it only applies to base fare. Can this be combined with the flight credit?
Aug 21, 2024 | 9:05 pm
#2
Join Date: Jul 2013
Location: CLE
Programs: NEXUS, MileagePlus Silver, Frontier Diamond, IHG Spire, Marriott Gold, Hilton Diamond, Hertz PC
Posts: 278
Typically only on base fare and only for you. No add-ons nor taxes nor CIC or other fees. Typically you can combine them.
Sep 2, 2024 | 12:59 am
#4
Join Date: Oct 2004
Location: Greater Chicagoland Area
Programs: frontier Elite, Hertz PC
Posts: 1,802
I've booked some flights to try to use up my $100 voucher that expired in a few weeks. Luckily, one flight that I wanted used up $25 of the credit. One flight with two segments only used up 74 cents bc that was the airfare portion.
I have one or two more trips that I might book and there's a decent chance I won't use up the remaining $50 voucher credit I have.
I have one or two more trips that I might book and there's a decent chance I won't use up the remaining $50 voucher credit I have.
Sep 2, 2024 | 11:48 am
#5
FlyerTalk Evangelist
Join Date: Mar 2000
Posts: 18,231
I don't think anyone fully understands how Frontier vouchers and credits work, but if you have a service interruption, I would use the chat or phone call feature to make sure you get a voucher that is good for all ALL costs of a new ticket -- not just the (usually modest) base fare. They can do this. I know because they've now done it for me a couple of times, after previously giving me a voucher that was only saving me like a $1.40 on my next ticket (with a short voucher expiration date no less!).
Oct 1, 2024 | 5:52 pm
#7
Join Date: Jan 2010
Location: CLE
Programs: UA,WN,AA,DL, B6
Posts: 4,359
Earlier this year had a FLL flight running very late so I cancelled and took another airline. I do I use the money on that confirmation code which was never used. Wanted to book a flight now saw no field to use the trip I cancelled.