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-   -   How Do Vouchers and Credits Work? (https://www.flyertalk.com/forum/frontier-airlines-frontier-miles-program/2169676-how-do-vouchers-credits-work.html)

diburning Aug 16, 2024 2:43 am

How Do Vouchers and Credits Work?
 
I have a credit from a cancelled flight. Am I allowed to use this on add-ons like seat fees?

I also have a voucher for $100 that Frontier gave me as a customer service gesture. I know that it only applies to base fare. Can this be combined with the flight credit?

trmbn65 Aug 21, 2024 9:05 pm


Originally Posted by diburning (Post 36456179)
I have a credit from a cancelled flight. Am I allowed to use this on add-ons like seat fees?

I also have a voucher for $100 that Frontier gave me as a customer service gesture. I know that it only applies to base fare. Can this be combined with the flight credit?

Typically only on base fare and only for you. No add-ons nor taxes nor CIC or other fees. Typically you can combine them.

diburning Aug 22, 2024 9:53 am

So my flight credit can only be used on base fare despite the credit also containing value for the bundle that I purchased?

rhwbullhead Sep 2, 2024 12:59 am

I've booked some flights to try to use up my $100 voucher that expired in a few weeks. Luckily, one flight that I wanted used up $25 of the credit. One flight with two segments only used up 74 cents bc that was the airfare portion.

I have one or two more trips that I might book and there's a decent chance I won't use up the remaining $50 voucher credit I have.


iahphx Sep 2, 2024 11:48 am

I don't think anyone fully understands how Frontier vouchers and credits work, but if you have a service interruption, I would use the chat or phone call feature to make sure you get a voucher that is good for all ALL costs of a new ticket -- not just the (usually modest) base fare. They can do this. I know because they've now done it for me a couple of times, after previously giving me a voucher that was only saving me like a $1.40 on my next ticket (with a short voucher expiration date no less!).

bgasser Sep 2, 2024 5:13 pm

You also can't use the Voucher on the app, only on the website.

buckeyefanflyer Oct 1, 2024 5:52 pm

Earlier this year had a FLL flight running very late so I cancelled and took another airline. I do I use the money on that confirmation code which was never used. Wanted to book a flight now saw no field to use the trip I cancelled.


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