How's Frontier going to react to the new DOT rules
May 1, 2024 | 4:20 pm
#1
Original Poster
Join Date: Aug 2023
Posts: 40
How's Frontier going to react to the new DOT rules
on refunds for cancelled or significantly delayed flights?
https://abcnews.go.com/Politics/airl...n%2012%20hours.
https://abcnews.go.com/Politics/airl...n%2012%20hours.
May 7, 2024 | 8:21 am
#2
Join Date: Dec 2022
Location: Orlando, FL
Programs: Frontier (50k), Southwest, Wyndham (Diamond), Hyatt (Discoverist), National (Executive), Amex (Plat)
Posts: 186
To be honest, I think they're already exceeding that. I've only been affected by two cancelled flights; on one of those, they refunded me and on the other they rebooked me AND sent a $100 voucher. I was on a flight delayed > 3 hours before, and they automatically sent me a $25 voucher (on a $19 flight). I'd suspect they're already complying, though they may balk at providing a refund vs. a voucher.
May 9, 2024 | 6:54 pm
#3
A FlyerTalk Posting Legend
Join Date: Nov 2000
Location: Atlanta, GA, USA
Programs: DL estranged 1MMer and lifetime gold, F9/CO/NW/UA/AA once gold/plat now dust, Spirit RIP
Posts: 42,182
What kind of voucher is it? One of their practices that deserves bigtime complaints is applying voucher dollars ONLY to the "airfare" component of the fares, which in many cases is at or near zero anyway. They won't apply it to their own invented mandatory junk fees (like the "carrier interface charge") or to "optional" things like bag and seat costs. So the voucher becomes far-diminished in value to the point where I'd even call it a bait-and-switch (i.e. people think they're getting something far more valuable than it really is). Vouchers should count SAME-AS-CASH against another fare with no fine-print exclusions like that allowed.
