Frontier IT can't display my future flights
Apr 24, 2024 | 8:32 am
#1
Original Poster
FlyerTalk Evangelist
Join Date: Mar 2000
Posts: 18,231
Frontier IT can't display my future flights
Does anyone at Frontier even care how bad their IT is? I've had to use their app to keep track of my future reservations -- their website has, for months, failed to display them -- but now the app is a mess, too. It's recently been leaving off my next trip and then when it displays my future trips, it includes my original reservations, and then separate listings for the new flight times when Frontier has changed my flights. 
Apr 25, 2024 | 6:54 am
#2
Join Date: Mar 2001
Location: IAH
Programs: UA 1K, Hyatt Globalist, HH Diamond, Bonvoy Gold
Posts: 160
F9 IT is an absolute mess. Old or missing itineraries, randomly "forgetting" my KTN, inconsistent behavior between the app and website, etc. All the things you mentioned OP happen to me also.
Apr 25, 2024 | 9:39 am
#3
Join Date: Oct 2002
Location: TOL
Posts: 1,044
Airline IT in general just isn't that great. It's viewed as a cost to be minimized rather than a source of competitive advantage. Airlines also just can't afford to compete for top-tier IT and CS talent, so it's usually outsourced to the lowest bidder.
Apr 25, 2024 | 12:14 pm
#4
Join Date: Jan 2005
Location: DEN
Programs: UA Gold-MM, AA Gold-MM, F9-Silver, Hyatt Something, Marriott Gold, IHG Plat, Hilton Diamond
Posts: 6,443
I guess it depends on what you call IT. The customer-facing stuff (website, app), sure, it's not always super amazing. But come on, the back-end IT to run an airline (scheduling, routing), even a LCC like Frontier, is pretty intense. Some airlines (Southwest) have underinvestd for years, and occasionally you see meltdowns (Christmas 2023). But it's actually pretty incredible just how much self-serve you can do on United's website, for example.
Apr 29, 2024 | 8:15 am
#5
Join Date: Dec 2022
Location: Orlando, FL
Programs: Frontier (50k), Southwest, Wyndham (Diamond), Hyatt (Discoverist), National (Executive), Amex (Plat)
Posts: 187
Me too. It's so weird to log in and expect to see a flight coming up in a week or two and, instead, see something from 2022 where that flight should be. Forgetting the KTN seems to be new, though, at least for me. Either way, it's definitely happening.
Apr 29, 2024 | 8:28 pm
#6
Join Date: Jul 2013
Location: CLE
Programs: NEXUS, MileagePlus Silver, Frontier Diamond, IHG Spire, Marriott Gold, Hilton Diamond, Hertz PC
Posts: 278
Agreed the app is terrible. But a workaround is to search for your flight last name and confirmation code and it will show up in the app again.
May 7, 2024 | 4:53 am
#7
Original Poster
FlyerTalk Evangelist
Join Date: Mar 2000
Posts: 18,231
Out of curiosity, does ANYONE'S future flights now display when signed on to Frontier's website? I remain irritated by this, but since their app generally keeps track of my flights (with some glitches), it's not the end of the world. I've just adjusted to doing business that way.
May 7, 2024 | 12:10 pm
#8
Join Date: Jul 2013
Posts: 627
Out of curiosity, does ANYONE'S future flights now display when signed on to Frontier's website? I remain irritated by this, but since their app generally keeps track of my flights (with some glitches), it's not the end of the world. I've just adjusted to doing business that way.
