1. Family pool stopped working for me..... Although it still show the correct miles amount but during booking it says lack of miles....
2. Discount Den status becomes a mystery. As a 100K elite I could not longer use discount Den with pool member.
Or, is it not suppose to be eligible for pool members in the first place?
2. Discount Den status becomes a mystery. As a 100K elite I could not longer use discount Den with pool member.
Or, is it not suppose to be eligible for pool members in the first place?
Having same issue with Family pooling not working and I am the head of the pool. First time to try and use it and it doesn't recognize the pooled points.
When I try to book flight and click continue website says, "Sorry, you are XXXXX miles away from your selected flight(s). You will need to make another selection or pay in dollars."
When I try to book flight and click continue website says, "Sorry, you are XXXXX miles away from your selected flight(s). You will need to make another selection or pay in dollars."
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When I try to book flight and click continue website says, "Sorry, you are XXXXX miles away from your selected flight(s). You will need to make another selection or pay in dollars."
Time to file another DOT complaint.Originally Posted by PNW flyer
Having same issue with Family pooling not working and I am the head of the pool. First time to try and use it and it doesn't recognize the pooled points.When I try to book flight and click continue website says, "Sorry, you are XXXXX miles away from your selected flight(s). You will need to make another selection or pay in dollars."
Wait for update to complete
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Just got off Chat with F9 and as expected, no idea what the problem is or when it will be fixed. "System updates in progress, please check back in a few hours. We don't have an expected completion time"Originally Posted by oneworld_wanderer
Time to file another DOT complaint.
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lol, at least they blame on system still updating, giving (false) hope it would be fixed in....... wait few hours?!Originally Posted by PNW flyer
Just got off Chat with F9 and as expected, no idea what the problem is or when it will be fixed. "System updates in progress, please check back in a few hours. We don't have an expected completion time"
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I also had an issue where the system didn't honor my 20k stretch seating benefit at online check-in for a flight earlier today.
It took 35 minutes to get a representative on the phone who initially told me that I could only request it at the airport but after some pushing back, who manually waived the fee and assigned the seats for me.
I hope I wouldn't have the same issue for my flight tomorrow.
It took 35 minutes to get a representative on the phone who initially told me that I could only request it at the airport but after some pushing back, who manually waived the fee and assigned the seats for me.
I hope I wouldn't have the same issue for my flight tomorrow.
apparently the issue of family points pooling is not resolved within few hours, it is still a problem for me.
Family Pool kind of working, not as expected.
From what I can tell: Online system pulled (pun intended) pool points up to the amount I have in my account. Can only spend up to the amount in your account, but spends the points in the pool in order of first in first out.
EXPECTATION: I was expecting all pooled points to be available and allow me to purchase flights with the pool total of 80K. But wouldn't let me do that.
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Still not working as I expected: I have 60K points (my account), and pool has 80k total points. Online won't let me purchase flights for 80K, but I am able to purchase for 60K (amount in my account). I went ahead and purchased flights for 60K and then the system pulled points from the pool oldest to newest and now I have 14K (my account) and 20K total in the pool.Originally Posted by oneworld_wanderer
apparently the issue of family points pooling is not resolved within few hours, it is still a problem for me.
From what I can tell: Online system pulled (pun intended) pool points up to the amount I have in my account. Can only spend up to the amount in your account, but spends the points in the pool in order of first in first out.
EXPECTATION: I was expecting all pooled points to be available and allow me to purchase flights with the pool total of 80K. But wouldn't let me do that.
Quote:
From what I can tell: Online system pulled (pun intended) pool points up to the amount I have in my account. Can only spend up to the amount in your account, but spends the points in the pool in order of first in first out.
EXPECTATION: I was expecting all pooled points to be available and allow me to purchase flights with the pool total of 80K. But wouldn't let me do that.
that's a really nice trick, thanks for sharing... So the only problem is everyone will always have around 10K points un-redeemable because personal account balance below 10K.Originally Posted by PNW flyer
Still not working as I expected: I have 60K points (my account), and pool has 80k total points. Online won't let me purchase flights for 80K, but I am able to purchase for 60K (amount in my account). I went ahead and purchased flights for 60K and then the system pulled points from the pool oldest to newest and now I have 14K (my account) and 20K total in the pool.From what I can tell: Online system pulled (pun intended) pool points up to the amount I have in my account. Can only spend up to the amount in your account, but spends the points in the pool in order of first in first out.
EXPECTATION: I was expecting all pooled points to be available and allow me to purchase flights with the pool total of 80K. But wouldn't let me do that.
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Yes, that is what it appears. First time to use the family pooling, does anyone know how it used to work before? Could you use the entire pool amount in one transaction?Originally Posted by oneworld_wanderer
that's a really nice trick, thanks for sharing... So the only problem is everyone will always have around 10K points un-redeemable because personal account balance below 10K.
Can’t get the discount den fares working with additional members., it keeps giving error account number not found.. however playing around, I was able to get the works package (being 100k member) applied to the trip for all members on itenary
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Did you get the Discount DEN working for additional members?Originally Posted by rkonda
Cant get the discount den fares working with additional members., it keeps giving error account number not found.. however playing around, I was able to get the works package (being 100k member) applied to the trip for all members on itenary