Elite status is now based on calendar year

Old Jan 4, 18, 3:48 pm
  #1  
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Join Date: Jul 2013
Posts: 468
Elite status is now based on calendar year

Just got this email with the subject "Frontier EarlyReturns eStatement":
YOUR ACCOUNT SUMMARY

Hi maskedmesothorium,
Ready, set, GO! Elite status is now based on calendar year. Your Elite status qualifying period starts now for 2018! If you qualify in 2018, you will have Elite benefits for the remainder of 2018, plus all of 2019!
....
Elite Earnings
0 Flown Miles YTD 0 Flown Segments YTD
Well, this actually brings the program more in line with standard practices and I guess it might be an upgrade if you become an elite for the first time early in the year. But did they announce this an advance at all? I have flown almost 11,000 miles with them since September and was expecting to achieve Elite using those miles. Now I'm back to zero. Hurumph.
maskedmesothorium is offline  
Old Jan 4, 18, 5:17 pm
  #2  
 
Join Date: Jun 2016
Posts: 85
Originally Posted by maskedmesothorium View Post
I have flown almost 11,000 miles with them since September and was expecting to achieve Elite using those miles. Now I'm back to zero. Hurumph.
I emailed them at contact us since I was in a similar situation as you. Looks like they are aware of this happening and gave me the offer to fly 6 more times by the end of March I will be provided my elite benefits for 2018 and then my 2019 benefits are still based upon my flying this year! I already have 2 round trips booked and will just add another one on now. Hope they are doing this for all members like us.
lidosjawn is online now  
Old Jan 4, 18, 7:38 pm
  #3  
 
Join Date: May 2017
Location: Edison, NJ
Programs: Hyatt Explorist
Posts: 107
Originally Posted by lidosjawn View Post
I emailed them at contact us since I was in a similar situation as you. Looks like they are aware of this happening and gave me the offer to fly 6 more times by the end of March I will be provided my elite benefits for 2018 and then my 2019 benefits are still based upon my flying this year! I already have 2 round trips booked and will just add another one on now. Hope they are doing this for all members like us.
Just got the same email and was around 8k since sept, glad to hear about the little challenge I'm almost positive ill hit that mark by march. I guess ill send my email complaining tonight.
layoverdan is offline  
Old Jan 9, 18, 12:00 pm
  #4  
 
Join Date: Sep 2015
Posts: 71
Man, I guess they don't love me as much as you guys do. I sent an e-mail expressing disatisfaction with the change and was not offered the 6 flights by march elite deal
wallyboag is offline  
Old Jan 9, 18, 1:03 pm
  #5  
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Join Date: Jul 2013
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Originally Posted by lidosjawn View Post
I emailed them at contact us since I was in a similar situation as you. Looks like they are aware of this happening and gave me the offer to fly 6 more times by the end of March I will be provided my elite benefits for 2018 and then my 2019 benefits are still based upon my flying this year! I already have 2 round trips booked and will just add another one on now. Hope they are doing this for all members like us.
What category did you use for the contact form? I'm pretty sure I selected "Earlyreturns Mileage Program Account" but the confirmation email I got said I was submitted a mileage request. Haven't heard back in a few days and not sure if I should resubmit my question.
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Old Jan 9, 18, 1:09 pm
  #6  
 
Join Date: Jun 2016
Posts: 85
I got my email from [email protected] and had a back and forth with them. Maybe give that a try?
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Old Jan 9, 18, 4:19 pm
  #7  
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Join Date: Jul 2013
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Thank you, that email elicited a prompt response! My original email came from a different email address that had an auto-reply that said the inbox is not monitored. They offered me a similar challenge, 8000 miles or 8 segments by the end of June. It's not September, but I'll definitely take it. Should be able to complete the challenge without too much difficulty.
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Old Jan 30, 18, 3:04 pm
  #8  
 
Join Date: May 2017
Location: Edison, NJ
Programs: Hyatt Explorist
Posts: 107
Just received my answer for my moms account, she has had 6k elite miles since late September and was just given status for 2018! This was the second time emailing about her account the first time i was blown off without any offer, this time i emailed the address just above this post and the next day a manager answered me with the good news.
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Old Jan 31, 18, 12:05 pm
  #9  
 
Join Date: Sep 2015
Posts: 71
Thanks Layoverdan-

I am going to try e-mailing the address instead of going through the contact us on the website. Maybe they will take pity on me that way!
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Old Jan 31, 18, 3:49 pm
  #10  
 
Join Date: Jan 2009
Posts: 1,490
Hi -

I too was given status for 2018, but I was 3/4 of the way there under the old "365" system.

This is going to be a real game-changer for me. With a free carry-on and being able to choose a seat up front, they just became my new first choice for anything but a transcon.

I know the thin schedules can be a hassle during IRROPS, but with the additional planes coming, I suspect frequencies will be increasing.

And you can't beat the price.
Orwaid is offline  
Old Feb 4, 18, 4:49 pm
  #11  
 
Join Date: Sep 2015
Posts: 71
Success! Elite status awarded! This is awesome. I was so close to getting elite before the change, and was ready to give up on Frontier, but now they have me hooked. Good service recovery by them!
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Old Feb 6, 18, 12:28 pm
  #12  
 
Join Date: Jan 2009
Posts: 1,490
Hi -

Frontier has a real chance to become what WN used to be -- that is, a low-fare airline with polite (if bare bones) service levels. As they build out their network, frequencies should grow which would reduce IRROPS hassles.

I hope they can get there.
Orwaid is offline  

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