Carrier Interface Charge / "CIC"
Oct 26, 2018, 11:40 am
#46
Join Date: Sep 2015
Posts: 71
That is odd, Rhody. I asked Frontier on Twitter and they stated that there was no fee for purchasing a ticket in the airport. When you say that the ticket was $6 more than booking online, were you using a promo code for the ticket online? Promo codes can't be applied at the airport, so sometimes with a good promo code it is still cheaper to book online.
Or did the ticket agent specifically say that there was a $25 fee to book? If so, I think you should contact Frontier and get your $25 refunded.
Or did the ticket agent specifically say that there was a $25 fee to book? If so, I think you should contact Frontier and get your $25 refunded.
Oct 28, 2018, 7:34 pm
#47
Join Date: Oct 2018
Location: ORD
Posts: 3
The fare at the airport equaled the online fare minus the $19 CIC, but the lady at the ticket counter told me that she has to tack on the $25 airport purchase fee on top of the fare. I couldn't find anything on the website that said anything about this fee, and asked to speak with her manager. The manager confirmed that yes, all ticket purchases at the airport incur a $25 fee which is in addition to the base fare/taxes. I did not have a promo code. I called the call center and the guy told me that the $19 CIC was a government-imposed tax, which of course is not true, so I asked to speak with his supervisor, who said that only the airport could waive the CIC, and was not sympathetic to my concern that it seemed impossible for me to purchase a ticket without some carrier-imposed fee. It was all rather odd. I think I'll write to Frontier to see if they can clarify with me and/or the airport staff (I was at ORD). Because the $25 fee I was quoted was higher than the $19 CIC online, I did not purchase the ticket at the airport.
Nov 20, 2018, 7:55 am
#48
Join Date: Oct 2002
Location: TOL
Posts: 741
I booked several reservations at the ticket counter in San Antonio yesterday and there was no airport booking fee charged. Round trip travel for two for the upcoming holidays for less than $100. I went to the airport in the late afternoon lull and there were more employees than customers. In and out in 20 minutes from the time I entered the parking garage to driving out. Very friendly service.
Nov 20, 2018, 4:55 pm
#49
Join Date: Oct 2018
Location: ORD
Posts: 3
I'm glad to know that the fee is still waived at the airport. I would love to print something from Frontier's website in writing about it in case I try again and get the same manager, but Frontier doesn't exactly advertise this. I wrote to Frontier asking for an explanation for what happened to me but I don't expect them to respond. At least if no one else is having an issue, then if I do ever buy tickets again, I can call about the fee being waived, and if they refuse, well tickets more than 7 days in advance are always refundable within 24 hours of purchase. 
Apr 24, 2021, 11:21 pm
#52
Join Date: Dec 2013
Posts: 7
I can confirm the carrier interface charge doesn't apply at the airport.
My one-way flight was $93.80 online, $47.80 at the airport. The difference is the $46 Carrier Interface Charge ($23/leg * 2 legs because I had a stop).
I was worried it wouldn't work because there was a sale with a promo code, but I did end up getting the same fare at the airport (but without the CIC added on). Though I'm not sure the ticket I bought was covered by the sale.
Online ($93.80):
My one-way flight was $93.80 online, $47.80 at the airport. The difference is the $46 Carrier Interface Charge ($23/leg * 2 legs because I had a stop).
I was worried it wouldn't work because there was a sale with a promo code, but I did end up getting the same fare at the airport (but without the CIC added on). Though I'm not sure the ticket I bought was covered by the sale.
Online ($93.80):
- $17.67 airfare
- $1.33 US transportation tax
- $46 carrier interface charge
- $11.20 US passenger security fee
- $8.60 US domestic flight segment tax
- $4.50 * 2 passenger facility charge (one for each departure airport)
- $19 airfare (looks like this combines the $17.67 airfare and $1.33 US transportation tax)
- $28.80 fees & taxes
Last edited by imnotminkus; Apr 24, 2021 at 11:32 pm
Apr 25, 2021, 11:57 pm
#53
Join Date: May 2004
Location: HYI/AUS/SAT originally TTN/EWR/PHL
Programs: Southwest Rapid Rewards, Jetblue TrueBlue, American Advantage
Posts: 1,190
I can confirm the carrier interface charge doesn't apply at the airport.
As a bonus, if you're nice to the ticket agent they might assign you seats, too. I was assigned a window seat near the front of the plane for both flights, which would've cost $26 * 2 if I paid for them.
As a bonus, if you're nice to the ticket agent they might assign you seats, too. I was assigned a window seat near the front of the plane for both flights, which would've cost $26 * 2 if I paid for them.
Oct 31, 2021, 12:54 pm
#55
Join Date: Dec 2013
Posts: 7
I did it about a month ago. But now when I look at the fees for a new ticket on Frontier's site, there's no Carrier Interface Charge listed. All the other normal ones are there, but not the CIC. Unclear if they bundled the CIC into the fare, or if they just stopped charging it (temporarily or permanently).
no CIC?
no CIC?
Nov 1, 2021, 3:44 pm
#56
Join Date: Jul 2013
Posts: 580
I did it about a month ago. But now when I look at the fees for a new ticket on Frontier's site, there's no Carrier Interface Charge listed. All the other normal ones are there, but not the CIC. Unclear if they bundled the CIC into the fare, or if they just stopped charging it (temporarily or permanently).
no CIC?
no CIC?
Nov 14, 2021, 8:39 pm
#58
Join Date: Jan 2005
Location: Minnesnowta
Posts: 10
My $29 Vegas ticket shows the carrier interface charge, so at the airport this fare would be $19.98
US1 - U.S. Transportation Tax
$0.39
CIC - Carrier Interface Charge (Non-Refundable)
$10.00
AY1 - U.S. Passenger Security Fee
$5.60
ZP - U.S. Domestic Flight Segment Tax
$4.30
XF - Minneapolis/St. Paul, Mn (MSP) Passenger Facility Charge
$4.50
TOTAL PAYMENT DUE
$29.98
US1 - U.S. Transportation Tax
$0.39
CIC - Carrier Interface Charge (Non-Refundable)
$10.00
AY1 - U.S. Passenger Security Fee
$5.60
ZP - U.S. Domestic Flight Segment Tax
$4.30
XF - Minneapolis/St. Paul, Mn (MSP) Passenger Facility Charge
$4.50
TOTAL PAYMENT DUE
$29.98
Dec 9, 2021, 10:19 pm
#59
Join Date: Dec 2021
Posts: 44
I’m a bit confused by this thread. I get that you save the CIC by purchasing at the airport but you lose any sort of Discount Den savings? Also, they don’t always apply your elite status on the reservation so do you need to call in update the reservation to get it in the app, add the miles, and get the works package if you’re 100K elite?
I’m just trying to figure out if it makes sense going to the airport to book tickets or if I should just do it online and pay the extra money to avoid having problems?
I’m just trying to figure out if it makes sense going to the airport to book tickets or if I should just do it online and pay the extra money to avoid having problems?
Dec 10, 2021, 6:34 am
#60
Join Date: Jun 2016
Posts: 127
You can add your trip to your profile after you book it and it will update with your 100k elite and then go into manage my booking and add seats and bags. The only issue you will face is that the works is only available at initial booking and you would miss out on the refundability aspect of it due to this.