I'm glad to know that the fee is still waived at the airport. I would love to print something from Frontier's website in writing about it in case I try again and get the same manager, but Frontier doesn't exactly advertise this. I wrote to Frontier asking for an explanation for what happened to me but I don't expect them to respond. At least if no one else is having an issue, then if I do ever buy tickets again, I can call about the fee being waived, and if they refuse, well tickets more than 7 days in advance are always refundable within 24 hours of purchase.
