Canceling The Works Ticket
Jun 3, 2016, 7:57 pm
#1
Original Poster
Join Date: Sep 2010
Programs: Avis Preferred Plus
Posts: 622
Canceling The Works Ticket
My sis canceled her The Works ticket and instead of crediting her CC, it says credited and she has one year to use it???? This is part of her email statement after the cancellation. :
TOTAL $0.00
Payment Date 06/01/2016
Payment Amount $321.32
Payment Visa
*** Approved *** XXXXXXXXXXXX<REDACTED>
Exp. Date <REDACTED>
Payment Date 06/04/2016
Payment Amount -$321.32
Payment Credit Shell
*** Approved *** RF1H8B
This Customer Credit will expire 1 year from 06/01/2016
UPDATE: She did get credit for it. She bought another ticket and they credited her. The email was confusing when we first saw it. Sorry for any confusion.
TOTAL $0.00
Payment Date 06/01/2016
Payment Amount $321.32
Payment Visa
*** Approved *** XXXXXXXXXXXX<REDACTED>
Exp. Date <REDACTED>
Payment Date 06/04/2016
Payment Amount -$321.32
Payment Credit Shell
*** Approved *** RF1H8B
This Customer Credit will expire 1 year from 06/01/2016
UPDATE: She did get credit for it. She bought another ticket and they credited her. The email was confusing when we first saw it. Sorry for any confusion.
Last edited by saneman; Jun 3, 2016 at 8:09 pm
Jun 28, 2016, 11:04 am
#5
Join Date: Jun 2001
Location: Moved again...in St. Louis now.
Programs: All over the place now.
Posts: 600
Southwest doesn't give it to you for free, it's in the fare. I would definitely rather travel Southwest but in my current market (STL) Frontier is by far cheaper. Yes, including all fees. I have had one long delay but I was emailed in advance so didn't even leave home, was a better flight time for me anyway, and they gave me $100 off my next ticket. My ticket that was delayed only cost $100 so that was cool because now I'm throwing in an almost free Vegas trip. 
In fact, many times even airlines such as American Airlines are cheaper than Southwest so I'll choose them in order to have an assigned seat. I haven't had a lot of that award winning experience on WN in years anyway.
In fact, many times even airlines such as American Airlines are cheaper than Southwest so I'll choose them in order to have an assigned seat. I haven't had a lot of that award winning experience on WN in years anyway.
Jun 28, 2016, 11:30 am
#6
Join Date: Jul 2013
Posts: 5,813
I'd have to say that when I have the chance I enjoy Frontier. I find their fares great and I seldom paid any fees (except for reserving a seat before I became Elite). I found the in flight product at least as good as Southwest's but the customer service was not to good either on the ground side or on the phone.
Jun 28, 2016, 2:06 pm
#7
Join Date: Jun 2001
Location: Moved again...in St. Louis now.
Programs: All over the place now.
Posts: 600
Yes, I also haven't found them to be too friendly. I just try not to care. And I have been finding almost similar treatment on WN as of late also. It's been years since I've had any sort of airline status (previously Alaska Gold and WN A List). In a way, it's nice not to be bound by that.
And I have been finding almost similar treatment on WN as of late also. It's been years since I've had any sort of airline status (previously Alaska Gold and WN A List). In a way, it's nice not to be bound by that.
Oct 6, 2016, 10:55 am
#8
Join Date: Jun 2016
Posts: 3
I know this info is a little late. I was just going through old threads.
With Frontier you have to apply for the refund. I think they have form online for this. You may be able to call but they do charge for some types of phone services now.
With Frontier you have to apply for the refund. I think they have form online for this. You may be able to call but they do charge for some types of phone services now.
Oct 20, 2016, 5:52 pm
#9
Join Date: Oct 2013
Location: DEN
Programs: AS MVP; UA Silver; HHonors Silver; HyattGP Platinum; Hertz PC
Posts: 113
I have booked "the works" on a couple of trips that later needed to be cancelled. Each time the website issued the "credit" that had to be used within a year. The website is coded to do that every time...in hopes that you do not follow-up and just accept the credit.
An immediate phone call to Frontier requesting a full refund in the original form of payment was successful on both occasions. You are entitled to a refund in the original form of payment if you book "The Works."
An immediate phone call to Frontier requesting a full refund in the original form of payment was successful on both occasions. You are entitled to a refund in the original form of payment if you book "The Works."
Dec 25, 2016, 11:54 am
#11
Suspended
Join Date: Sep 2010
Location: San Diego
Programs: Delta PLAT, Marriot Plat, IHG Plat, SPG Gold, A couple of other airlines - pee on
Posts: 623
I am thinking of a flight from SAN to MCO direct in Feb. R/t is $162, the works package is $155. However, a 5 hour direct flight is good to have the stretch seating as well as I will have a carry on each way. So without the works, it would add on $160. So now I have to compare with legacy to see if it is worth $320 on Frontier.
What do you guys think a comparable spend with legacy be?
What do you guys think a comparable spend with legacy be?
Dec 25, 2016, 1:29 pm
#12
Join Date: Jul 2013
Posts: 5,813
I am thinking of a flight from SAN to MCO direct in Feb. R/t is $162, the works package is $155. However, a 5 hour direct flight is good to have the stretch seating as well as I will have a carry on each way. So without the works, it would add on $160. So now I have to compare with legacy to see if it is worth $320 on Frontier.
What do you guys think a comparable spend with legacy be?
What do you guys think a comparable spend with legacy be?
r/t can be had on Southwest for less that $300 depending on dates.