My sis canceled her The Works ticket and instead of crediting her CC, it says credited and she has one year to use it???? This is part of her email statement after the cancellation. :


TOTAL $0.00


Payment Date 06/01/2016
Payment Amount $321.32
Payment Visa
*** Approved *** XXXXXXXXXXXX<REDACTED>

Exp. Date <REDACTED>


Payment Date 06/04/2016
Payment Amount -$321.32
Payment Credit Shell
*** Approved *** RF1H8B

This Customer Credit will expire 1 year from 06/01/2016




UPDATE: She did get credit for it. She bought another ticket and they credited her. The email was confusing when we first saw it. Sorry for any confusion.