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Expectations for Compensation, Cancelled Flight

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Old Dec 23, 2012 | 12:18 am
  #1  
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Expectations for Compensation, Cancelled Flight

Question for the F9 experts here:

Is anyone familiar with policy for passenger compensation for cancelled flight due to crew availability, resulting in rebooking on next F9 flight 9+ hours later?

As the cancellation happened at an AA contracted station on a Saturday, they advised to contact F9 customer service Monday morning. I am just trying to set my expectations and make sure we get what is consistent with others in similar situation.
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Old Dec 23, 2012 | 1:43 pm
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Originally Posted by US @ DEN
Question for the F9 experts here:

Is anyone familiar with policy for passenger compensation for cancelled flight due to crew availability, resulting in rebooking on next F9 flight 9+ hours later?

As the cancellation happened at an AA contracted station on a Saturday, they advised to contact F9 customer service Monday morning. I am just trying to set my expectations and make sure we get what is consistent with others in similar situation.
I think you'll find your answer via this Contract of Carriage link.

Delay, Misconnection, or Cancellation -- To the extent possible, onward transportation will be provided to passengers who experience a delay or misconnection due to a schedule irregularity. The Airline will transport passengers on its own route system without stopover on its next available flight at no additional cost.

a) If the Airline is unable to provide onward transportation over its own route system that arrives within 3 hours of the passenger's original itinerary, the Airline will:

i. Attempt to arrange for the passenger's transportation on another carrier or combination of carriers if available with whom the Airline has Ticketing and Baggage agreements for such transportation.

ii. Provide a refund of the unused portion of the ticket if the passenger chooses not to travel.
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Old Dec 25, 2012 | 9:32 pm
  #3  
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The answer to my question was not in the contract of carriage excerpt provided.

We received two vouchers of $200 each for the inconvenience good for future travel on F9. The vouchers were emailed to the address used at the time of booking. The reason we did not receive the email on the day of the cancellation was that we rebooked before the system had a chance to generate the vouchers. Customer service apologized and quickly sent them our way.

I'd say swift and appropriate response. I am satisfied.
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