Originally Posted by
US @ DEN
Question for the F9 experts here:
Is anyone familiar with policy for passenger compensation for cancelled flight due to crew availability, resulting in rebooking on next F9 flight 9+ hours later?
As the cancellation happened at an AA contracted station on a Saturday, they advised to contact F9 customer service Monday morning. I am just trying to set my expectations and make sure we get what is consistent with others in similar situation.
I think you'll find your answer via this
Contract of Carriage link.
Delay, Misconnection, or Cancellation -- To the extent possible, onward transportation will be provided to passengers who experience a delay or misconnection due to a schedule irregularity. The Airline will transport passengers on its own route system without stopover on its next available flight at no additional cost.
a) If the Airline is unable to provide onward transportation over its own route system that arrives within 3 hours of the passenger's original itinerary, the Airline will:
i. Attempt to arrange for the passenger's transportation on another carrier or combination of carriers if available with whom the Airline has Ticketing and Baggage agreements for such transportation.
ii. Provide a refund of the unused portion of the ticket if the passenger chooses not to travel.