EarlyReturns Possible Enhancements
#1
Original Poster
Join Date: Dec 2009
Location: MKE
Programs: Delta Skymiles, Frontier EarlyReturns Summit
Posts: 766
EarlyReturns Possible Enhancements
In this article posted in another thread, Siegel mentions possible future enhancements to the Summit and Ascent levels:
http://business-news.thestreet.com/d...hy-do-list-6/1
I wonder what they are thinking about adding? Summit members already get a lot of benefits, and they are getting rid of the club so free access is out of the question. Without changing the product at all, all I can think of is free BOB snacks. I'm not sure what else they can give away...
On the low end, I would be intrigued if they introduced a "Trek" or "Hike" membership level attainable at 5,000 or 7,500 miles. The only benefits would be 2 free checked bags and access to SELECT seating at booking. I think it would be incredibly inexpensive for them to offer this, but it would target the 3-4 trips a year person who doesn't have loyalty to any airline. An amazing thing happened when I earned status, it wasn't that I always booked Frontier, but I always check Frontier first now. If they can change the buying habits of those 3-4 trips a year person, they can build some loyalty where other airlines don't reach out to.
First and foremost, "we need to figure out how we can treat our best customer even better and give our price-sensitive customers options that they can choose from. That's the tricky thing," Siegel said Monday.
Ascent and Summit frequent-flier members might get more services, but then they spend more and fly more, he said, while those who just want to get from point A to point B can fly for a fare that might include less-desirable seats such as those in back rows.
Ascent and Summit frequent-flier members might get more services, but then they spend more and fly more, he said, while those who just want to get from point A to point B can fly for a fare that might include less-desirable seats such as those in back rows.
I wonder what they are thinking about adding? Summit members already get a lot of benefits, and they are getting rid of the club so free access is out of the question. Without changing the product at all, all I can think of is free BOB snacks. I'm not sure what else they can give away...
On the low end, I would be intrigued if they introduced a "Trek" or "Hike" membership level attainable at 5,000 or 7,500 miles. The only benefits would be 2 free checked bags and access to SELECT seating at booking. I think it would be incredibly inexpensive for them to offer this, but it would target the 3-4 trips a year person who doesn't have loyalty to any airline. An amazing thing happened when I earned status, it wasn't that I always booked Frontier, but I always check Frontier first now. If they can change the buying habits of those 3-4 trips a year person, they can build some loyalty where other airlines don't reach out to.
#2




Join Date: May 2010
Location: Colorado
Programs: UA Premier Silver, AA Executive Platinum, Marriott Lifetime Platinum
Posts: 813
On the low end, I would be intrigued if they introduced a "Trek" or "Hike" membership level attainable at 5,000 or 7,500 miles. The only benefits would be 2 free checked bags and access to SELECT seating at booking. I think it would be incredibly inexpensive for them to offer this, but it would target the 3-4 trips a year person who doesn't have loyalty to any airline. An amazing thing happened when I earned status, it wasn't that I always booked Frontier, but I always check Frontier first now. If they can change the buying habits of those 3-4 trips a year person, they can build some loyalty where other airlines don't reach out to.
Before Republic, Frontier Summit's used to get a free snack from the menu. It's funny how it can be the little things that help cement loyalty. I was always the hero when coming home with a "big" bag of M&M's.
#3
Join Date: Jun 2008
Location: MKE
Posts: 2,161
Just like the cookie helped YX develop its loyal following.
#6
FlyerTalk Evangelist




Join Date: Nov 2007
Location: Denver DEN-APA
Programs: AF Platinum, EK Gold Royal Air Maroc OW Emerald Hyatt Globalist
Posts: 22,532
#7
Original Poster
Join Date: Dec 2009
Location: MKE
Programs: Delta Skymiles, Frontier EarlyReturns Summit
Posts: 766
Would be nice, but I'm not familiar with how the European carriers handle it. Does the middle seat just get "booked" as if the person got 2 seats?
I don't know if I see F9 doing it, at least not as a Summit perk because that's one more STRETCH seat they won't be earning revenue on. Maybe if they hiked the price on Classic Plus (I kinda wish they could rebrand it business and go after FL's customers who are ticked they are loosing FL's business class) and offered it as a benefit.
I don't know if I see F9 doing it, at least not as a Summit perk because that's one more STRETCH seat they won't be earning revenue on. Maybe if they hiked the price on Classic Plus (I kinda wish they could rebrand it business and go after FL's customers who are ticked they are loosing FL's business class) and offered it as a benefit.
#9
FlyerTalk Evangelist




Join Date: Nov 2007
Location: Denver DEN-APA
Programs: AF Platinum, EK Gold Royal Air Maroc OW Emerald Hyatt Globalist
Posts: 22,532
Intra-Europe, LH/BA/etc. just permanently block the middle seat and raise the armrest. The middle seat has a fold down tray table that becomes the armrest between A-C and D-F. A certain number of rows (something like rows 4-8) have flex seating so that can be converted depending on the route and loads. The cabin divider is a curtain which they just slide to the row they want. From a biz standpoint, it makes sense, but from a comfort standpoint, ugh. It's still Y seating and at best only a couple of more inches of legroom.
#10
Join Date: Apr 2011
Location: DEN - Ft. Collins
Programs: PC Plat, HHonors Silver
Posts: 145
Other possible benefits for elites:
1. Seat changes before check-in.
2. Earlier check-ins.
3. More time to confirm same day flight change - United offers 24 hours before original flight which is great if you are changing to an earlier(and early) flight. Sometimes with DEN weather, all those seats that looked available the night before are taken by morning.
MikeFromMKE's idea of a real low level status is interesting. I think even 1 checked bag or free/discount on STRETCH seating would be enough to steal some SouthWest customers away.

