Website Capabilites
Aug 20, 2011 | 10:24 pm
#1
Original Poster
Join Date: Apr 2010
Location: ORD
Programs: UA Silver
Posts: 1,818
Website Capabilites
My question is, can you modify your itinerary via the website? In the past, I've been more than annoyed at Frontier's call center wait times.
Last edited by redheadtempe33; Aug 20, 2011 at 11:12 pm
Aug 21, 2011 | 5:57 am
#2
Join Date: Jan 2008
Posts: 3,638
When you click through, you will be able to view your itinerary. At the bottom of that page, select "Change Reservation."
Another poster said that he was not allowed to make any changes, so I'm thinking this option may only work with certain fare types, i.e. Classic Plus.
Hope it works for you; please let us know.
Sep 7, 2011 | 6:34 am
#3
Join Date: Jan 2008
Posts: 3,638
With this page so buried, I doubt whether many customers knew about it, let alone used it.
Oct 1, 2011 | 5:49 am
#5
Join Date: Jan 2008
Posts: 3,638
The website's homepage has a new tab labeled My Flights,which replaces the previous Itineraries tab.
After clicking the new tab, two options are offered - VIEW RESERVATIONS and CHANGE RESERVATIONS.
The first option takes one to Sabre's Virtually There, while the second option redirects to Frontier's Itinerary page; both options have been available on the website for awhile, but not all that easy to locate.
The VIEW RESERVATIONS tab has the message
The CHANGE RESERVATIONS tab states
If Frontier can encourage customers to utilize this functionality, call volume and customer frustration should decrease. Most people do not mind being self-sufficient, as long as their desired outcome is achieved, without too much hassle.
After clicking the new tab, two options are offered - VIEW RESERVATIONS and CHANGE RESERVATIONS.
The first option takes one to Sabre's Virtually There, while the second option redirects to Frontier's Itinerary page; both options have been available on the website for awhile, but not all that easy to locate.
The VIEW RESERVATIONS tab has the message
Selecting "View Reservations" will allow you to review your reservations booked on FrontierAirlines.com or through our Reservations Center. This link will take you from FrontierAirlines.com to a website hosted by Sabre, Frontier's reservations system provider.
Selecting "Change Reservations" will allow you to make changes to an existing flight itinerary purchased on FrontierAirlines.com. To change an itinerary booked elsewhere, please call our Reservations Center at 800-432-1FLY(1359) or contact your travel agent.
Oct 5, 2011 | 12:18 pm
#7
Join Date: Jan 2008
Posts: 3,638
Or
To add your EarlyReturns number to your current reservation please contact Frontier Reservations at 800-432-1FLY (1359) and our automated system can add your EarlyReturns number to your existing reservation.
Oct 5, 2011 | 12:21 pm
#8
Join Date: Nov 2008
Location: Redlands, CA
Programs: AS, AA, WN
Posts: 978
I believe that this is the type of issue that http://twitter.com/frontiercare can help you with. They will probably ask you to DM the info.
Or
To add your EarlyReturns number to your current reservation please contact Frontier Reservations at 800-432-1FLY (1359) and our automated system can add your EarlyReturns number to your existing reservation.
Or
To add your EarlyReturns number to your current reservation please contact Frontier Reservations at 800-432-1FLY (1359) and our automated system can add your EarlyReturns number to your existing reservation.