Lost Baggage
Dec 2, 2007, 9:57 am
#1
Original Poster
Join Date: Nov 2007
Location: NY
Programs: CO PLT,DL Plat (status match),BD Gold, Amex Plat, SPG Plat, PC Plat
Posts: 155
Lost Baggage
Flew first time on Frontier DEN LGA and had a good experience, however they lost my baggage only to deliver it to my home 30 hours later.
Any advice? Worth asking for compensation?
PS.There is no email address on the website for customer Relations! Anyone?
Any advice? Worth asking for compensation?
PS.There is no email address on the website for customer Relations! Anyone?
Dec 2, 2007, 1:22 pm
#2
Original Member
Join Date: May 1998
Location: Colorado
Posts: 2,153
Sorry to hear about your experience with your luggage.
There is a toll free number to call, which if you feel you need compensation I would call. This number can be found here:
http://www.frontierairlines.com/fron...departments.do
Some airlines feel customer service is done better talking to a person.
There is a toll free number to call, which if you feel you need compensation I would call. This number can be found here:
http://www.frontierairlines.com/fron...departments.do
Some airlines feel customer service is done better talking to a person.
Dec 4, 2007, 9:08 pm
#3
Join Date: Apr 2007
Location: DEN
Programs: United, Marriott, Choice, Avis, Hertz
Posts: 271
Customer service is I believe Denver-based and generally very courteous. Frontier left our bags behind when I travelled DEN-PHX the day before Thanksgiving. One of our three checked bags made it. I am Summit Level and they put the priority tags on all three--lots of good that did. It took some time to find a rep to tell us they put them on a later United flight. I checked in about 50-55 minutes before my flight so perhaps the baggage hold was too full for my two roller bags. There were about 5 people on the flight missing bags. The flight was not even full.
I'm glad I don't normally need to do this for my business travel.
I'm glad I don't normally need to do this for my business travel.
Dec 4, 2007, 11:58 pm
#4
Original Poster
Join Date: Nov 2007
Location: NY
Programs: CO PLT,DL Plat (status match),BD Gold, Amex Plat, SPG Plat, PC Plat
Posts: 155
Well I checked well in advance..........anyhow I called Customer Relations they transferred me to baggage claims. The guy said that since it was delayed on the way to my hometown they I had to outlay etc so as a courtesy offered to mail me a $50 credit
I wonder if they have a charter stating otherwise?
I wonder if they have a charter stating otherwise?
Dec 5, 2007, 12:53 am
#5
Join Date: May 2007
Location: Phoenix, AZ
Programs: SkyMiles
Posts: 49
From experience, losing your bag on the way home will get you pretty much nothing other than your bag, if it's found.
Normally, the only compensation anyone gets from a missing bag is reimbursement for expenses such as toiletries and underwear, and even then only when away from home. Twice I have gotten rentals (one time a tux the other golf clubs) reimbursed, but not much else.
I have learned that checking bags less than 90 minutes to departure in Denver enhanses the risk of bags not showing up, on any airline. Then again, leaving Denver was the only place my PHX bound bag went to PDX, so maybe they just need more light down in the tunnels in Denver.
Normally, the only compensation anyone gets from a missing bag is reimbursement for expenses such as toiletries and underwear, and even then only when away from home. Twice I have gotten rentals (one time a tux the other golf clubs) reimbursed, but not much else.
I have learned that checking bags less than 90 minutes to departure in Denver enhanses the risk of bags not showing up, on any airline. Then again, leaving Denver was the only place my PHX bound bag went to PDX, so maybe they just need more light down in the tunnels in Denver.
Dec 5, 2007, 8:05 am
#6
Original Poster
Join Date: Nov 2007
Location: NY
Programs: CO PLT,DL Plat (status match),BD Gold, Amex Plat, SPG Plat, PC Plat
Posts: 155
From experience, losing your bag on the way home will get you pretty much nothing other than your bag, if it's found.
Normally, the only compensation anyone gets from a missing bag is reimbursement for expenses such as toiletries and underwear, and even then only when away from home. Twice I have gotten rentals (one time a tux the other golf clubs) reimbursed, but not much else.
I have learned that checking bags less than 90 minutes to departure in Denver enhances the risk of bags not showing up, on any airline. Then again, leaving Denver was the only place my PHX bound bag went to PDX, so maybe they just need more light down in the tunnels in Denver.
Normally, the only compensation anyone gets from a missing bag is reimbursement for expenses such as toiletries and underwear, and even then only when away from home. Twice I have gotten rentals (one time a tux the other golf clubs) reimbursed, but not much else.
I have learned that checking bags less than 90 minutes to departure in Denver enhances the risk of bags not showing up, on any airline. Then again, leaving Denver was the only place my PHX bound bag went to PDX, so maybe they just need more light down in the tunnels in Denver.
Regarding the PDX/PHX mix up thats interesting too as the tags have barcodes on them
Do they not scan them or it manually read?
Dec 6, 2007, 1:10 am
#7
Join Date: May 2007
Location: Phoenix, AZ
Programs: SkyMiles
Posts: 49
From what I gathered from the occurance, and it happens once or twice weekly per the agent that took my claim, Frontier simply has rampers picking up bags from carousels and loading them into carts. The agent that called to let me know my bag arrived said United had scanned it when it came to Phoenix, so as far as I can tell the bar codes are just for other airlines that actually have scanners.