Originally Posted by talerco

I try to be short.
My son had a cheap ticket from Denver to San Diego. Lost his wallet on bus to airport Friday night. He was told he couldn't fly - OK so far. He was on his way home to sister's wedding and is somewhat a charmer. He was told to show up Saturday with ID and he could just go if seat available - no word about money. He came Saturday with passport flew to San Diego - no money - wedding complete - no problem.........
Went to San Diego Airport Sunday for return flight and they would not let him on until he paid $278 for earlier flight change.
I called customer service and first guy was sympathetic and said if he was going to be charged at all it should have been in Denver. I agree. Now it's been kicked up to a supervisor and things are sounding like ---well the charge for a flight change applies blah blah.
Can anyone help with facts. Can the gate agent in Denver waive the charge------if so, can the agent in San Diego decide to charge it?
Any help appreciated. Frontier policy info best.


This late charge borders on fraud. The service was already delivered. Frontier can't decide post-hoc that it wants to charge you more. It is as if you ran to the corner grocery to buy a can of pringles for $1.00 and the next day the store owner showed up at your door demanding another $1.00 because he did not charge you enough. You should file complaints with the DOT (Dot.gov--click on air consumer) and your state attorney generals consumer fraud unit.
This really just doesn't seem right.
David