Points purchased from Finnair Store still hasn't posted HELP
Dec 28, 2021, 11:45 am
#32
Join Date: Dec 2021
Location: EFHK
Programs: AY+ Plat / LH Sen / AA CK
Posts: 33
Exactly same thing here, literally got the award points 15 minutes ago. No tier points.
Dec 28, 2021, 11:52 am
#33
Join Date: Apr 2019
Programs: AY Platinum/OWE
Posts: 195
Last year this got me into an amusing conversation, as the CS representative thought I had missed the promotion and told me I had been too late (the points now appear as a transaction on 28.12 according to the day they posted and not according to the day the transaction was completed). Quite a bother.
Dec 28, 2021, 1:41 pm
#37
Join Date: Apr 2005
Programs: AF/KL FB Plat ; A3 Gold ; HH Gold ; IHG Plat Amb
Posts: 2,378
Same here, bought 30 minutes before the deadline and got an hour ago the purchased points and the bonus points but not the tier points although I gifted points to a Junior account but nothing in the T&C exclude gifting and junior accounts from the promo.
Last edited by ranskis; Dec 28, 2021 at 4:19 pm
Dec 29, 2021, 12:16 am
#41
Join Date: Apr 2019
Programs: AY Platinum/OWE
Posts: 195
Oh yes, that was no problem at all.
Also called them today about the missing tier points. The representative was rather surprised the same member had been struck by the same bug twice, and promised to correct it by tomorrow.
So don’t worry, they will honor the missing tier points.
Addendum: 100k tier points posted correctly three hours after I called them.
Also called them today about the missing tier points. The representative was rather surprised the same member had been struck by the same bug twice, and promised to correct it by tomorrow.
So don’t worry, they will honor the missing tier points.
Addendum: 100k tier points posted correctly three hours after I called them.
Last edited by DrSickle; Dec 29, 2021 at 2:20 am
Dec 29, 2021, 3:39 am
#42
Join Date: Dec 2021
Location: EFHK
Programs: AY+ Plat / LH Sen / AA CK
Posts: 33
Just got the tier points without having to contact anyone. This is just a wild guess, but I think that the tier point awarding might be done in batch runs in some cases. Pretty common in enterprise IT.
Dec 29, 2021, 8:00 am
#43
Join Date: Sep 2018
Posts: 120
Oh yes, that was no problem at all.
Also called them today about the missing tier points. The representative was rather surprised the same member had been struck by the same bug twice, and promised to correct it by tomorrow.
So don’t worry, they will honor the missing tier points.
Addendum: 100k tier points posted correctly three hours after I called them.
Also called them today about the missing tier points. The representative was rather surprised the same member had been struck by the same bug twice, and promised to correct it by tomorrow.
So don’t worry, they will honor the missing tier points.
Addendum: 100k tier points posted correctly three hours after I called them.
Thanks to all of you
Dec 29, 2021, 8:19 am
#44
Join Date: Sep 2018
Posts: 120
After a lot of calls with the message "all lines are busy". I just got a new automatic message that says....something like this...
"Welcome to W premium's conference bridge please enter your contact code and press pound"
What's this W premium's conference bridge?? I'm trying to call to the Programa Finnair Plus. I'm typing my ID number but it's not working.
I'm driving nuts
"Welcome to W premium's conference bridge please enter your contact code and press pound"
What's this W premium's conference bridge?? I'm trying to call to the Programa Finnair Plus. I'm typing my ID number but it's not working.
I'm driving nuts