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Points purchased from Finnair Store still hasn't posted HELP

Points purchased from Finnair Store still hasn't posted HELP

Old Dec 28, 21, 11:43 am
  #31  
 
Join Date: Apr 2019
Programs: AY Platinum/OWE
Posts: 168
So now the points posted but without the tier points. Guess I will have to give them a call after all.

same thing happened last year.
DrSickle is offline  
Old Dec 28, 21, 11:45 am
  #32  
 
Join Date: Dec 2021
Location: EFHK
Programs: AY+ Plat / LH Sen / AA CK
Posts: 29
Originally Posted by peezondeez View Post
which customer service # did you call? The regular line, or the finnair plus line?
The AY+ line.

Originally Posted by DrSickle View Post
So now the points posted but without the tier points. Guess I will have to give them a call after all.

same thing happened last year.
Exactly same thing here, literally got the award points 15 minutes ago. No tier points.
jessejarvi is offline  
Old Dec 28, 21, 11:52 am
  #33  
 
Join Date: Apr 2019
Programs: AY Platinum/OWE
Posts: 168
Originally Posted by jessejarvi View Post
The AY+ line.


Exactly same thing here, literally got the award points 15 minutes ago. No tier points.
Last year this got me into an amusing conversation, as the CS representative thought I had missed the promotion and told me I had been too late (the points now appear as a transaction on 28.12 according to the day they posted and not according to the day the transaction was completed). Quite a bother.
DrSickle is offline  
Old Dec 28, 21, 11:53 am
  #34  
 
Join Date: Sep 2018
Posts: 71
I update my case... The base points and the bonus points has just been added to my account (I recived an email) with today date.
But there's NO tier points 😔😔
Sonny84 is offline  
Old Dec 28, 21, 11:54 am
  #35  
 
Join Date: Sep 2018
Posts: 71
Originally Posted by jessejarvi View Post
She told me that she would check up on my account tomorrow morning, and if the points haven't been credited by then, she will escalate the issue further.
What number did you call?
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Old Dec 28, 21, 1:37 pm
  #36  
 
Join Date: Nov 2006
Posts: 72
+358 9 818888
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mikeecix is offline  
Old Dec 28, 21, 1:41 pm
  #37  
 
Join Date: Apr 2005
Programs: AF/KL FB Plat ; A3 Gold ; HH Gold ; IHG Plat Amb
Posts: 2,275
Same here, bought 30 minutes before the deadline and got an hour ago the purchased points and the bonus points but not the tier points although I gifted points to a Junior account but nothing in the T&C exclude gifting and junior accounts from the promo.

Last edited by ranskis; Dec 28, 21 at 4:19 pm
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Old Dec 28, 21, 3:42 pm
  #38  
Original Poster
 
Join Date: Dec 2021
Posts: 7
Looks like everyone's gotten theirs. Mine still hasn't.
Geoffmbs is offline  
Old Dec 28, 21, 8:21 pm
  #39  
 
Join Date: Sep 2018
Posts: 71
Originally Posted by mikeecix View Post
+358 9 818888
thank you mikeecix
I can see these mountain of claims will take a long time and I'm not sure if they will honored the promotion about the tier points
Sonny84 is offline  
Old Dec 28, 21, 8:29 pm
  #40  
 
Join Date: Sep 2018
Posts: 71
Originally Posted by DrSickle View Post
So now the points posted but without the tier points. Guess I will have to give them a call after all.

same thing happened last year.
Last year Did they correct them after the call ?
Sonny84 is offline  
Old Dec 29, 21, 12:16 am
  #41  
 
Join Date: Apr 2019
Programs: AY Platinum/OWE
Posts: 168
Originally Posted by Sonny84 View Post
Last year Did they correct them after the call ?
Oh yes, that was no problem at all.

Also called them today about the missing tier points. The representative was rather surprised the same member had been struck by the same bug twice, and promised to correct it by tomorrow.

So donít worry, they will honor the missing tier points.

Addendum: 100k tier points posted correctly three hours after I called them.

Last edited by DrSickle; Dec 29, 21 at 2:20 am
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Old Dec 29, 21, 3:39 am
  #42  
 
Join Date: Dec 2021
Location: EFHK
Programs: AY+ Plat / LH Sen / AA CK
Posts: 29
Just got the tier points without having to contact anyone. This is just a wild guess, but I think that the tier point awarding might be done in batch runs in some cases. Pretty common in enterprise IT.
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jessejarvi is offline  
Old Dec 29, 21, 8:00 am
  #43  
 
Join Date: Sep 2018
Posts: 71
Originally Posted by DrSickle View Post
Oh yes, that was no problem at all.
Also called them today about the missing tier points. The representative was rather surprised the same member had been struck by the same bug twice, and promised to correct it by tomorrow.
So donít worry, they will honor the missing tier points.
Addendum: 100k tier points posted correctly three hours after I called them.
I can't get thru the phone line..."all lines are busy" voice over and over again. I'm calling from Argentina at +358 9 818 888 spending a few bucks trying to rech them with no luck, So I can't let them know that my tier points are missing. Any suggest?

Thanks to all of you
Sonny84 is offline  
Old Dec 29, 21, 8:19 am
  #44  
 
Join Date: Sep 2018
Posts: 71
After a lot of calls with the message "all lines are busy". I just got a new automatic message that says....something like this...
"Welcome to W premium's conference bridge please enter your contact code and press pound"

What's this W premium's conference bridge?? I'm trying to call to the Programa Finnair Plus. I'm typing my ID number but it's not working.
I'm driving nuts
Sonny84 is offline  
Old Dec 29, 21, 8:22 am
  #45  
 
Join Date: Jun 2011
Programs: AA Exec Plat
Posts: 92
After spending exactly an hour on hold, the call automatically drops, tried 3 different times, 3 hours wasted
peezondeez is offline  

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