Finnair Customer Feedback That Works?
Aug 22, 2021, 9:26 pm
#18
Join Date: Aug 2010
Location: Seat 1L these days :)
Programs: AF Platinum/AY LUMO/SK EBG/baEC S/HYATT Globalist/MR LTP/A3 *G/HH Dia/IHG plat
Posts: 8,106
The platinum desk sure isnt what it used to be, I have had 2 upgrade vouchers deducted and only flew one of the flights, trying to get the other one back is turning out to be near impossible 😄 the flights were cancelled and rebooked so many times I don't even remember where the original one was used... To
set the timeline the one I flew was during Brexit day 😄🍾🍾🍾🍾
How can they not see when a voucher was used or not at AY customer service?
🤦🤦🤦
set the timeline the one I flew was during Brexit day 😄🍾🍾🍾🍾
How can they not see when a voucher was used or not at AY customer service?
🤦🤦🤦
Aug 30, 2021, 4:33 am
#19
Moderator, Finnair
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Gold, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,249
Aug 30, 2021, 4:35 am
#20
Join Date: Sep 2012
Location: HEL
Programs: AY Platinum (OWE)
Posts: 58
Aug 30, 2021, 5:54 am
#21
Join Date: Aug 2010
Location: Seat 1L these days :)
Programs: AF Platinum/AY LUMO/SK EBG/baEC S/HYATT Globalist/MR LTP/A3 *G/HH Dia/IHG plat
Posts: 8,106
Aug 30, 2021, 6:23 am
#22
Moderator, Finnair
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Gold, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,249
No CS has a 3 week back-log on a premium line so I guess it is just not monitored. Either silently abandoned or collateral damage from some layoffs.
Finnair plus rep seems not to be online on FT either, perhaps majority of staff is on an involuntary mkki repairing leave...
Finnair plus rep seems not to be online on FT either, perhaps majority of staff is on an involuntary mkki repairing leave...
Sep 4, 2021, 8:48 am
#26
FlyerTalk Evangelist
Join Date: Jan 2008
Location: HEL
Programs: lots of shiny metal cards
Posts: 14,135
Sep 4, 2021, 12:38 pm
#27
Join Date: Apr 2017
Location: C2
Posts: 652
There is only one way to contact CS. Call them.
Really good CS agent yesterday, I told him I've sent an e-mail regarding the details of my problem. He found my mail while we spoke and the problem was solved within minutes.
Really good CS agent yesterday, I told him I've sent an e-mail regarding the details of my problem. He found my mail while we spoke and the problem was solved within minutes.
Oct 5, 2021, 2:23 am
#30
Join Date: Aug 2007
Location: KUO
Programs: HH Diam, AY/AX/FB/KQ/IHG/VISA Plat, SK/Bonvoy/Melia/Strawberry Gold, Radisson Prem, PP Prest
Posts: 2,271
Impossible to get printouts from reserved AY flights nowadays required for some destinations. And the STUPIDBOT (most likely reflecting the thinking behaviour of the current "CEO") keeps out from reaching human help. Not just worth trying!! Can it get much worse as life goes back to normal everywhere else...