Awaiting refund from coronavirus cancellation - 25 days so far
Jul 29, 2020, 6:13 am
#121
Join Date: Sep 2005
Location: HEL
Programs: AY Platinum, TK Elite, BT VIP, AA, BA, SK, DL, NT, WB + hotels
Posts: 8,751
Jul 29, 2020, 6:15 am
#122
Join Date: Aug 2010
Location: Seat 1L these days :)
Programs: AF Platinum/AY LUMO/SK EBG/baEC S/HYATT Globalist/MR LTP/A3 *G/HH Dia/IHG plat
Posts: 7,958
they seem to be operating very fast now... I cancelled all my open flights last evening at 1900 and today I got the refund email
Hello,
Your refund request of reservation xxxxxx with case number xxxxxx is now processed to same payment method as originally purchased. The refund amount is paid to your account in 2-5 days.
Our Customer Service is happy to help you in any further questions. http://www.finnair.com/fi-en/custome...ct-information
With kind regards,
Customer Refunds, Finnair
Hello,
Your refund request of reservation xxxxxx with case number xxxxxx is now processed to same payment method as originally purchased. The refund amount is paid to your account in 2-5 days.
Our Customer Service is happy to help you in any further questions. http://www.finnair.com/fi-en/custome...ct-information
With kind regards,
Customer Refunds, Finnair
Jul 29, 2020, 6:41 am
#123
Join Date: Aug 2019
Programs: AY+ Lumo, HH Diamond
Posts: 503
I think Finnair deserves praise for actually refunding customers with cancelled flights, unlike many other airlines who keep the money yet didn't deliver the flights. Perhaps withholding the money is the only survival strategy of these other airlines. Not only is Finnair able to issue refunds by being financially well-governed prior to covid19, it will help in the long term with their brand too. Honest and reliable.
Aug 1, 2020, 2:42 am
#124
FlyerTalk Evangelist
Join Date: Jan 2008
Location: HEL
Programs: lots of shiny metal cards
Posts: 14,106
I guess the mountain of requests has slowly been worked through and now they are back to near normal, though according to the CEO they still have 100m euros to work through - and/or they put more people and technology to the refund handling.
Whichever it is, AY has played fair and square - you’ll get your money back but it’ll take time (and often much longer than predicted)
Compare that to some others’ “we might go bankrupt, but here’s a voucher” approach ...
Whichever it is, AY has played fair and square - you’ll get your money back but it’ll take time (and often much longer than predicted)
Compare that to some others’ “we might go bankrupt, but here’s a voucher” approach ...
Aug 1, 2020, 2:57 am
#125
Join Date: Aug 2010
Location: Seat 1L these days :)
Programs: AF Platinum/AY LUMO/SK EBG/baEC S/HYATT Globalist/MR LTP/A3 *G/HH Dia/IHG plat
Posts: 7,958
they seem to be operating very fast now... I cancelled all my open flights last evening at 1900 and today I got the refund email
Hello,
Your refund request of reservation xxxxxx with case number xxxxxx is now processed to same payment method as originally purchased. The refund amount is paid to your account in 2-5 days.
Our Customer Service is happy to help you in any further questions. http://www.finnair.com/fi-en/custome...ct-information
With kind regards,
Customer Refunds, Finnair
Hello,
Your refund request of reservation xxxxxx with case number xxxxxx is now processed to same payment method as originally purchased. The refund amount is paid to your account in 2-5 days.
Our Customer Service is happy to help you in any further questions. http://www.finnair.com/fi-en/custome...ct-information
With kind regards,
Customer Refunds, Finnair
and today the money is in my accounts for both tickets! 👍👍 fast
Aug 1, 2020, 9:21 pm
#126
Join Date: Aug 2006
Location: Melbourne Australia
Programs: QF WP, NZ G
Posts: 291
Just under 8 weeks for a full refund.
Our MEL-OSL was cancelled by Finnair, and the return OSL-MEL was cancelled by us. The return was business D, so fully refundable.
Made the claim 1 June and the refund arrived in my credit card 25 July, so well done Finnair.
(I have much less optimism about our SAS refund requests)
Our MEL-OSL was cancelled by Finnair, and the return OSL-MEL was cancelled by us. The return was business D, so fully refundable.
Made the claim 1 June and the refund arrived in my credit card 25 July, so well done Finnair.
(I have much less optimism about our SAS refund requests)
Aug 4, 2020, 4:52 am
#127
Join Date: Oct 2010
Location: Switzerland
Programs: AY+ Platinum, SK Gold, BAEC Silver, airbaltic VIP, Radisson VIP
Posts: 6,531
https://www.finnair.com/fi-en/bluewi...uation-2131366
From FB post:
From FB post:
Due to the huge volume of flight cancellations in recent months, we’ve had a backlog in the refund handling process. This has – understandably – upset some of our customers. Here’s where we are now:
👉 Two thirds of refunds have been processed and paid by early August.
👉 We’ve handled refunds worth €270 million. 650,000 customers have been reimbursed for their unused tickets.
👉 We’re still going to process about €100 million worth of payments.
👉 We’ve been adding more resources to refund handling throughout the spring and summer.
👉 We’ve developed robotic process automation to handle some refunds, but many ticket combinations and payment types still require manual handling.
We know it’s frustrating to have to wait for your refund. We are sorry about the delay and we thank our customers for their patience. We are working hard to clear the backlog and reimburse our customers for their cancelled flights as quickly as possible.
👉 Two thirds of refunds have been processed and paid by early August.
👉 We’ve handled refunds worth €270 million. 650,000 customers have been reimbursed for their unused tickets.
👉 We’re still going to process about €100 million worth of payments.
👉 We’ve been adding more resources to refund handling throughout the spring and summer.
👉 We’ve developed robotic process automation to handle some refunds, but many ticket combinations and payment types still require manual handling.
We know it’s frustrating to have to wait for your refund. We are sorry about the delay and we thank our customers for their patience. We are working hard to clear the backlog and reimburse our customers for their cancelled flights as quickly as possible.
Aug 13, 2020, 10:41 am
#131
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
Aug 13, 2020, 11:44 am
#132
Join Date: Aug 2010
Location: Seat 1L these days :)
Programs: AF Platinum/AY LUMO/SK EBG/baEC S/HYATT Globalist/MR LTP/A3 *G/HH Dia/IHG plat
Posts: 7,958
Aug 13, 2020, 12:42 pm
#133
Join Date: Feb 2001
Location: HEL
Programs: AY Plat Lumo, SK Gold
Posts: 954
YMMV. We had tickets with mrs. r2d2 for flights in June that got cancelled, with mrs. departing 3 days later than me. I called back then to CS to rebook another ticket and in the same call asked to refund my ticket on this particular trip. The refund came in less than two weeks. Mrs (AY Gold) claimed her refund through the online form the same evening and the last time I checked a few days ago, she hadn't seen the money yet.
Aug 14, 2020, 2:36 am
#134
Join Date: Sep 2018
Programs: AY+ Lumo (LTG), LH SEN
Posts: 318
Just got this from Janica:
Reservation XYZ is now cancelled and refund request sent forwards. Unfortunately our refund department is exceptionally congested because of corona so it might take three to four months before refund is done.
Never heard that it now should take three to four months. All my refunds so far were processed and refunded within a week or so.
Reservation XYZ is now cancelled and refund request sent forwards. Unfortunately our refund department is exceptionally congested because of corona so it might take three to four months before refund is done.
Never heard that it now should take three to four months. All my refunds so far were processed and refunded within a week or so.
Aug 14, 2020, 2:51 am
#135
Join Date: May 2013
Location: HEL
Programs: AY Plat (OWE), SK EBG (*A Gold), KQ Plat (STE+), Accor Plat
Posts: 3,157
It seems that after the first refund batch in March, they've implemented some sort of tier priority in the refunds process. They ask for your AY+ number on the refund application