Awaiting refund from coronavirus cancellation - 25 days so far
Mar 16, 2020, 3:34 am
#16
Join Date: Aug 2006
Programs: AA EXP
Posts: 372
Was the voucher for the same amount as refund? Doesn't sound like a good deal at all
Mar 16, 2020, 4:04 am
#17
Join Date: Feb 2007
Location: try to stay home
Programs: AY, M&M, BAEC ...and don t care of status anymore
Posts: 2,042
I find it strange to looking for a good deal in a situation like this. And I don t expect that EU claims will work if I m not allowed to travel to certain areas anymore.
Mar 16, 2020, 7:54 am
#18
Join Date: Jun 2014
Location: HEL
Programs: AY+ Gold (OWS)
Posts: 528
I was not looking for a good deal in the current situation - for me it was a perfect solution. Since technical they could not rebook my flights like I need them now, but with the voucher I can book the flights I need without waiting for the refund and spending another 4K on tickets.
I find it strange to looking for a good deal in a situation like this. And I don t expect that EU claims will work if I m not allowed to travel to certain areas anymore.
I find it strange to looking for a good deal in a situation like this. And I don t expect that EU claims will work if I m not allowed to travel to certain areas anymore.
Mar 16, 2020, 7:57 am
#19
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
In any situation where a refund is due, I would always insist on cash rather than a voucher, unless a substantial premium is paid for me to accept a voucher.
If all goes well, I simply purchase a new ticket when the time comes. But, if it does not, either because I cannot travel or the carrier does not offer good value (or exist) I have the cash in hand.
In insolvency, those vouchers make one an unsecured creditor which would make one wish for the days of paper vouchers because those at least can be used as scratch paper.
If all goes well, I simply purchase a new ticket when the time comes. But, if it does not, either because I cannot travel or the carrier does not offer good value (or exist) I have the cash in hand.
In insolvency, those vouchers make one an unsecured creditor which would make one wish for the days of paper vouchers because those at least can be used as scratch paper.
Mar 16, 2020, 10:26 am
#20
Join Date: May 2014
Location: HEL
Programs: AY+Plat, ALL Plat, Scandic L2
Posts: 3,620
Happened to me last year with a cancelled train ticket.
Mar 16, 2020, 10:45 am
#21
Join Date: Jul 2012
Location: Helsinki
Programs: A3 Gold, BA Silver
Posts: 1,014
I guess a voucher was the perfect solution for both parties in your case. However, I do understand the "good deal" comment in that there is currently a realistic (although still remote) risk that any gift voucher by Finnair will be worthless if they go bankrupt due to COVID-19. In this sense, my perception of a "good deal" is that any refund by AY is paid in cash.
Mar 16, 2020, 12:03 pm
#23
Join Date: Feb 2007
Location: try to stay home
Programs: AY, M&M, BAEC ...and don t care of status anymore
Posts: 2,042
I guess a voucher was the perfect solution for both parties in your case. However, I do understand the "good deal" comment in that there is currently a realistic (although still remote) risk that any gift voucher by Finnair will be worthless if they go bankrupt due to COVID-19. In this sense, my perception of a "good deal" is that any refund by AY is paid in cash.
Since it takes up to five weeks till the money is in your account, this money will be back in AY account in case of an insolvency - I need to fly latest by the 14th of April (and yesterday the situation wasn t the same as today. Anyhow this money from my company - if AY is going down the drain - my company will go the same way.
Mar 16, 2020, 12:16 pm
#24
Join Date: Sep 2005
Location: HEL
Programs: AY Platinum, TK Elite, BT VIP, AA, BA, SK, DL, NT, WB + hotels
Posts: 8,752
A quick question to those of you who have managed to change your flights online: I understand you go to MMB and change flights there. Once done, do you get a new ticket per email? Will this happen instantly or is there a wait (implying human interaction is necessary)?
Mar 16, 2020, 12:20 pm
#25
Join Date: Dec 2014
Location: HEL
Programs: AY+Plat
Posts: 862
Yes, you go to MMB and change your flight. You get new ticket immediately.
Mar 16, 2020, 12:47 pm
#26
Join Date: Sep 2005
Location: HEL
Programs: AY Platinum, TK Elite, BT VIP, AA, BA, SK, DL, NT, WB + hotels
Posts: 8,752
Thanks! Apparently the link is not there for all bookings. I checked some, and for paid bookings, it's there. For award bookings, it's sometimes there and sometimes not.
I have a DXB award for 10APR-12APR, and it's ticketed. The flights are not yet cancelled, but AY has already communicated that they will operate a reduced schedule in April, with no flights to DXB. I'd like to move it to November but apparently I won't be able to do it myself.
I have a DXB award for 10APR-12APR, and it's ticketed. The flights are not yet cancelled, but AY has already communicated that they will operate a reduced schedule in April, with no flights to DXB. I'd like to move it to November but apparently I won't be able to do it myself.
Mar 16, 2020, 1:02 pm
#27
Join Date: Apr 2017
Location: C2
Posts: 651
Thanks! Apparently the link is not there for all bookings. I checked some, and for paid bookings, it's there. For award bookings, it's sometimes there and sometimes not.
I have a DXB award for 10APR-12APR, and it's ticketed. The flights are not yet cancelled, but AY has already communicated that they will operate a reduced schedule in April, with no flights to DXB. I'd like to move it to November but apparently I won't be able to do it myself.
I have a DXB award for 10APR-12APR, and it's ticketed. The flights are not yet cancelled, but AY has already communicated that they will operate a reduced schedule in April, with no flights to DXB. I'd like to move it to November but apparently I won't be able to do it myself.
X availability wide open, I changed to November.
Mar 19, 2020, 3:20 pm
#28
Join Date: Mar 2018
Programs: AY+ Platinum / FlyingBlue Gold
Posts: 835
Would status play a role here?
EDIT: Okay, I got my refund (yay, that's earlier than the 4 weeks they said it'd take). However they've only refunded 1 of the 2 tickets that were in the booking.
Called them and they made a mistake. The rest is coming soon.
Last edited by EuroFlash; Mar 20, 2020 at 6:40 am
May 20, 2020, 1:01 am
#29
Join Date: Dec 2009
Location: Perth WA/ UK
Programs: BA Gold, Priority Club Gold, Accor Silver, Virgin Australia Gold
Posts: 1,750
That's remarkable. Why would it take so ''little'' time for one passenger and much longer for the other. Im waiting for a refund for a cancellation made on 5th March. About 14 days ago now.
Would status play a role here?
EDIT: Okay, I got my refund (yay, that's earlier than the 4 weeks they said it'd take). However they've only refunded 1 of the 2 tickets that were in the booking. Called them and they made a mistake. The rest is coming soon.
Would status play a role here?
EDIT: Okay, I got my refund (yay, that's earlier than the 4 weeks they said it'd take). However they've only refunded 1 of the 2 tickets that were in the booking.
Called them and they made a mistake. The rest is coming soon.
May 20, 2020, 7:45 am
#30
Join Date: Jul 2017
Programs: AY Plat Lumo, LX SEN, Marriott Titanium
Posts: 468
I opted for vouchers instead of full a refund. This was actually a decent deal since you get 10%, and my cancellations were two long hauls in J. They said it might take 2-3 weeks but I got them by email the next day already.