AY COVID-19 - new cancellations in Europe
Mar 12, 2020, 9:13 am
#91
Moderator, Finnair
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Gold, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,176
Is AY5 and AY6 on the same ticket?
Entire ticket is cancellable if one flight have been cancelled and refund for all parts that are not flown.
The wording about the refund for unused part is in case some parts of the ticket has been used.
Hitting "cancel" will cancel the ticket, IIRC there will be one "are you sure" stage. You will not be informed about any refund value. You will have to claim it and the value (despite being a full refund) will have to manually be calculated and processed. There was announced a 1 month delay in that process earlier, but also that they are trying to cut that process time to their best ability.
Entire ticket is cancellable if one flight have been cancelled and refund for all parts that are not flown.
You can choose from the following options if your flight is cancelled:
- You can postpone your travel until 30 November, 2020 with no extra cost. During the time when your flight has not been cancelled from the booking, you can go to Manage booking to change your travel date yourself. After the flight is cancelled from our system, you can change your travel dates by contacting our customer service.
- You can apply for a refund for the unused part of your flight ticket and the purchased travel extras.
- We do our best to re-route to your destination, but please note that availability of alternative flights is very limited at the moment.
Hitting "cancel" will cancel the ticket, IIRC there will be one "are you sure" stage. You will not be informed about any refund value. You will have to claim it and the value (despite being a full refund) will have to manually be calculated and processed. There was announced a 1 month delay in that process earlier, but also that they are trying to cut that process time to their best ability.
Mar 12, 2020, 9:58 am
#92
FlyerTalk Evangelist
Join Date: Nov 2011
Location: Brighton. UK
Programs: BA Gold / VS /IHG Diamond & Ambassador
Posts: 14,200
Yes all on the same ticket - routing was ARN-HEL-JFK-HEL-ARN
Thanks for that. That was what was causing me concern - the unused part - especially as the AY5 on my date (17th) is still operating but the AY6 on the return has been cancelled.
I still have a couple of says to decide what to do.
Many thanks.
EDIT - I decided just to cancel
Thanks for that. That was what was causing me concern - the unused part - especially as the AY5 on my date (17th) is still operating but the AY6 on the return has been cancelled.
I still have a couple of says to decide what to do.
Many thanks.
EDIT - I decided just to cancel
Last edited by UKtravelbear; Mar 12, 2020 at 3:38 pm
Mar 12, 2020, 10:03 am
#93
Join Date: May 2014
Location: HEL
Programs: AY+Plat, ALL Plat, Scandic L2
Posts: 3,620
Norway enforcing 14-day home quarantine effective 12MAR 18:00 CET for arrivals from outside Nordic countries (Also applying retroactively for arrivals after 27FEB, 14 days starting from arrival date in Norway, not 14 days starting today in that case.) Non-residents without visible symptoms of COVID-19 can not expect entry.
But what about transiting passengers? Or even airline staff?
Mar 12, 2020, 1:31 pm
#96
Join Date: Dec 2017
Location: BGO (Temporarily HEL)
Programs: AY+ Gold, SK EBG
Posts: 400
My boss claimed that Finland was considering the same any day. That would be in addition to the existing recommendation to work from home if at all possible. But while I can see how that would affect somebody who can absolutely not work remotely, I am not sure if it makes much if any difference for somebody who can work from home? Presumably, you're still allowed to go to the supermarket to buy sustenance...
But what about transiting passengers? Or even airline staff?
But what about transiting passengers? Or even airline staff?
Fřrer og personell av vare- og passasjertransport unntas fra vedtaket. Dette omfatter ogsĺ personell som er nřdvendig for ĺ gjennomfřre transporten.
Virksomhetsledelsen gis adgang til ĺ gjřre unntak for eget nřkkelpersonell nĺr dette er strengt nřdvendig for ĺ opprettholde forsvarlig drift av kritiske samfunnsfunksjoner.
Virksomhetsledelsen gis adgang til ĺ gjřre unntak for eget nřkkelpersonell nĺr dette er strengt nřdvendig for ĺ opprettholde forsvarlig drift av kritiske samfunnsfunksjoner.
This still does not seem to answer the question regarding transfer pax however.
EDIT 2: Added a link to an English-language site, still no mention of the transit pax issue.
https://www.helsedirektoratet.no/nyheter/information-about-quarantine-after-traveling-outside-the-nordic-countries
Last edited by Superrman; Mar 13, 2020 at 5:13 am
Mar 13, 2020, 1:22 am
#97
Join Date: Oct 2010
Location: Switzerland
Programs: AY+ Platinum, SK Gold, BAEC Silver, airbaltic VIP, Radisson VIP
Posts: 6,531
Estonia has declared a State of Emergency.
Everybody traveling to Estonia will have to fill out questionaires and border guards have the power to put someone in quarantine.
https://news.err.ee/1063224/estonian...navirus-spread
Everybody traveling to Estonia will have to fill out questionaires and border guards have the power to put someone in quarantine.
https://news.err.ee/1063224/estonian...navirus-spread
Mar 13, 2020, 3:19 am
#98
Join Date: May 2014
Location: HEL
Programs: AY+Plat, ALL Plat, Scandic L2
Posts: 3,620
Singapore has banned recent travelers from Germany, France and Spain (in addition to Italy earlier). I don't suppose it affects Finnair directly... yet... but I'd hardly be surprised if it was extended soon.
Mar 13, 2020, 4:49 am
#100
Join Date: May 2014
Location: HEL
Programs: AY+Plat, ALL Plat, Scandic L2
Posts: 3,620
Mar 13, 2020, 4:51 am
#101
Join Date: Sep 2009
Posts: 165
My question was related to Norway and transiting through OSL.
Mar 13, 2020, 5:14 am
#102
Join Date: Dec 2017
Location: BGO (Temporarily HEL)
Programs: AY+ Gold, SK EBG
Posts: 400
Mar 13, 2020, 8:53 am
#103
Join Date: Oct 2010
Location: Switzerland
Programs: AY+ Platinum, SK Gold, BAEC Silver, airbaltic VIP, Radisson VIP
Posts: 6,531
Switzerland
Switzerland will re-introduce border control and entry may be refused for people coming from risk areas. Transit is fine, if this can be proved.
Switzerland will re-introduce border control and entry may be refused for people coming from risk areas. Transit is fine, if this can be proved.
Mar 13, 2020, 12:06 pm
#104
In Memoriam, FlyerTalk Evangelist
Join Date: Jun 2000
Location: Benicia CA
Programs: Alaska MVP Gold 75K, AA 3.8MM, UA 1.1MM, enjoying the retired life
Posts: 31,849
Cancelled my SFO-TLL trip on March 17 which would have included Helsinki, London and Dublin afterward. Just too worried I might get stuck in Estonia or Finland and not be able to get home. Moving everything that I can't cancel for free to October and will plan a new trip.
Mar 13, 2020, 12:30 pm
#105
Join Date: Dec 2017
Location: Stockholm, Sweden.
Programs: BA, JAL
Posts: 689
Flight was cancelled. They said they would do best to reroute on their website but when I asked about this, the only offer is a date change. No effort to reroute at all. Very misleading detail.
Last edited by RollAnotherFatOne; Mar 13, 2020 at 12:37 pm