ffay005

Why on earth would you prepay for internet anyway? Sometimes it doesn't work at all etc and the price is the same whether you buy it in advance or in the air, so in the rare cases that I buy it, I only do it once in the air.

EuroFlash

Very annoyed at the moment. I had a confirmed booking to Bangkok, with upgraded HEL-BKK and BKK-HEL.

I told the Platinum WhatsApp I wish to rebook this because of the 3x points promo, and confirmed with them they will carry over my confirmed upgrades to my new PNR. I was told they would take care of it and a new ticket would be in my inbox today. I told them I was worried someone else would snatch my upgrade, but was assured it will be fine.

They now email me back saying ''The Business-class for BKK-HEL is fully booked currently, so what has most likely happened, is that during the cancellation of the original booking and when doing the upgrades to the new booking, there has been upgrades on a waiting list to another passenger and due to this, the Business-class has been fully booked in between this.''

SERIOUSLY?!? There goes my confirmed upgrade. This is just ridiculous.

on22cz

The EuroFlash case above is just one of many service achievements by AY since the covid bottom race started.

I am just thinking how can we trust FinnairPlus being genuine and able to help, rather than just fishing for accounts of complainers to blacklist.

Olperoo

Just dealed with another AY IT disaster (in good faith and not my fault). Second time within a year, same sh**. I'm really disappointed on AY right now

intuition

In theory the "peace of mind" concept? Another guess, perhaps having the charge on one single receipt makes it slightly easier to claim reimbursement, invoice or get through auditing.

But in practice it is like you say a poor choice.

intuition

Not just ridicolous. Since when do they instantly serve the waitlist? Haven't we seen some reports where people on waitlist have seen U availability appear and the waitlist is not processed for extended time. Only when they call and remind AY there is a waitlist something happens. But now suddenly waitlist processing occurs within seconds of a cancellation?

Gnopps

Still same issue. Have a ticket that doesn't allow me to do the change online, could have done it easily while passing through the airport, can not sit XX minutes in queue at phone due to meetings and chat will not accept me..

LukeO9

Things to improve ?
How about the ability to make multi-city bookings on the website. Seriously, is this the only legacy airline that doesn't ?

JackieTrent

Just noticed by chance that Finnair rescheduled the final leg of my Business Classic trip ARN-HEL-NRT-TPE in July without notifying me actively. Not only did they change the last leg (which was originally from NRT to TPE with JAL) to HND-TSA, which would be an impossible transfer due to Japan's entry restrictions. They also rebooked me to a flight from HND that actually departs four hours before I even arrive at NRT. I tried chatting with them on Whatsapp (I have Platinum status) but they told me my only two options are to keep the new routing, or cancel the booking for a refund and book a new trip with a travel agency. They would not help me find another routing. Really, Finnair? I guess buying a flexible Classic ticket doesn't mean much...

FFlash

The worst thing reflected many times and increasingly lately by AY is: Speculative Scheduling. It means they put out schedules on market, sell them, and soon they cancel or reroute to impracticable routings, after finding out the intended route was not selling enough good, and push customers to cancel in one way or another.

This is VERY annoying and middlefingering

r2d2

So it's not just me who's not getting email notifications of flight changes. Yesterday when I was selecting seats for bookings I made during the promo I just happened to notice that one of my earlier reservations had gotten a 26 h layover in DOH instead of 2 hours, because QR has reduced their frequencies to HEL (I'm on an AY ticket on QR-operated flights). CS was able to change my flight dates so in my case it was sorted out well.

And again a new AY IT hick-up: some of my flights operated by QR show a different aircraft type than the QR website. I was a bit baffled when I started picking seats on what was supposed to be a 788 and saw an 8-abreast seatmap The next flight was on a 359 according to AY, but got a 77W seatmap on the QR website. Not that it would matter much as the rule no 1 with QR is never to book flights based on aircraft type.

Jainzar

Did you propose an itinerary? An option would be to go via BKK. Not sure if there is anything acceptable for you.

And in your case it doesn't matter if you have a Classic, Flex or Light ticket type. This is an involuntary rerouting.

LukeO9

Bizarre.
Is the last leg now with China Airlines ?

ffay005

And what will they do if this is what you choose and you then land in Japan four hours after the last flight has departed? Sounds like a really bad joke.

AY has become absolutely horrible with these schedule change handlings. They do not respect any rules and they could not care less about their pax. Good luck being anyone's first choice between Europe and Asia when things start to normalize.

JackieTrent

Chatting via Whatsapp I asked if I could suggest a new routing myself, which they said no to. I had BKK and ICN in mind. I then tried calling, and after an hour in the queue + being put on hold for 20 minutes after explaining the problem, was first offered to be rescheduled to the HND-TSA flight the next day, which of course solved nothing. At that point I couldn't spend any more time on the phone, but she did say that I could call back if I found a better routing. Will need to think about this, as it feels like schedules will keep changing, making it very difficult to plan/book/rebook the quarantine hotel in Taiwan.