This is no way, AY - things to improve [feedback thread]
Apr 13, 2022, 3:15 am
#1682
Original Poster
Join Date: Nov 2013
Location: HEL
Programs: AY, SK, TK
Posts: 7,602
Apr 13, 2022, 5:02 am
#1684
Join Date: Aug 2010
Location: Seat 1L these days :)
Programs: AF Platinum/AY LUMO/SK EBG/baEC S/HYATT Globalist/MR LTP/A3 *G/HH Dia/IHG plat
Posts: 7,967
Quite frustrating, after they IT change now they cannot even fix a simple points issue in Under a week....
Before the double points were credited in 24hrs after reporting it now going on 10 days and NOTHING 😡👀
Before the double points were credited in 24hrs after reporting it now going on 10 days and NOTHING 😡👀
Last edited by kauppias; Apr 13, 2022 at 10:45 pm
Apr 13, 2022, 10:49 pm
#1685
Join Date: Aug 2010
Location: Seat 1L these days :)
Programs: AF Platinum/AY LUMO/SK EBG/baEC S/HYATT Globalist/MR LTP/A3 *G/HH Dia/IHG plat
Posts: 7,967
They know theres a problem but either refuse to fix it or cannot fix it they keep saying it takes time which is BS as its taken 24hrs max before...
NO timeline given.
So I am stuck.
Unbeleivable that AY has ZERO ways to escalate 🤷♂️
Truly sad state of customer service there where IT levels seem to be from the 1980s
Tempted to cancel some flights again 😏😁
Apr 14, 2022, 12:17 am
#1686
Moderator, Finnair
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Gold, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,182
Hey! In the 80's no one released untested software into production after a 2 week "sprint" loosely following a roadmap made by a drunk person. This "anything that passes the compiler is production-ready" is entirely a modern thing!
Apr 14, 2022, 12:40 am
#1687
Join Date: Aug 2010
Location: Seat 1L these days :)
Programs: AF Platinum/AY LUMO/SK EBG/baEC S/HYATT Globalist/MR LTP/A3 *G/HH Dia/IHG plat
Posts: 7,967
Apr 19, 2022, 5:03 am
#1689
Join Date: Aug 2010
Location: Seat 1L these days :)
Programs: AF Platinum/AY LUMO/SK EBG/baEC S/HYATT Globalist/MR LTP/A3 *G/HH Dia/IHG plat
Posts: 7,967
After 15 days Finnairs Plussa osasto is still working on getting the double points posted abd I am stuck at 99% LUMO completion 😀😁
Maybe the ONE person at ay plus who knows how to credit missing double points is on annual leave now but this has really been a sauer crap experience 😁😁😀
How hard can it be since up until last month they were correcting the mistakes in 24hrs now 15 days really???
Ok ok rant over 😁😁
Back to work I go
Maybe the ONE person at ay plus who knows how to credit missing double points is on annual leave now but this has really been a sauer crap experience 😁😁😀
How hard can it be since up until last month they were correcting the mistakes in 24hrs now 15 days really???
Ok ok rant over 😁😁
Back to work I go
Apr 19, 2022, 5:07 am
#1690
Join Date: Sep 2018
Programs: AY+ Lumo (LTG), LH SEN
Posts: 318
After 15 days Finnairs Plussa osasto is still working on getting the double points posted abd I am stuck at 99% LUMO completion 😀😁
Maybe the ONE person at ay plus who knows how to credit missing double points is on annual leave now but this has really been a sauer crap experience 😁😁😀
How hard can it be since up until last month they were correcting the mistakes in 24hrs now 15 days really???
Ok ok rant over 😁😁
Back to work I go
Maybe the ONE person at ay plus who knows how to credit missing double points is on annual leave now but this has really been a sauer crap experience 😁😁😀
How hard can it be since up until last month they were correcting the mistakes in 24hrs now 15 days really???
Ok ok rant over 😁😁
Back to work I go
Apr 19, 2022, 5:09 am
#1691
Join Date: Aug 2010
Location: Seat 1L these days :)
Programs: AF Platinum/AY LUMO/SK EBG/baEC S/HYATT Globalist/MR LTP/A3 *G/HH Dia/IHG plat
Posts: 7,967
Apr 19, 2022, 11:35 pm
#1693
Join Date: Aug 2010
Location: Seat 1L these days :)
Programs: AF Platinum/AY LUMO/SK EBG/baEC S/HYATT Globalist/MR LTP/A3 *G/HH Dia/IHG plat
Posts: 7,967
Apr 19, 2022, 11:44 pm
#1694
Join Date: Jan 2006
Location: Helsinki-Vantaa APT, Finland
Programs: AY LUMO
Posts: 6,059
Apr 19, 2022, 11:48 pm
#1695
Join Date: Aug 2010
Location: Seat 1L these days :)
Programs: AF Platinum/AY LUMO/SK EBG/baEC S/HYATT Globalist/MR LTP/A3 *G/HH Dia/IHG plat
Posts: 7,967