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Old Nov 4, 2015, 9:05 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: OH-LGG
Finnair (AY) company website dedicated for A350 fleet can be found HERE
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bold= new cabin

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A350 Deliveries
OH-LWA (msn 18) delivered 7th Oct 2015 is the first Finnair A350 and started long-haul operations as AY57 to PVG on 21st Nov 2015.
OH-LWB (msn 19) was delivered 14th Dec 2015, started long-haul operations as AY89 to BKK on 19th Dec 2015.
OH-LWC (msn 20) was delivered 31st Dec 2015, started long-haul operations as AY89 to BKK on 3rd Jan 2016.
OH-LWD (msn 22) was delivered 25th Mar 2016, started long-haul operations as AY89 to BKK on 28th Mar 2016.
OH-LWE (msn 23) was delivered 29th Apr 2016, started long-haul operations as AY89 to BKK on 1st May 2016
OH-LWF (msn 28) was delivered 25th Jun 2016, started long-haul operations as AY89 to BKK on 27th Jun 2016
OH-LWG (msn 51) was delivered 29th Sep 2016, started long-haul operations as AY89 to BKK on 30th Sep 2016
OH-LWH (msn 97) was delivered 04th Apr 2017, started long-haul operations as AY89 to BKK on 5th Apr 2017
OH-LWI (msn 104) was delivered 02nd Jun 2017, started long-haul operations as AY89 to BKK on 5th Jun 2017
OH-LWK (msn 113) was delivered 30th Jun 2017, started long-haul operations as AY89 to BKK on 3rd Jul 2017
OH-LWL (msn 134) was delivered on 22th Sep 2017, started as AY 831 to LHR on 27th Sep 2017 and started longhauls on 29th Sep 2017 as AY89 to BKK.
OH-LWM (msn 264) was delivered on 13th Dec 2018, started long-haul operations as AY73 to NRT on 19th Dec 2018
OH-LWN (msn 273) was delivered on 13th Feb 2019, started long-haul operations as AY73 to NRT on 16th Feb 2019
OH-LWO (msn 300) was delivered on 26th Apr 2019, started long haul operations as AY141 to BKK on 29th Apr 2019
OH-LWP (msn 392) was delivered on 10th Feb 2020, started long haul operations as AY141 to BKK on 13th Feb 2020
OH-LWR (msn 410) was delivered on 1st Sep 2020, started long haul operations as AY141 to BKK on 8th Sep 2020
OH-LWS (msn 516) was delivered on 29th Dec 2021, started long haul operations as AY87 to PVG (cargo only) on 24th Jan 2022, first pax service on 28th Feb 2022 as AY9

Seating
2 different configurations exists.
J/46 Y/251: Features 2 J cabins. First 8 birds and 12th(LWA-LWH, LWM) has this config
J/32 Y/304: The minicabin is removed and replaced with Y seating. Babycots in 1L and 41L. Birds 9-11, 13, 15 (LWI-LWL, LWN, LWP) has this config, a.k.a. marsuhäkki config.

Complete seatmap and layout of config 1 can be found HERE and config 2 is here.

Business Class features Zodiac Cirrus III full-flat bed seats in a 1-2-1 abreast config, all seats with direct access to the aisle. Config1 has two business class cabins, row1-8 and 9-12, while config2 only has one (row 1-8). Early reviews has preferred front cabin over minicabin, and for best window seat, row 2 or 1 may be preferable, row 1 for aisle seats.

As operations of A350 has matured, it has become practice to set the snack-bar on top of the cupboard in front of row 1, making row 1 experience a lot of foot traffic and noise.
Config2 also suffers from low toilet/pax quota (2 toilets / 32 pax) as the aft toilets has been assigned to the high density Y cabin, further contributing to high foot traffic in the front of the cabin. For these reasons, a seat further to the back may be preferable. However, all service start in the front and it will usually take a long time to get your meal in row 8.

For couples travelling together there is no clear choice. DH-seats are tilted towards each-other, but you still will not see the other person without leaning forwards. Seat across aisles (AD and HL respectively) has no barriers between them, but are tilted the wrong way and rows are also slightly misaligned.


Economy Comfort on A350 has the exact same seats as in economy, but with ≈4" inches more legroom. They also come with noise cancelling headphones, 1h internet, priority boarding and a small amenity kit.
Finnair platinums and OWE members can select these seats for free. (OWE must call to do so). Other passengers can select comfort seats for a fee, and seats are also sold after boarding.
On config1 comfort is row 21-25, while on config 2 comfort is row 21-24 + 25ABC and 25JKL. Row 21 is bulkhead and has slightly more space, as no seat reclines into the space. None of the configs has that super-space found on some retrofitted A330 though.

On config1 21AC and 21JL are the only paired seats making them preferable, but if you want to have IFE screen in the seat in front of you, pick row 22. On config2 all seats are in groups of 3, and it is also recommended to stay away from row 21 entirely, as it is entangled with the toilets.

In terms of space there are no seats in comfort cabin on either config that beats exit row 41A/C/J/L or 42A/L.



Economy Class features 3-3-3 abreast slimline seating with 32" pitch. The best seats are row 41 with most legroom on A/C/J/L (but they lack window), and row 42 A/L.
These are either labled "extra legroom" or "exit row" and are selectable with status or for a fee.
Economy cabin offers USB for charge - no AC outlets.


In-Flight Entertainment

IFE system is upgraded. Bigger screens, wider selection of movies and music, route mapper and control options. You can watch a movie from start to landing. You will have Bose noise-cancelling earphones in business class and in Economy comfort, and earplugs in economy class.
Wifi: you will see a code (in business class) in the screen when you open the IFE and select language. In economy class, you need to ask cabin crew for a voucher code if you are OWS/OWE, otherwise it costs you 7,95€ per hour, 11,95€ per three hours or 19,95€ for the whole flight. It may take some time until up in the air to get it started. Log in is required, once you have created an account and password, the system will recognize you next time.

Quality issues and early refurbishment
The seats in business class have had many quality issues from day one. Apart from some inherent problems with the seat design, there are also malfunctions and abnormal wear.
As every row has slightly different pitch, fittings and trimmings have had to de adopted manually. Apart from causing delays in delivery, this also has led to many things in the cabin tend to come loose, to squeak and to break.

In june 2017 it was announced that Airbus has accepted responsibility for the quality issues and will replace every seat on every plane delivered until that point in time (9 birds).
The refurbish will take place during the first round of major maintenance round, scheduled to start later this year.

There is no information if there will be any changes made at the same time (addressing complaints about cramped seats and missing stowage space for example), but most likely this is treated as a warranty action and so cabin will be equipped with the exact same seats and layout, albeit with a newer batch of seats.

More details and discussion:
FAM (Familiarization) flights were ongoing within European destinations until the first A350 aircraft was put on regular long-haul service on 21st November 2015. Here is a list of FAM flights quoted by a FT'er.
The "famous" introduction list with initial experiences can be found in THIS thread
Discussion about the first long-haul services and experiences can be found in another THREAD

Links to many trip reports can be found in https://www.flyertalk.com/forum/finn...ion-links.html.




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Old Aug 29, 2019, 8:14 am
  #1261  
 
Join Date: Apr 2010
Posts: 117
Thanks to kanamurva (above), plus some additional intel on the seats:

LAX-HEL

I was assigned seat 1H and changed to 5L. The flight was not fully booked so I went ahead and tested out 1H just to see if I had made the right decision. I am 185 cm (about 6'1) and my legs were good and bent when I tried to lay down flat. I would never have been able to sleep in that seat. It is definitely shorter than the others (15cm sounds about right), though it does have a larger footwell.

Still, 5L was no great shakes. This is, as others have pointed out, a really, really hard seat. And it is narrow, super narrow. I am by no means a wide person and my hips were about the same width as the seat. With the strange large curvature of the enclosure of the seat in front of me, it became very, very difficult to sleep or even turn in this seat. Plus, Finnair uses seatbelts that have very large padding, and that seatbelt falls right at your side in flatbed mode. That thing takes up another 5-10 cm of the bed space. So overall it really is *that* tight. The footwell is quite small as well. I can't understand why Finnair would use such an inferior seat. I took some pix and will try to post them.

Bathrooms were small. Just silly small for a business class cabin. Finnair goes with pared down amenity kits: you need to ask for most everything. IFE was just OK -- but then I'm not there to watch movies.
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Old Aug 29, 2019, 8:23 am
  #1262  
 
Join Date: Jul 2018
Location: Helsinki
Programs: AY+ Plat basic
Posts: 430
Thanks Gregorio1. Did you have a chance to try any other seats? Any chance of finding a larger footwell with still enuf length or are they all (except row 1) the same?
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Old Aug 30, 2019, 4:06 am
  #1263  
 
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Originally Posted by gregorio1
Plus, Finnair uses seatbelts that have very large padding, and that seatbelt falls right at your side in flatbed mode. That thing takes up another 5-10 cm of the bed space. So overall it really is *that* tight.
How is the seatbelt taking your bed space - don't you have it fastened when sleeping?
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Old Aug 31, 2019, 1:00 am
  #1264  
 
Join Date: Mar 2011
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Posts: 556
Originally Posted by on22cz
How is the seatbelt taking your bed space - don't you have it fastened when sleeping?
I’ve just done HEL-LAX sat in 3L. I took the below image which might help with size/position of the seatbelt. I’d say it’s kinda chunky. Slept with it on fully flat and almost flat.
I thought the seat was overall good, a bit narrow for sleeping on your back. I’m 5.10” and my right foot was against the vent as it tapers when fully reclined.
The crew were great and the manager asked if I had any feedback. I said overall it’s very good, my only suggestion was to use some form of mattress for sleeping as I found the seat too hard for my liking.




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Old Sep 2, 2019, 12:38 pm
  #1265  
 
Join Date: Aug 2016
Posts: 18
I’ve scrolled through the entire thread and I’ve got a few questions. I’ve flown once AY A350 in business but it’s been a hot minute and cant remember all the details. Flying from HEL to KIX and back and both legs are on the the double cabin business class config. I’m quite tall (194cm) so I already know that the AY seat won’t be as good as some other airlines, but here goes:

1. Is seat 10A or 10L any wider or longer than other seats? Or what else seat would you recommend for a tall person?
2. Will they put out a snack bar on ”top” of the seat 10A/L or is that done only on row 1?
3. How often does it happen that AY does an equipment change and the would change the plane to single business class cabin config A350? This question regarding the fact that if I choose a seat on the smaller business clas cabin and if equipment change happen I will be randomly assigned a new seat.
4. What menu to chose? I don’t eat meat or chicken but I do eat fish, eggs and dairy. But I’m also open to vegan/vegatarian meals if the are any good in AY business.

TIA
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Old Sep 7, 2019, 11:40 pm
  #1266  
 
Join Date: Apr 2010
Posts: 117
Hey thanks for posting those pix, Telecasterman. That shows the seatbelt thing I was talking about. It's so big and clunky that it just flops down at your side no matter what you do. (Keeping that thing buckled while sleeping would be pretty darned challenging.). Those pix also show how the footwell kind of does a little dogleg left there at the end, further reducing length.

Re-reading my post, I may have sounded a little harsh. The flight was fine. I would have simply enjoyed a more comfy sleeping experience.
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Old Sep 8, 2019, 10:14 pm
  #1267  
 
Join Date: Dec 2018
Location: Northern California
Posts: 116
Originally Posted by jj88jj

4. What menu to chose? I don’t eat meat or chicken but I do eat fish, eggs and dairy. But I’m also open to vegan/vegatarian meals if the are any good in AY business.

TIA
I'll just offer my opinion about food. You can find the likely seasonal menu for the flight here: https://www.finnair.com/int/gb/business-class-menus

There seems to be a fish option as part of the regular menu for both KIX flights. However, I believe you could also request a seafood special menu from your booking page. It could also be that you'd be able to request one of the specially-designed menus for flights from Helsinki with names like "Chef's Gourmet." It might so happen that one or more of those would be fish-based. However, I could not say what those exactly entail for this season.

In conclusion, I would think you'd be fine just choosing the fish course from the business class menu. However, you'd get something a little different by requesting a seafood special meal or, if you prefer, any of the vegetarian special meals. Enjoy!
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Old Sep 10, 2019, 6:44 am
  #1268  
 
Join Date: Feb 2007
Location: try to stay home
Programs: AY, M&M, BAEC ...and don t care of status anymore
Posts: 2,043
Originally Posted by jj88jj
3. How often does it happen that AY does an equipment change and the would change the plane to single business class cabin config A350? This question regarding the fact that if I choose a seat on the smaller business clas cabin and if equipment change happen I will be randomly assigned a new seat.
4. What menu to chose? I don’t eat meat or chicken but I do eat fish, eggs and dairy. But I’m also open to vegan/vegatarian meals if the are any good in AY business.

TIA
Equipment changes on LH are not very often - it happend to me twice in the last ten year with over 100 return flights.
Order a seafood meal, if you don t like any of the meals on the menu. AYs seafood meals a pretty good.
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Old Sep 10, 2019, 7:37 am
  #1269  
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Originally Posted by gregorio1
Hey thanks for posting those pix, Telecasterman. That shows the seatbelt thing I was talking about. It's so big and clunky that it just flops down at your side no matter what you do. (Keeping that thing buckled while sleeping would be pretty darned challenging.). Those pix also show how the footwell kind of does a little dogleg left there at the end, further reducing length.

Re-reading my post, I may have sounded a little harsh. The flight was fine. I would have simply enjoyed a more comfy sleeping experience.
I slept just fine even though the clunky seat belt. AFAIK it contains an air bag and is the alternative to the three point seat belts some airlines use (for example BA on the A350).
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Old Sep 16, 2019, 1:08 am
  #1270  
 
Join Date: Jul 2018
Location: Helsinki
Programs: AY+ Plat basic
Posts: 430
Onboard hel-bkk and hkg-hel. I find the seat very uncomfortable and very cramped. Certainly didn't sleep well. I flew the bkk-hkg anboard CX A330 and wow what a huge difference: this seat propably had 30cm more length and it was somehow wider as well. It was also very soft and nice. Cathay also didn't have any problems of serving a 3 course dinner during 2,5h flight. Needless to say the food was excellent. I strongly recommend this detour when flying to bkk.
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Old Sep 16, 2019, 1:48 am
  #1271  
 
Join Date: Aug 2015
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Posts: 1,655
Originally Posted by kanamurva
... I strongly recommend this detour when flying to bkk.
Or HKG
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Old Sep 16, 2019, 2:37 am
  #1272  
 
Join Date: Jan 2010
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Posts: 282
Originally Posted by Steve_Hun
Or HKG
My preferred option to Hong Kong has become xxx - HEL - BKK - HKG - BKK - HEL - xxx. There are many benefits. First, one skips the Finnair service to HKG, which I don't like. The HKG based crew has been a failure almost every time I have tried and now I just try to avoid them. The service on the BKK route has always been excellent. Second, the schedules often work just fine, and e.g. instead of waiting for the very late midnight departure from HKG, one can come to the airport on the late afternoon and take the nice CX flight to Bangkok. If lucky, one can get the B777 with first class configuration and score a first class seat with business class service. Third, if time allows, one can have a 1 or 2 night stopover in Bangkok (my favourite on the way back). And fourth, this routing generates some additional points (4220 each way if flying business). This means that the whole roundtrip, if originating from Europe, totals in 58.440 points in business with the platinum coefficient.
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Old Sep 16, 2019, 6:27 pm
  #1273  
 
Join Date: Sep 2005
Location: HEL
Programs: AY Platinum, TK Elite, BT VIP, AA, BA, SK, DL, NT, WB + hotels
Posts: 8,757
Originally Posted by kanamurva
Onboard hel-bkk and hkg-hel. I find the seat very uncomfortable and very cramped. Certainly didn't sleep well. I flew the bkk-hkg anboard CX A330 and wow what a huge difference: this seat propably had 30cm more length and it was somehow wider as well. It was also very soft and nice. Cathay also didn't have any problems of serving a 3 course dinner during 2,5h flight. Needless to say the food was excellent. I strongly recommend this detour when flying to bkk.
Maybe I have a second, secret handle here, and write in my sleep, not remembering it? I mean, this is exactly as I feel.

I am currently in BKK, flew here on AY A350. Yesterday, I went to HKG on CX A330, and even if the plane is narrower, what a difference it was! The seat is practically the same, but it feels a lot less cramped. And yes, it did feel wider, too, although I don't know how that happened since the A330 is actually narrower than the A350.

CX also filled the gap between the seat and the walll, making the side table area wider and more suitable for storing stuff.

However, I'm not sure I agree with you on the food part. While the food was good (and both ways they served me as OWE first, I even got a OWE greeting on the outbound), I didn't feel it was necessarily better than on AY. My dinner flight had an appetizer very much comparable to AY, a choice of three mains where AY has two, and ice cream for dessert. My lamb main was fine, many other pax had chicken with rice and it looked good, too. But not better than AY Euro-J. And I love ice cream, so I was happy with my White Peach & Raspberry Häagen Dazs, but I don't feel the AY cakes are inferior.
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Old Oct 14, 2019, 1:38 am
  #1274  
 
Join Date: Sep 2005
Location: HEL
Programs: AY Platinum, TK Elite, BT VIP, AA, BA, SK, DL, NT, WB + hotels
Posts: 8,757
I read this review of CI that praises the A350 J reverse herringbone seat and claims there's plenty of room: https://thepointsguy.com/reviews/chi...usiness-class/

Yet CI has 32 seats on the A350-900, just like AY (in the first cabin). But AY has two lavs in front of row 1 whereas CI has a narrower closet and one lav right behind the cockpit. Could this be the solution for AY as well? Reorganize lavs, keep the seat count the same but offer more room. I for one would be quite happy with one less lav if that means that I can turn my legs without my knees hitting something when I lie down.

Seatguru isn't 100 % accurate, of course, but here are the seatmaps:
https://www.seatguru.com/airlines/Fi...350-900_V2.php
https://www.seatguru.com/airlines/Ch...s_A350-900.php
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Old Oct 14, 2019, 1:45 am
  #1275  
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I like the toilet with view on AY

Last edited by florens; Oct 14, 2019 at 2:09 am Reason: typo
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