Well done AY - positive feedback / thank you thread
Jan 31, 2019, 4:21 am
#451
Original Poster
Join Date: Nov 2013
Location: HEL
Programs: AY, SK, TK
Posts: 7,598
I dont know, maybe but I sat silent trying to hide as a true finn and escape the attention people think I am better folks 
I am not.I have lived quite a chunk of time in the ”duckpond” anyhow so maybe it shows in my aura????
No offense here
Jan 31, 2019, 10:08 am
#452
Join Date: Sep 2005
Location: HEL
Programs: AY Platinum, TK Elite, BT VIP, AA, BA, SK, DL, NT, WB + hotels
Posts: 8,749
Flew MXP-HEL on Sunday. 13 rows of J (and 12 J pax) on an A32B, so I moved from 1D to 10C for dinner. Excellent legroom. Then to 11ABC for lying down and web surfing, and then to 1D for arrival. 
Felt very private as other pax were in rows 1–6.
Friendly crew and very tasty meal with cold smoked salmon, a good home-food style main course (beef and mash) and a real dessert called winter cake! Slice could have been bigger, but what an improvement over those three Fazer chocolates they used to have...
Felt very private as other pax were in rows 1–6.Friendly crew and very tasty meal with cold smoked salmon, a good home-food style main course (beef and mash) and a real dessert called winter cake! Slice could have been bigger, but what an improvement over those three Fazer chocolates they used to have...
Feb 8, 2019, 1:58 am
#453
Join Date: Oct 2008
Location: Helsinki
Programs: BA Gold
Posts: 406
I just had an excellent flight with Finnair and thought I share the experience with you.
Travelling from Zurich to Helsinki in business class. Two wonderful senior flight attendants took care of the relatively quiet business class cabin. Well spaced service, leaving enough time to enjoy the aperitif. Food choices asked from platinum and emeralds - enjoyed the cod with shrimp starter. Was amazed by the purser's language skills - seemed to be able to serve customers in 5 languages. Do you get that sort of service in any other airline, I doubt. I had a slight knee problem and although I definitely did not act as high maintenance, the purser often made sure everything was okay with me. After the flight the purser thanked for being a loyal customer and enquired further travel plans and wished a speedy recovery.
This flight showed me what Finnair is at its best - just a positive and relaxing experience. Most of my travels are now with BA which, in my opinion ,has gone down hill in service. Often very young mixed fleet crew trying their best but still the service is often very rushed and lacks the "know how" you only gain after lot of experince.
Travelling from Zurich to Helsinki in business class. Two wonderful senior flight attendants took care of the relatively quiet business class cabin. Well spaced service, leaving enough time to enjoy the aperitif. Food choices asked from platinum and emeralds - enjoyed the cod with shrimp starter. Was amazed by the purser's language skills - seemed to be able to serve customers in 5 languages. Do you get that sort of service in any other airline, I doubt. I had a slight knee problem and although I definitely did not act as high maintenance, the purser often made sure everything was okay with me. After the flight the purser thanked for being a loyal customer and enquired further travel plans and wished a speedy recovery.
This flight showed me what Finnair is at its best - just a positive and relaxing experience. Most of my travels are now with BA which, in my opinion ,has gone down hill in service. Often very young mixed fleet crew trying their best but still the service is often very rushed and lacks the "know how" you only gain after lot of experince.
Feb 8, 2019, 2:30 am
#454
Join Date: Oct 2010
Location: Switzerland
Programs: AY+ Platinum, SK Gold, BAEC Silver, airbaltic VIP, Radisson VIP
Posts: 6,530
I just had an excellent flight with Finnair and thought I share the experience with you.
Travelling from Zurich to Helsinki in business class. Two wonderful senior flight attendants took care of the relatively quiet business class cabin. Well spaced service, leaving enough time to enjoy the aperitif. Food choices asked from platinum and emeralds - enjoyed the cod with shrimp starter. Was amazed by the purser's language skills - seemed to be able to serve customers in 5 languages. Do you get that sort of service in any other airline, I doubt. I had a slight knee problem and although I definitely did not act as high maintenance, the purser often made sure everything was okay with me. After the flight the purser thanked for being a loyal customer and enquired further travel plans and wished a speedy recovery.
This flight showed me what Finnair is at its best - just a positive and relaxing experience. Most of my travels are now with BA which, in my opinion ,has gone down hill in service. Often very young mixed fleet crew trying their best but still the service is often very rushed and lacks the "know how" you only gain after lot of experince.
Travelling from Zurich to Helsinki in business class. Two wonderful senior flight attendants took care of the relatively quiet business class cabin. Well spaced service, leaving enough time to enjoy the aperitif. Food choices asked from platinum and emeralds - enjoyed the cod with shrimp starter. Was amazed by the purser's language skills - seemed to be able to serve customers in 5 languages. Do you get that sort of service in any other airline, I doubt. I had a slight knee problem and although I definitely did not act as high maintenance, the purser often made sure everything was okay with me. After the flight the purser thanked for being a loyal customer and enquired further travel plans and wished a speedy recovery.
This flight showed me what Finnair is at its best - just a positive and relaxing experience. Most of my travels are now with BA which, in my opinion ,has gone down hill in service. Often very young mixed fleet crew trying their best but still the service is often very rushed and lacks the "know how" you only gain after lot of experince.
I have the same observations, especially regarding BA, which is a shame really.
Feb 8, 2019, 2:48 am
#455
Original Poster
Join Date: Nov 2013
Location: HEL
Programs: AY, SK, TK
Posts: 7,598
I just had an excellent flight with Finnair and thought I share the experience with you.
Travelling from Zurich to Helsinki in business class. Two wonderful senior flight attendants took care of the relatively quiet business class cabin. Well spaced service, leaving enough time to enjoy the aperitif. Food choices asked from platinum and emeralds - enjoyed the cod with shrimp starter. Was amazed by the purser's language skills - seemed to be able to serve customers in 5 languages. Do you get that sort of service in any other airline, I doubt. I had a slight knee problem and although I definitely did not act as high maintenance, the purser often made sure everything was okay with me. After the flight the purser thanked for being a loyal customer and enquired further travel plans and wished a speedy recovery.
This flight showed me what Finnair is at its best - just a positive and relaxing experience. Most of my travels are now with BA which, in my opinion ,has gone down hill in service. Often very young mixed fleet crew trying their best but still the service is often very rushed and lacks the "know how" you only gain after lot of experince.
Travelling from Zurich to Helsinki in business class. Two wonderful senior flight attendants took care of the relatively quiet business class cabin. Well spaced service, leaving enough time to enjoy the aperitif. Food choices asked from platinum and emeralds - enjoyed the cod with shrimp starter. Was amazed by the purser's language skills - seemed to be able to serve customers in 5 languages. Do you get that sort of service in any other airline, I doubt. I had a slight knee problem and although I definitely did not act as high maintenance, the purser often made sure everything was okay with me. After the flight the purser thanked for being a loyal customer and enquired further travel plans and wished a speedy recovery.
This flight showed me what Finnair is at its best - just a positive and relaxing experience. Most of my travels are now with BA which, in my opinion ,has gone down hill in service. Often very young mixed fleet crew trying their best but still the service is often very rushed and lacks the "know how" you only gain after lot of experince.
I have a proposal for AY’s next invite (hope we get). We meet their cabin crew for training swap. Make a play where they sit down as pax and we serve them in the way we know how service should be.
Alright now I see the silly parts of this idea but what else would an idiotflyer burst out from the mouth
Feb 9, 2019, 9:31 am
#456
Join Date: Sep 2013
Location: HEL
Programs: AY Plat Lumo
Posts: 1,519
Nice!
I have a proposal for AY’s next invite (hope we get). We meet their cabin crew for training swap. Make a play where they sit down as pax and we serve them in the way we know how service should be.
Alright now I see the silly parts of this idea but what else would an idiotflyer burst out from the mouth
Feb 22, 2019, 7:13 am
#458
Join Date: Jan 2014
Location: C2
Programs: AY ex-Lumo, TK Elite, BT VIP, ITA Executive
Posts: 1,157
There is one particular lady who I'd bet is the one praised here. She's amazing and perfectly fits the place! If not her, then I'd say there are 2 more staff members who I'd guess for such a recognition.
Thumbs up to the lounge staff!
Thumbs up to the lounge staff!
Feb 22, 2019, 7:23 am
#459
Join Date: May 2013
Location: HEL
Programs: AY Plat (OWE), SK EBG (*A Gold), KQ Plat (STE+), Accor Plat
Posts: 3,157
I think we’re talking about the same lady. I always send good feedback about her because she is the best brand ambassador for Finnair (even though she works for Fazer!).
Feb 22, 2019, 7:31 am
#460
Join Date: Jan 2006
Location: Helsinki-Vantaa APT, Finland
Programs: AY LUMO
Posts: 6,057
I was going to HAV and in LH lounge saw waitress who I see often in lounges and like to chat with Her.
She: Where going today?
Me: now going Havana but next weeks sunday morning DXB, are You here?
She: I dont remember but I can arrange.
She: Where going today?
Me: now going Havana but next weeks sunday morning DXB, are You here?
She: I dont remember but I can arrange.
Feb 22, 2019, 10:35 am
#463
FlyerTalk Evangelist
Join Date: Jan 2008
Location: HEL
Programs: lots of shiny metal cards
Posts: 14,105
Mar 7, 2019, 1:51 pm
#465
Ambassador: Finnair
Join Date: May 2003
Location: HEL
Programs: AY Lumo, BA Silver, HHonors Gold
Posts: 4,268
From CPH, totally fully booked flight and big issues with carryons, many bags forced to be taken to hold and overall a mess by the gate crew. 1 row/4pax in J and the crew had nicely protected the first overhead bins for ticketed J. Boarding had started very early and 3/4 in J boarded late so this was much appreciated by us👍