Another poor Customer Service post...
Mar 27, 2014, 5:28 am
#1
Original Poster
Join Date: Feb 2009
Location: Switzerland
Programs: AY Plat (OWE), Bonvoy Gold, ALL Silver
Posts: 3,038
Another poor Customer Service post...
Twice I have reached out to Finnair CS, and both times it has been very very poor in deed...
In addition to my first string of not being able to log into my account I finally got access so I could log another issue on my first (and most likely last) J travel to BKK with AY.
This time I got the automated mail saying the question had been received and I think I also received a case number (not sure tbh) or maybe it just said on the screen after I hit send. Either way, that was again over a week ago and no reply so far.
The Customer Service with Finnair is probably the worst I have ever encountered and even so bad that I don't see me paying them a cent more towards their almost empty treasure chest other than if I have to travel with them and it will then only be on heavily discounted Y tickets...
In other words, I have given up
In addition to my first string of not being able to log into my account I finally got access so I could log another issue on my first (and most likely last) J travel to BKK with AY.
This time I got the automated mail saying the question had been received and I think I also received a case number (not sure tbh) or maybe it just said on the screen after I hit send. Either way, that was again over a week ago and no reply so far.
The Customer Service with Finnair is probably the worst I have ever encountered and even so bad that I don't see me paying them a cent more towards their almost empty treasure chest other than if I have to travel with them and it will then only be on heavily discounted Y tickets...
In other words, I have given up
Mar 27, 2014, 6:49 am
#3
Join Date: Aug 2010
Location: Seat 1L these days :)
Programs: AF Platinum/AY LUMO/SK EBG/baEC S/HYATT Globalist/MR LTP/A3 *G/HH Dia/IHG plat
Posts: 7,962
I have allways received fast and courteuos responses from written complaints and praises. In my 16 AY flights this year and 30+ in the last 12months I have had way too many reasons to complain, but also some great staff praise 
Last edited by kauppias; Mar 29, 2014 at 2:08 am Reason: Typo
Mar 27, 2014, 7:08 am
#4
Join Date: Jan 2011
Programs: AFKL PLT, BA Gold, SK Gold, AY Gold, A3 Silver, LH FTL, IHG Gold, Marriott Silver
Posts: 408
Apr 1, 2014, 5:40 am
#6
Original Poster
Join Date: Feb 2009
Location: Switzerland
Programs: AY Plat (OWE), Bonvoy Gold, ALL Silver
Posts: 3,038
I like Finnair for quite a few reasons, but somehow it just feels a little amateurish in many cases, which is strange knowing how Finnish society is in general...