Fairmont Platinum Welcome Amenity?
Aug 30, 2005, 11:12 am
#16
Join Date: Apr 2004
Posts: 47
St. Andrews-Candy in shape of a whale
Sonoma-Bottle of wine
San Francisco-Fruit plate
Sonoma-Bottle of wine
San Francisco-Fruit plate
Sep 4, 2005, 4:17 pm
#17
FlyerTalk Evangelist
Join Date: Aug 2000
Location: Edmonton, AB, Canada
Programs: AC 75K, Hertz Presidents Circle, Accor Gold, Hilton Gold, Marriott Gold
Posts: 10,074
Palliser does not deliver
Stay 2 of 4
No welcome amenity and a completely "in the fog" response to the question "why?" from the Gold Floor concierge. She thinks only some Platinums are entitled based on stay pattern (huh?). I told her otherwise and she offered a fruit basket, cheese or chocolates in the am. I said a fruit basket would be fine since we were heading out - a fruit plate in a "to go dish" was delivered! I will dutifully fill out my comment card. Indeed the Gold Floor staff here need some serious additional training - ie. are there lockers in the fitness centre got the response of "I think so" - It's their hotel! She didn't know where the Hertz office was either. Quite poor. Will stay at the Hyatt when in Calgary.
No welcome amenity and a completely "in the fog" response to the question "why?" from the Gold Floor concierge. She thinks only some Platinums are entitled based on stay pattern (huh?). I told her otherwise and she offered a fruit basket, cheese or chocolates in the am. I said a fruit basket would be fine since we were heading out - a fruit plate in a "to go dish" was delivered! I will dutifully fill out my comment card. Indeed the Gold Floor staff here need some serious additional training - ie. are there lockers in the fitness centre got the response of "I think so" - It's their hotel! She didn't know where the Hertz office was either. Quite poor. Will stay at the Hyatt when in Calgary.
Last edited by Altaflyer; Sep 4, 2005 at 9:32 pm
Sep 4, 2005, 9:31 pm
#18
FlyerTalk Evangelist
Join Date: Aug 2000
Location: Edmonton, AB, Canada
Programs: AC 75K, Hertz Presidents Circle, Accor Gold, Hilton Gold, Marriott Gold
Posts: 10,074
Chateau Lake Louise delivers!
Stay 3 of 4
Although a modest welcome amenity it is one that I really appreciate! An infuser with a small tin of loose maple tea and about 10-12 maple tea bags along with 3 chocolate dipped shortbread cookies. I quite liked this one, a bit more creative than a fruit basket.
The Chateau also delivered a one bedroom Lakeview Suite in the new Mt. Temple Wing with a personal welcome from the manager - amazing and well done! :-:
Although a modest welcome amenity it is one that I really appreciate! An infuser with a small tin of loose maple tea and about 10-12 maple tea bags along with 3 chocolate dipped shortbread cookies. I quite liked this one, a bit more creative than a fruit basket.
The Chateau also delivered a one bedroom Lakeview Suite in the new Mt. Temple Wing with a personal welcome from the manager - amazing and well done! :-:
Sep 5, 2005, 4:56 pm
#19
FlyerTalk Evangelist
Join Date: Aug 2000
Location: Edmonton, AB, Canada
Programs: AC 75K, Hertz Presidents Circle, Accor Gold, Hilton Gold, Marriott Gold
Posts: 10,074
Banff Springs delivers
Stay 4 of 4
The Banff Springs delivered a decorative tin of chocolates. This is apparently standard here unless you ask for something different. I would have done so at check-in 'cause chocolate is not something I like to eat in boxed quantities but wanted to see if something showed up on its own, this being a scientific survey
Anyways they have graciously agreed to substitute a small cheese and fruit plate. Again well done ^
Maybe I was a bit harsh, 3 of 4 is not bad and the Palliser seems to have some minor service issues so perhaps the lack of amenity fits in with that.
Overall, great job!
The Banff Springs delivered a decorative tin of chocolates. This is apparently standard here unless you ask for something different. I would have done so at check-in 'cause chocolate is not something I like to eat in boxed quantities but wanted to see if something showed up on its own, this being a scientific survey
Anyways they have graciously agreed to substitute a small cheese and fruit plate. Again well done ^ Maybe I was a bit harsh, 3 of 4 is not bad and the Palliser seems to have some minor service issues so perhaps the lack of amenity fits in with that.
Overall, great job!
Sep 6, 2005, 10:13 pm
#20
Join Date: Jan 2002
Location: Ft. Lauderdale, FL / DELTA - PLAT/CROWN
Posts: 82
Special Amenities
San Fran: Cool goodie plate
NOLA: Choc covered Straws with tux napkins... (best yet)
south FLA: Beautiful hour' derves plate.
Vancover: Wine
NOLA: Choc covered Straws with tux napkins... (best yet)
south FLA: Beautiful hour' derves plate.
Vancover: Wine
Sep 8, 2005, 10:53 pm
#21
Join Date: Nov 2004
Location: yyj
Programs: Alaska Airlines MVP, Fairmont FPC Platinum, Starwood Gold, Hilton Gold
Posts: 755
Kea Lani amenity
Kea Lani, Maui
This is the best yet for me.
A spectacular fruit tray that took a week to finish.
A bottle of chilled white wine (my wife found it elsewhere at the resort offered at $65 a bottle)
An amazing tray of cheese, bread, and crackers.
A picture frame and card (as a wedding aniversary gift).
My wife and I were very impressed.
Also a triple upgrade from the lowest priced suite with only one upgrade coupon.
Stayed at the Fairmont Olympic this week and again received my own personal stationary.
This is the best yet for me.
A spectacular fruit tray that took a week to finish.
A bottle of chilled white wine (my wife found it elsewhere at the resort offered at $65 a bottle)
An amazing tray of cheese, bread, and crackers.
A picture frame and card (as a wedding aniversary gift).
My wife and I were very impressed.
Also a triple upgrade from the lowest priced suite with only one upgrade coupon.
Stayed at the Fairmont Olympic this week and again received my own personal stationary.
Sep 8, 2005, 10:59 pm
#22
Join Date: Nov 2004
Location: yyj
Programs: Alaska Airlines MVP, Fairmont FPC Platinum, Starwood Gold, Hilton Gold
Posts: 755
Originally Posted by Altaflyer
Stay 2 of 4
No welcome amenity and a completely "in the fog" response to the question "why?" from the Gold Floor concierge. She thinks only some Platinums are entitled based on stay pattern (huh?). I told her otherwise and she offered a fruit basket, cheese or chocolates in the am. I said a fruit basket would be fine since we were heading out - a fruit plate in a "to go dish" was delivered! I will dutifully fill out my comment card. Indeed the Gold Floor staff here need some serious additional training - ie. are there lockers in the fitness centre got the response of "I think so" - It's their hotel! She didn't know where the Hertz office was either. Quite poor. Will stay at the Hyatt when in Calgary.
No welcome amenity and a completely "in the fog" response to the question "why?" from the Gold Floor concierge. She thinks only some Platinums are entitled based on stay pattern (huh?). I told her otherwise and she offered a fruit basket, cheese or chocolates in the am. I said a fruit basket would be fine since we were heading out - a fruit plate in a "to go dish" was delivered! I will dutifully fill out my comment card. Indeed the Gold Floor staff here need some serious additional training - ie. are there lockers in the fitness centre got the response of "I think so" - It's their hotel! She didn't know where the Hertz office was either. Quite poor. Will stay at the Hyatt when in Calgary.
My past stays at the Palliser on the Gold Floor have been fantastic (although I have not been there in about a year). I am staying there in October and hope to report an improvment to your experience.
Sep 11, 2005, 4:56 pm
#23
Join Date: May 2003
Programs: NZ Elite, AC SE100K, Westjet, Marriott, Nexus, Global Entry
Posts: 6,202
Fairmont Waterfront
Three strawberries.
PC desk closed again, both at ckin and out.
I see severl mentions of the Golg Floor, are you booking and paying for it, or getting it as a free upgrade. I just completed my 18th stay of the year with Fairmont, 17 last year, have yet to see this mystical Gold Floor.
Sep 11, 2005, 5:41 pm
#24
FlyerTalk Evangelist
Join Date: Feb 2000
Posts: 12,074
Originally Posted by taupo
Three strawberries.
PC desk closed again, both at ckin and out.
I see severl mentions of the Golg Floor, are you booking and paying for it, or getting it as a free upgrade. I just completed my 18th stay of the year with Fairmont, 17 last year, have yet to see this mystical Gold Floor.
(she is along this week as well to Toronto ) 
Have 5 stays and 10 nights booked at Fairmont over next few months.
Sep 11, 2005, 5:41 pm
#25
FlyerTalk Evangelist
Join Date: Aug 2000
Location: Edmonton, AB, Canada
Programs: AC 75K, Hertz Presidents Circle, Accor Gold, Hilton Gold, Marriott Gold
Posts: 10,074
The last time I talked my way onto the Gold Floor as my suite u/g was not ready yet You need to be creative. I have never seen the PC desk closed at the Waterfront. Three strawberries is a little bit cheap I think although given that I can't recall what I got there the last couple of times it must not have been memorable.
You need to be creative. I have never seen the PC desk closed at the Waterfront. Three strawberries is a little bit cheap I think although given that I can't recall what I got there the last couple of times it must not have been memorable.
Sep 11, 2005, 6:48 pm
#26
Join Date: Nov 2002
Location: Boston, MA
Programs: AA EXP, B6 Mosaic, UA 1K, Bonvoy Plat, Hyatt Globalist
Posts: 1,780
Savoy
No amenity and no upgrade offered. I did not call about the amenity, in their defense. On the upgrade, they are very much by-the-rules, much more so than US Fairmonts. I arrived early in the AM after a redeye, and there was no room in my reserved category available when I arrived. There was a room in the next category up, but they would not give it to me without a room upgrade coupon (which I fortunately had, and didn't mind using, so all worked out OK).
Sep 11, 2005, 8:16 pm
#27
Original Poster
Join Date: Mar 2005
Programs: Air Canada Elite, Continental Gold, IC Royal Ambassador, SPG Gold
Posts: 705
That seems like a little much to me. Plats are guarenteed early arrival (albeit, you probably have to have the concierge arrange it?) -- I wouldn't have been excited about having to use a coupon to get in my room.
Originally Posted by MikeBOS
No amenity and no upgrade offered. I did not call about the amenity, in their defense. On the upgrade, they are very much by-the-rules, much more so than US Fairmonts. I arrived early in the AM after a redeye, and there was no room in my reserved category available when I arrived. There was a room in the next category up, but they would not give it to me without a room upgrade coupon (which I fortunately had, and didn't mind using, so all worked out OK).
Sep 11, 2005, 8:59 pm
#28
FlyerTalk Evangelist
Join Date: Aug 2000
Location: Edmonton, AB, Canada
Programs: AC 75K, Hertz Presidents Circle, Accor Gold, Hilton Gold, Marriott Gold
Posts: 10,074
Originally Posted by eastcoastcan
That seems like a little much to me. Plats are guarenteed early arrival (albeit, you probably have to have the concierge arrange it?) -- I wouldn't have been excited about having to use a coupon to get in my room.
Sep 12, 2005, 8:22 am
#29
Join Date: Nov 2002
Location: Boston, MA
Programs: AA EXP, B6 Mosaic, UA 1K, Bonvoy Plat, Hyatt Globalist
Posts: 1,780
Originally Posted by Altaflyer
Early yes but at 8am - No. Agreed they could have been more accomodating but 8 am guarantee is not to be relied upon IMHO. I suspect early notice to the hotel may have resulted in a better outcome. I always make these requests ahead of time and am never disappointed.
I didn't mind using the coupon because at other Fairmonts I never need them...this is literally the first time ever that I've wanted an upgrade and not been offered one automatically.
