3 future reservations disappeared from My Reservations
Aug 24, 2015, 11:58 am
#1
Original Poster
Join Date: Aug 2007
Location: Near SEA
Programs: UA MM, AS MVPG75K, Marriott Lifetime Gold
Posts: 7,969
3 future reservations disappeared from My Reservations
I have 3 future reservations at SJ/NB that disappeared from My Reservations. Has anyone experienced this in the past? Any thoughts on why it occurred? I didn't change anything about those reservations
Aug 24, 2015, 12:23 pm
#2
Join Date: Jan 2012
Location: Toronto
Posts: 40
Mine are gone too, but appear intact when i check one by one with the confirmation number.
Last edited by smokinmike; Aug 24, 2015 at 12:24 pm Reason: grammar
Aug 24, 2015, 12:25 pm
#3
Original Poster
Join Date: Aug 2007
Location: Near SEA
Programs: UA MM, AS MVPG75K, Marriott Lifetime Gold
Posts: 7,969
1 of my 4 future reservations remain. 2 were personal, 2 were work. Seems odd, I can't find any pattern on the 3 that disappeared.
Aug 24, 2015, 2:43 pm
#4
Join Date: Feb 2012
Posts: 599
I saw some website maintanance message over the weekend, maybe that's why.
My reservations disappeared too - and while one of them is searchable by confirmation number, the other one says "no records found" when searching it also which is worrying. Will be calling them about it.
My reservations disappeared too - and while one of them is searchable by confirmation number, the other one says "no records found" when searching it also which is worrying. Will be calling them about it.
Aug 24, 2015, 5:59 pm
#5
Join Date: Jan 2011
Location: YYZ
Programs: Accor ALL Diamond, AC Aeroplan 25K, Nexus/GE
Posts: 2,735
I can't even log into my account right now. Definitely something strange going on with their website right now.
Aug 24, 2015, 5:59 pm
#6
Original Poster
Join Date: Aug 2007
Location: Near SEA
Programs: UA MM, AS MVPG75K, Marriott Lifetime Gold
Posts: 7,969
They tweeted back to me...
We are aware of the issue you are experiencing with http://Fairmont.com and our technical team is working diligently to have this resolved as soon as possible.
Aug 24, 2015, 7:39 pm
#7
Join Date: Jan 2011
Location: YYZ
Programs: Accor ALL Diamond, AC Aeroplan 25K, Nexus/GE
Posts: 2,735
I managed to log in, and I'm only seeing 2 of my upcoming 5 reservations. The FPC line said they did a system update on Sunday and it's been causing problems ever since, but insisted that the reservations are still intact.
It also seems to be affecting my reservations with Swissotel, which the rep confirmed is related, since all 3 FRHI brands use the same systems.
It also seems to be affecting my reservations with Swissotel, which the rep confirmed is related, since all 3 FRHI brands use the same systems.
Aug 24, 2015, 8:36 pm
#8
Original Poster
Join Date: Aug 2007
Location: Near SEA
Programs: UA MM, AS MVPG75K, Marriott Lifetime Gold
Posts: 7,969
I managed to log in, and I'm only seeing 2 of my upcoming 5 reservations. The FPC line said they did a system update on Sunday and it's been causing problems ever since, but insisted that the reservations are still intact.
It also seems to be affecting my reservations with Swissotel, which the rep confirmed is related, since all 3 FRHI brands use the same systems.
It also seems to be affecting my reservations with Swissotel, which the rep confirmed is related, since all 3 FRHI brands use the same systems.
Aug 24, 2015, 8:53 pm
#9
Join Date: Jan 2011
Location: YYZ
Programs: Accor ALL Diamond, AC Aeroplan 25K, Nexus/GE
Posts: 2,735
No, they still don't show up online. All she could do was apologize for the systems problem but assured me that the reservations were still visible to her in their internal systems. She was also surprised that the system even let me in at all, since many people calling had been complaining they couldn't even log in.
Since they're obviously aware of the problem, which has been dragging on for more than a day, they might consider putting up a notice on their website letting people know.
Since they're obviously aware of the problem, which has been dragging on for more than a day, they might consider putting up a notice on their website letting people know.
Aug 24, 2015, 8:56 pm
#10
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Posts: 52,140
Both of our reservations have gone MIA, too.
Aug 24, 2015, 9:53 pm
#11
FlyerTalk Evangelist
Join Date: May 2009
Location: FRA / YEG
Programs: AC Super Elite, Radisson Platinum, Accor Platinum
Posts: 11,874
I wouldn't worry too much.
As much as I like Fairmont, their IT system is absolutely terrible. Especially if you have a confirmation e-mail or similar, I wouldn't worry.
As much as I like Fairmont, their IT system is absolutely terrible. Especially if you have a confirmation e-mail or similar, I wouldn't worry.
Aug 24, 2015, 10:25 pm
#12
Suspended
Join Date: Jun 2009
Location: YYZ
Programs: AC E50K (*G) WS Gold | SPG/Fairmont Plat Hilton/Hyatt Diamond Marriott Silver | National Exec Elite
Posts: 19,284
I don't usually follow this board. But this happens to me at least twice a year. It's no biggie...
Aug 27, 2015, 3:43 pm
#13
Original Poster
Join Date: Aug 2007
Location: Near SEA
Programs: UA MM, AS MVPG75K, Marriott Lifetime Gold
Posts: 7,969
3 days later.. reservations are still missing..
Aug 27, 2015, 5:01 pm
#14
FlyerTalk Evangelist
Join Date: May 2009
Location: FRA / YEG
Programs: AC Super Elite, Radisson Platinum, Accor Platinum
Posts: 11,874
Yup, same here. Maybe the monkey running the 1970s IT system is on vacation.
(I wonder whether the IT back office looks something like this).
(I wonder whether the IT back office looks something like this).
Aug 27, 2015, 8:47 pm
#15
Suspended
Join Date: Jun 2009
Location: YYZ
Programs: AC E50K (*G) WS Gold | SPG/Fairmont Plat Hilton/Hyatt Diamond Marriott Silver | National Exec Elite
Posts: 19,284
Yup, same here. Maybe the monkey running the 1970s IT system is on vacation.
(I wonder whether the IT back office looks something like this).
(I wonder whether the IT back office looks something like this).
