Fairmont President's Club MASTER FAQ
#46
Suspended
Join Date: Jan 2010
Location: Calgary, Alberta
Programs: Hyatt Diamond, Fairmont Platinum, Aeroplan Diamond, HHonors Gold, SPG Gold
Posts: 18,686
#48
Join Date: Jun 2011
Posts: 796
I emailed '[email protected]' regarding my status at Fairmont about a week ago. No response until now. What's the usual turn around time for them to respond to emails?
#49
Suspended
Join Date: Jan 2010
Location: Calgary, Alberta
Programs: Hyatt Diamond, Fairmont Platinum, Aeroplan Diamond, HHonors Gold, SPG Gold
Posts: 18,686
I emailed '[email protected]' regarding my status at Fairmont about a week ago. No response until now. What's the usual turn around time for them to respond to emails?
I would call FPC loyalty and get it handled straight away..
#50
Join Date: Jun 2011
Posts: 796
I called the FPC number, but they said they had to forward my request to someone. I then sent them an email to follow up on the request. It's been a week now. Very disappointed at how unresponsive they are.
#51
Suspended
Join Date: Jan 2010
Location: Calgary, Alberta
Programs: Hyatt Diamond, Fairmont Platinum, Aeroplan Diamond, HHonors Gold, SPG Gold
Posts: 18,686
Over the years, I call during business hours and talk to FPC loyalty desk.. If you speak to someone there, they can handle the situation immediately for you.. and they are good at getting back to you.. I usually have them give me a call on my cell when they get an answer for me..
#52
Join Date: Jun 2011
Posts: 796
Just got a request answered by email today (Labour Day) that was sent three weeks ago..
Over the years, I call during business hours and talk to FPC loyalty desk.. If you speak to someone there, they can handle the situation immediately for you.. and they are good at getting back to you.. I usually have them give me a call on my cell when they get an answer for me..
Over the years, I call during business hours and talk to FPC loyalty desk.. If you speak to someone there, they can handle the situation immediately for you.. and they are good at getting back to you.. I usually have them give me a call on my cell when they get an answer for me..
How long does it take for them to send these certificates out to you after they showed up online? Do they normally send them out the same day you qualify? I didn't want to push the girl too much.
#53
Suspended
Join Date: Jan 2010
Location: Calgary, Alberta
Programs: Hyatt Diamond, Fairmont Platinum, Aeroplan Diamond, HHonors Gold, SPG Gold
Posts: 18,686
I called the FPC desk regarding the 5 nights -> Platinum status. She said they would need to forward the request to the marketing department for further research. I asked what research they will need. She told me it was to make sure all 5 nights I paid with the Amex Plat. I asked if she can do it immediately, I wouldn't mind holding. After a moment of hesitation, she finally did it. So now, I can see my new Platinum status and all of my certificates showed up online. Looks like early qualification is still alive.
How long does it take for them to send these certificates out to you after they showed up online? Do they normally send them out the same day you qualify? I didn't want to push the girl too much.
How long does it take for them to send these certificates out to you after they showed up online? Do they normally send them out the same day you qualify? I didn't want to push the girl too much.
I don't bother with the paper certs anymore, I just ask the hotel to redeem the certs online.. that way I can keep track of the inventory of certs..
Congrats on early qualification.. Earn em and burn em..
#54
Join Date: May 2004
Programs: Various Programs of Interest & LT Collector.
Posts: 1,483
Does the platinum benefit of late checkout apply to any rate and even awards? Or are there any restrictions that would prevent it?
I bought one of the Fairmont San Francisco Living Social offers early in the year and they are saying late checkout is not offered with the stay. Even when it is really a stay as I'm paying the ~$250 in taxes for the suite.
I bought one of the Fairmont San Francisco Living Social offers early in the year and they are saying late checkout is not offered with the stay. Even when it is really a stay as I'm paying the ~$250 in taxes for the suite.
#55
Suspended
Join Date: Jan 2010
Location: Calgary, Alberta
Programs: Hyatt Diamond, Fairmont Platinum, Aeroplan Diamond, HHonors Gold, SPG Gold
Posts: 18,686
Does the platinum benefit of late checkout apply to any rate and even awards? Or are there any restrictions that would prevent it?
I bought one of the Fairmont San Francisco Living Social offers early in the year and they are saying late checkout is not offered with the stay. Even when it is really a stay as I'm paying the ~$250 in taxes for the suite.
I bought one of the Fairmont San Francisco Living Social offers early in the year and they are saying late checkout is not offered with the stay. Even when it is really a stay as I'm paying the ~$250 in taxes for the suite.
This is the first that I've heard that Fairmont has refused late checkout, even prior to arrival..
The rules clearly state that Platinum is entitled to early check-in and late check out, no questions asked..
In reality, whenever I arrive at the hotel, even if I request late check out, the hotel asks for me to work with them, in case its a busy night, and they are expecting an arrival for the room.. So I get a nice room, with the expectation that I leave the room, for the next guest and forgo the late check out.. which is a fair trade..
I always double check the day of my departure, and over the past 6 years, I've never been refused late check out, having double checked on the departure day..
I think 7 or 8 years ago, it happened a couple of times, the hotel requested I leave with a earlier than requested late checkout, because another party was checking into the room.. no problem there, I left as requested..
#56
FlyerTalk Evangelist
Original Poster
Join Date: May 2009
Location: FRA / YEG
Programs: AC Super Elite, Radisson Platinum, Accor Platinum
Posts: 11,874
Does the platinum benefit of late checkout apply to any rate and even awards? Or are there any restrictions that would prevent it?
I bought one of the Fairmont San Francisco Living Social offers early in the year and they are saying late checkout is not offered with the stay. Even when it is really a stay as I'm paying the ~$250 in taxes for the suite.
I bought one of the Fairmont San Francisco Living Social offers early in the year and they are saying late checkout is not offered with the stay. Even when it is really a stay as I'm paying the ~$250 in taxes for the suite.
The way your request was handled doesnt seem too impressive, but theres probably not much you can do as the hotel (not FPC) determines what "late check-out" is. So if regular check-out time is 12p.m., they could theoretically argue 12.30p.m. is a late check-out. (mind you, most hotels will offer a 12p.m. early check-in and 4p.m. late check-out as a minimum, but the benefit is not defined anywhere)
#57
Join Date: May 2004
Programs: Various Programs of Interest & LT Collector.
Posts: 1,483
Thanks guys. I think I'm going to try to negotiate down to a lower category suite, ask for them to cover taxes, and see if that will work.
I certainly don't really need a suite of this size. My kids are getting a distorted view of life
But one thing I learned on FT over the years. You see something good, just do it - don't wait, don't take a breath, just do it if there is any refundability available at all. When I saw the deal both my wife and I went in.
I certainly don't really need a suite of this size. My kids are getting a distorted view of life
But one thing I learned on FT over the years. You see something good, just do it - don't wait, don't take a breath, just do it if there is any refundability available at all. When I saw the deal both my wife and I went in.
#58
Join Date: Feb 2001
Location: Ann Arbor, Michigan
Programs: Airline Free Agent, Fairmont Lifetime Platinum, Hyatt Globalist, Hilton Honors Diamond
Posts: 3,041
>>>>>>>>>My kids are getting a distorted view of life
I know what you mean. My son will not consider anything else other than a BMW bike now
I know what you mean. My son will not consider anything else other than a BMW bike now
#59
Suspended
Join Date: Jan 2010
Location: Calgary, Alberta
Programs: Hyatt Diamond, Fairmont Platinum, Aeroplan Diamond, HHonors Gold, SPG Gold
Posts: 18,686
Will have to try one then.. how much one of those at the Fairmont go for retail? A good bike was $2,000, but I think they've come down in price..
#60
Join Date: Feb 2001
Location: Ann Arbor, Michigan
Programs: Airline Free Agent, Fairmont Lifetime Platinum, Hyatt Globalist, Hilton Honors Diamond
Posts: 3,041
No idea how much they are, he is not getting one