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closest to the airport, but......

closest to the airport, but......

Old Mar 21, 20, 6:00 pm
  #1  
Original Poster
 
Join Date: Mar 2011
Location: Canada
Programs: Star Alliance G*, Marriott Bonvoy PLAT, NE Gold
Posts: 3,459
closest to the airport, but......

SHERATON BRUSSELS AIRPORT HTL

Map| 1 Review | 0% Recommended

SHERATON BRUSSELS AIRPORT HTL

1930 ZAVENTEM Brussels, BE 1930

closest to the airport, but...... (0 Photo)

SHERATON BRUSSELS AIRPORT HTL

We selected this property, since it was the closest hotel to the airport and we had an early am departure to North America.  As a Marriott Rewards Platinum guest, I looked forward to enjoying the upgrade amenities.  Turned out to be a bad choice:

- the 5th floor lounge was closed.  Why was this not disclosed in advance?

- we did not receive a room nor a suite upgrade.  The hotel was empty?

- the normal amenities did not exist in our room;

- the Marriott Fitness area was inadequate.

On checkout, I asked for the contact information for the GM.  Reaching out to Ingrid was a complete waste of time.  She took zero responsibility for anything.  In fact, she made up facts (e.g. upgrades were based on availability, while the hotel was empty!).  My advice?  Don't ask Ingrid for anything.  That way you won't be disappointed.

closest to the airport, but......

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Antonio8069 is offline  
Old Apr 28, 20, 11:14 am
  #2  
 
Join Date: Aug 2006
Programs: "all" airlines and hotels
Posts: 92
Originally Posted by Antonio8069 View Post
Introduction We selected this property, since it was the closest hotel to the airport and we had an early am departure to North America. As a Marriott Rewards Platinum guest, I looked forward to enjoying the upgrade amenities. Turned out to be a bad choice:- the 5th floor lounge was closed. Why was this not disclosed in advance?- we did not receive a room nor a suite upgrade. The hotel was empty?- the normal amenities did not exist in our room;- the Marriott Fitness area was inadequate.On checkout, I asked for the contact information for the GM. Reaching out to Ingrid was a complete waste of time. She took zero responsibility for anything. In fact, she made up facts (e.g. upgrades were based on availability, while the hotel was empty!). My advice? Don't ask Ingrid for anything. That way you won't be disappointed.
When I feel the front desk/GM is not being helpful, I use what I refer to as "The Nuclear Option". Call your Platinum line. I have found that if you have status and call you status phone number with problems like this - the hotel GM will be calling you with 15 minutes.
rsercely is offline  

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