Change Destination city
Sep 22, 2022, 7:59 am
#1
FlyerTalk Evangelist
Original Poster
Join Date: Oct 2001
Location: YYZ
Programs: A3&O6 Gold,IC AMB & HH Diamond
Posts: 14,132
Change Destination city
I booked a Business Basic ticket. KUL-CDG & CDG-KUL. I would like to change the second segment from VIE to BKK instead. The first segment has been completed. I dont mid paying the fare difference but I am trying to understand if this change is at all possible. I can call the call center but it takes a while to get through.
Any feedback is appreciated
Any feedback is appreciated
Sep 22, 2022, 10:23 am
#2
Join Date: Aug 2005
Programs: AA Platinum for Life (2MM), BR Gold, AS MVP Gold, Marriott Lifetime Gold
Posts: 978
If you can call the call center, that seems to imply that you bought the ticket from EVA directly, e.g. on their web site. Can you use their web site to try to make changes and see what happens?
Sep 22, 2022, 1:42 pm
#3
FlyerTalk Evangelist
Original Poster
Join Date: Oct 2001
Location: YYZ
Programs: A3&O6 Gold,IC AMB & HH Diamond
Posts: 14,132
Yes the ticket was purchased online on EVA's site. I prefer to do the change online but unfortunately there is no option. Unless I am doing something wrong.
Sep 23, 2022, 2:16 pm
#4
Join Date: Aug 2005
Programs: AA Platinum for Life (2MM), BR Gold, AS MVP Gold, Marriott Lifetime Gold
Posts: 978
Here’s what I see on EVA’s web site (What’s showing is the ‘Manage’ menu). When I follow the workflow starting with the highlighted section, I get to screens that let me change flights.
Sep 25, 2022, 5:57 pm
#5
FlyerTalk Evangelist
Original Poster
Join Date: Oct 2001
Location: YYZ
Programs: A3&O6 Gold,IC AMB & HH Diamond
Posts: 14,132
Interesting I do see the menus to change flights etc, but after I enter the PNR and names it just brings me back to the same page where I input the details, that is PNR and name.
So I called today and cancelled the ticket, that it allowed me to do. Oh well.
So I called today and cancelled the ticket, that it allowed me to do. Oh well.
Sep 25, 2022, 10:52 pm
#6
Join Date: Aug 2005
Programs: AA Platinum for Life (2MM), BR Gold, AS MVP Gold, Marriott Lifetime Gold
Posts: 978
The web site is confusing. When I enter my booking details I get what looks like a warning popup. The obvious choice is to dismiss it, but that just brings me back to the screen to enter the details again (i.e. looks like it didn't work). But, scrolling down in that box shows a box to accept terms and then a continue button.