Feb 10, 2020, 12:48 am
Last edit by: hayzel7773
Booking Changes
Flight Changes (All Changes are Indefinite)
Valid for Tickets issued: On or Before Apr09 and must be submitted prior to Jun02 for the following periods:
Mainland China / Hong Kong /Macao Between 2020-01-20 and 2020-05-31
Singapore Between 2020-02-11 and 2020-05-31
Japan Between 2020-02-22 and 2020-05-31
Korea Between 2020-02-24 and 2020-05-31
Europe (except Italy) Between 2020-03-11 and 2020-05-31
*Italy Between 2020-02-18 and 2020-07-06
Australia Between 2020-03-20 and 2020-05-31
Others Between 2020-03-17 and 2020-05-31
If your ticket is in the waiver period:
EVA's Web Page on the Situation:
- The airline has suspended all basic category bookings for Y and PE for flights April/May. J continues to offer Basic, Standard, and Up.
- Singapore ticketing/booking office is temporarily closed to protect employees in accordance with guidance from the Singapore Ministry of Manpower.
- Manila Town Office closed indefinitely to comply with the PH Government's Quarantine Order
- NYC Office closed as an abundance of caution.
- Unpublished but BR North America is currently struggling to cope with the influx of requests as well as the PHO of the State of California. Because they are deemed "essential", the airline is able to compel attendance but staff have been taking a heavy amount of leave, which is leaving them severely short-staffed.
- Prior to check-in, Pax must fill out the Health Declaration Form: https://www.evaair.com/en-global/about-eva-air/news/travel-news/2020-02-01-new-type-coronavirus-news.html?filter=
- You must confirm at check-in you are symptom free for the last 14 days, and have your temperature taken.
- If you refuse the temperature check or the medical declaration, you will be refused carriage. The refund waiver does not apply in this case; you forfeit the entirety of your ticket.
- Pax found to have falsely declare their medical information are liable to prosecution under the Communicable Disease Act and BR has the right to collect any incurred cost, losses, or damages stemming from you.
- All lounge food items are now pre-packaged ready-to-eat snacks. Ice cream and self-serve removed.
- Shower service, lockers, and computer service is temporarily suspended.
- Lounge times/hours are adjusted to ensure sanitation. Currently, only one lounge is open every day. Hours are also extremely limited.
Flight Changes (All Changes are Indefinite)
- All Hello Kitty services suspended, including the airport check-in and onboard products. Suspension began on April 1st. Flight attendants will no longer wear HK themed items (pins, aprons etc.).
- All Duty Free Cart Sales suspended. Passengers must preorder via the Duty Free website.
- Due to a catering supply chain issue in the UK, no special meals are offered on outbound LHR flights. Only limited tray service will be provided.
- Immediate suspension of all preordering services online for RL/PL/Business.
- Flights under 6-hours: Room Temperature, ready-to-eat snack bags provided to customers of all classes. Only vegetarian special meals are available.
- Flights over 6-hours: Single tray food service provided to customers of all classes. Only medical, religious, vegetarian, and baby special meals are available.
- No paper menus, toiletries, playing cards, or magazines/newspapers provided. Only hand soap is provided in the lavatories. Pens will be available on a limited-request basis.
- Customers are encouraged to wear a mask unless it is meal time. You must supply your own mask, wipes, sanitizer etc. The airline will suspend the distribution of masks on request immediately.
- Passengers are not permitted to:
- Change seats unless instructed to do.
- Congregate around the aircraft. You must remain seated unless you are using the lavatory.
- Use restrooms designated "Crew Only"
- Board if they do not pass the temperature check or they refuse it.
- The PIC has authority to comply your compliance with all guidelines. You are subject to arrest, fine, or imprisonment for violating health guidelines onboard in accordance with the Communicable Disease Act and Civil Aviation Act of Taiwan. There will be no written warning to compel your cooperation, FA's are instructed to issue one verbal warning followed by PIC's determination of force. You will be banned from BR.
- Flight crew and Cabin Crew will don the following PPE for your safety and their safety:
- Goggles (Medical grade)
- Masks (N95 or equivalent with a second surgical mask layer)
- Waterproof Gloves
- Gowns (FA's only)
Valid for Tickets issued: On or Before Apr09 and must be submitted prior to Jun02 for the following periods:
Mainland China / Hong Kong /Macao Between 2020-01-20 and 2020-05-31
Singapore Between 2020-02-11 and 2020-05-31
Japan Between 2020-02-22 and 2020-05-31
Korea Between 2020-02-24 and 2020-05-31
Europe (except Italy) Between 2020-03-11 and 2020-05-31
*Italy Between 2020-02-18 and 2020-07-06
Australia Between 2020-03-20 and 2020-05-31
Others Between 2020-03-17 and 2020-05-31
If your ticket is in the waiver period:
- Rebooking ONE time is permitted without a change fee. Fare Difference/Tax may be collected. No changes to routing or RBD permitted.
- Refunds may be requested on rebooked flights, assuming you do not no-show the rebooked flight. "Refund Fee could be waived" (I guess it's their discretion on this)
- If you are identified as a no-show for the original flight (failed to cancel before check-in closed), you are not eligible for the refund waiver. No-show fee cannot be waived if you want to reissue/rebook.
- Refund fee waived; pax booking through BR are advised to submit the refund application online and await their response.
- Pax booking through a travel agency have to cancel/refund via their agency. BR will not touch the ticket period. Calling them is no use and you are just clogging up the already busy phone lines. You need to sort it out with your TA!
EVA's Web Page on the Situation:
- English: https://www.evaair.com/en-global/about-eva-air/news/travel-news/2020-02-01-new-type-coronavirus-news.html
- Chinese: https://www.evaair.com/zh-tw/emer/2019-nCoV.html
- Best way to check cancellations might be to check your reservation: https://booking.evaair.com/flyeva/eva/b2c/manage-your-trip/log_in.aspx?lang=en-global
- English: https://www.cdc.gov.tw/En/Bulletin/List/7tUXjTBf6paRvrhEl-mrPg
- Case Distribution English: https://nidss.cdc.gov.tw/en/NIDSS_DiseaseMap.aspx?dc=1&dt=5&disease=19CoV
- Chinese: https://www.cdc.gov.tw/Disease/SubIndex/N6XvFa1YP9CXYdB0kNSA9A
- Case Distribution Chinese: https://nidss.cdc.gov.tw/ch/NIDSS_DiseaseMap.aspx?dc=1&dt=5&disease=19CoV
- Table with current restrictions: https://ifi.immigration.gov.tw/ct.asp?xItem=18577&ctNode=36570&mp=ifi_en
- Chinese: https://www.immigration.gov.tw/5385/7229/7238/
- UDN Diagram of Cases in TW (in Chinese): https://udn.com/newmedia/2020/covid-19-taiwan/?utm_source=udnnews&utm_medium=tab
- Dashboard by Johns Hopkins University: https://gisanddata.maps.arcgis.com/apps/opsdashboard/index.html#/bda7594740fd40299423467b48e9ecf6
- Worldometer: https://www.worldometers.info/coronavirus/
BR Adjusts Service/Schedule Due to Coronavirus Outbreak
Apr 13, 2020, 2:27 pm
#226
Join Date: Aug 2006
Location: PSC
Posts: 81
yes. Until May 31. Except Italy. That’s July 6
https://www.evaair.com/en-global/abo...ronavirus.html
https://www.evaair.com/en-global/abo...ronavirus.html
Apr 14, 2020, 7:30 am
#227
Join Date: Jun 2005
Programs: EVA Air , * G, QR Privilege Club S
Posts: 5,187
yes. Until May 31. Except Italy. That’s July 6
https://www.evaair.com/en-global/abo...ronavirus.html
https://www.evaair.com/en-global/abo...ronavirus.html
Apr 14, 2020, 11:22 am
#228
Join Date: Aug 2006
Location: PSC
Posts: 81
I received an email on April 3rd saying my refund was approved and could take 2 months to receive. I received my refund on April 7. That’s fast!
The online refund form didn’t work so I called the Seattle office (206 number). They had me email the Seattle office directly. I sent my ticket info and a copy of my passport.
The online refund form didn’t work so I called the Seattle office (206 number). They had me email the Seattle office directly. I sent my ticket info and a copy of my passport.
Apr 14, 2020, 2:09 pm
#229
Join Date: Jun 2005
Programs: EVA Air , * G, QR Privilege Club S
Posts: 5,187
I just spoke with EVA. The agent was extremely helpful and walked me through the application. She said it may take two to three weeks at the most. She said it is a full refund with no charges. Why can't Air Canada do the same?
Apr 14, 2020, 9:00 pm
#230
Original Poster
Join Date: Aug 2016
Location: SFO
Programs: BR Diamond, Dynasty Flyer Paragon, Marriott Lifetime Plat
Posts: 1,926
Apr 15, 2020, 4:34 am
#231
Join Date: Jan 2019
Posts: 127
Just took BR87 to CDG.
(I know it is an unusual time to travel. But after one month of working remotely I need to get back to Europe, given that social restrictions show signs of loosening and my company is transforming back to minimal office operation.)
On Tuesday night BR87 was the only flight out of TPE after 8pm, and I counted 10 people in the boarding area -- 1 or 2 in RL and the rest in Y. Strangely the duty-free shops in the restricted area are still fully staffed. Normally this means passengers are outnumbered by cabin crew but it seems that BR also don't use full assignment (I counted only 8 crew). The FA I chatted with mentioned this is her first flight in a month. Is there any minimum flying hours each FA need to fulfill every month?
Stay heathy everyone.
(I know it is an unusual time to travel. But after one month of working remotely I need to get back to Europe, given that social restrictions show signs of loosening and my company is transforming back to minimal office operation.)
On Tuesday night BR87 was the only flight out of TPE after 8pm, and I counted 10 people in the boarding area -- 1 or 2 in RL and the rest in Y. Strangely the duty-free shops in the restricted area are still fully staffed. Normally this means passengers are outnumbered by cabin crew but it seems that BR also don't use full assignment (I counted only 8 crew). The FA I chatted with mentioned this is her first flight in a month. Is there any minimum flying hours each FA need to fulfill every month?
Stay heathy everyone.
Apr 16, 2020, 4:20 pm
#233
Original Poster
Join Date: Aug 2016
Location: SFO
Programs: BR Diamond, Dynasty Flyer Paragon, Marriott Lifetime Plat
Posts: 1,926
Just took BR87 to CDG.
(I know it is an unusual time to travel. But after one month of working remotely I need to get back to Europe, given that social restrictions show signs of loosening and my company is transforming back to minimal office operation.)
On Tuesday night BR87 was the only flight out of TPE after 8pm, and I counted 10 people in the boarding area -- 1 or 2 in RL and the rest in Y. Strangely the duty-free shops in the restricted area are still fully staffed. Normally this means passengers are outnumbered by cabin crew but it seems that BR also don't use full assignment (I counted only 8 crew). The FA I chatted with mentioned this is her first flight in a month. Is there any minimum flying hours each FA need to fulfill every month?
Stay heathy everyone.
(I know it is an unusual time to travel. But after one month of working remotely I need to get back to Europe, given that social restrictions show signs of loosening and my company is transforming back to minimal office operation.)
On Tuesday night BR87 was the only flight out of TPE after 8pm, and I counted 10 people in the boarding area -- 1 or 2 in RL and the rest in Y. Strangely the duty-free shops in the restricted area are still fully staffed. Normally this means passengers are outnumbered by cabin crew but it seems that BR also don't use full assignment (I counted only 8 crew). The FA I chatted with mentioned this is her first flight in a month. Is there any minimum flying hours each FA need to fulfill every month?
Stay heathy everyone.
BR has deactivated door 3 on 777s to reduce staffing when they can.
Apr 16, 2020, 6:08 pm
#234
FlyerTalk Evangelist
Join Date: May 2001
Posts: 10,969
How does that work? In addition to reduce passenger load, do they remove the overhead and floor signs, change the seatback card and the safety demo video so people don't accidentally use that door in an emergency?
Last edited by username; Apr 17, 2020 at 10:18 am
Apr 17, 2020, 8:07 am
#236
Join Date: Jun 2005
Programs: EVA Air , * G, QR Privilege Club S
Posts: 5,187
I did at TPE at the transfer counter but I don't know how it works at this moment in time with the limited service.
Apr 17, 2020, 10:56 am
#237
Original Poster
Join Date: Aug 2016
Location: SFO
Programs: BR Diamond, Dynasty Flyer Paragon, Marriott Lifetime Plat
Posts: 1,926
However, they can be exempted from this rule if they actually deactivate the door by not seating anyone in the vicinity of the door and just placarding/deactivating (basically preventing the handle from opening with a Velcro strap)
Apr 17, 2020, 12:23 pm
#238
FlyerTalk Evangelist
Join Date: May 2001
Posts: 10,969
The exit becomes passenger operated so you must give a briefing to whoever is sitting there.
However, they can be exempted from this rule if they actually deactivate the door by not seating anyone in the vicinity of the door and just placarding/deactivating (basically preventing the handle from opening with a Velcro strap)
However, they can be exempted from this rule if they actually deactivate the door by not seating anyone in the vicinity of the door and just placarding/deactivating (basically preventing the handle from opening with a Velcro strap)
So, when you said "BR has deactivated door 3 on 777s", you meant the latter, right? So, the doors are still operable if one knows to pull the velcro, something that is pretty unique to BR.
I just wonder how this satisfies the safety requirements for the origin/destination countries. I thought all the exits had to be staffed and there is a ratio to # of passengers / exits? I know passenger load is not a problem nowadays with most flights.
Apr 17, 2020, 4:07 pm
#239
Original Poster
Join Date: Aug 2016
Location: SFO
Programs: BR Diamond, Dynasty Flyer Paragon, Marriott Lifetime Plat
Posts: 1,926
I know essentially they are trying to not have FAs sitting at 3R and 3L.
So, when you said "BR has deactivated door 3 on 777s", you meant the latter, right? So, the doors are still operable if one knows to pull the velcro, something that is pretty unique to BR.
I just wonder how this satisfies the safety requirements for the origin/destination countries. I thought all the exits had to be staffed and there is a ratio to # of passengers / exits? I know passenger load is not a problem nowadays with most flights.
So, when you said "BR has deactivated door 3 on 777s", you meant the latter, right? So, the doors are still operable if one knows to pull the velcro, something that is pretty unique to BR.
I just wonder how this satisfies the safety requirements for the origin/destination countries. I thought all the exits had to be staffed and there is a ratio to # of passengers / exits? I know passenger load is not a problem nowadays with most flights.
Exit regulations vary by country. For example, Taiwan CAA requires 1 FA per exit door but the USA FAA only requires 1 FA for every 50 pax. Since BR is a B- flagged carrier, it utilizes the regulations of the CAA, but it has requested exemptions in these times.
Apr 21, 2020, 6:22 pm
#240
Original Poster
Join Date: Aug 2016
Location: SFO
Programs: BR Diamond, Dynasty Flyer Paragon, Marriott Lifetime Plat
Posts: 1,926
Milan launch postponed until February 2021.
Phuket launch postponed to Sept 2020 now.
BR is now collecting medical declarations prior to your flight. If you do not comply with the declaration/temp screening, you will be refused carriage and your ticket will be forfeited (no refund/change). If you lie on any medical declaration, you are subject to prosecution and BR will collect all losses, damages, and expenses from you.
Phuket launch postponed to Sept 2020 now.
BR is now collecting medical declarations prior to your flight. If you do not comply with the declaration/temp screening, you will be refused carriage and your ticket will be forfeited (no refund/change). If you lie on any medical declaration, you are subject to prosecution and BR will collect all losses, damages, and expenses from you.
Last edited by hayzel7773; Apr 29, 2020 at 12:46 pm