Feb 10, 2020, 12:48 am
Last edit by: hayzel7773
Booking Changes
Flight Changes (All Changes are Indefinite)
Valid for Tickets issued: On or Before Apr09 and must be submitted prior to Jun02 for the following periods:
Mainland China / Hong Kong /Macao Between 2020-01-20 and 2020-05-31
Singapore Between 2020-02-11 and 2020-05-31
Japan Between 2020-02-22 and 2020-05-31
Korea Between 2020-02-24 and 2020-05-31
Europe (except Italy) Between 2020-03-11 and 2020-05-31
*Italy Between 2020-02-18 and 2020-07-06
Australia Between 2020-03-20 and 2020-05-31
Others Between 2020-03-17 and 2020-05-31
If your ticket is in the waiver period:
EVA's Web Page on the Situation:
- The airline has suspended all basic category bookings for Y and PE for flights April/May. J continues to offer Basic, Standard, and Up.
- Singapore ticketing/booking office is temporarily closed to protect employees in accordance with guidance from the Singapore Ministry of Manpower.
- Manila Town Office closed indefinitely to comply with the PH Government's Quarantine Order
- NYC Office closed as an abundance of caution.
- Unpublished but BR North America is currently struggling to cope with the influx of requests as well as the PHO of the State of California. Because they are deemed "essential", the airline is able to compel attendance but staff have been taking a heavy amount of leave, which is leaving them severely short-staffed.
- Prior to check-in, Pax must fill out the Health Declaration Form: https://www.evaair.com/en-global/about-eva-air/news/travel-news/2020-02-01-new-type-coronavirus-news.html?filter=
- You must confirm at check-in you are symptom free for the last 14 days, and have your temperature taken.
- If you refuse the temperature check or the medical declaration, you will be refused carriage. The refund waiver does not apply in this case; you forfeit the entirety of your ticket.
- Pax found to have falsely declare their medical information are liable to prosecution under the Communicable Disease Act and BR has the right to collect any incurred cost, losses, or damages stemming from you.
- All lounge food items are now pre-packaged ready-to-eat snacks. Ice cream and self-serve removed.
- Shower service, lockers, and computer service is temporarily suspended.
- Lounge times/hours are adjusted to ensure sanitation. Currently, only one lounge is open every day. Hours are also extremely limited.
Flight Changes (All Changes are Indefinite)
- All Hello Kitty services suspended, including the airport check-in and onboard products. Suspension began on April 1st. Flight attendants will no longer wear HK themed items (pins, aprons etc.).
- All Duty Free Cart Sales suspended. Passengers must preorder via the Duty Free website.
- Due to a catering supply chain issue in the UK, no special meals are offered on outbound LHR flights. Only limited tray service will be provided.
- Immediate suspension of all preordering services online for RL/PL/Business.
- Flights under 6-hours: Room Temperature, ready-to-eat snack bags provided to customers of all classes. Only vegetarian special meals are available.
- Flights over 6-hours: Single tray food service provided to customers of all classes. Only medical, religious, vegetarian, and baby special meals are available.
- No paper menus, toiletries, playing cards, or magazines/newspapers provided. Only hand soap is provided in the lavatories. Pens will be available on a limited-request basis.
- Customers are encouraged to wear a mask unless it is meal time. You must supply your own mask, wipes, sanitizer etc. The airline will suspend the distribution of masks on request immediately.
- Passengers are not permitted to:
- Change seats unless instructed to do.
- Congregate around the aircraft. You must remain seated unless you are using the lavatory.
- Use restrooms designated "Crew Only"
- Board if they do not pass the temperature check or they refuse it.
- The PIC has authority to comply your compliance with all guidelines. You are subject to arrest, fine, or imprisonment for violating health guidelines onboard in accordance with the Communicable Disease Act and Civil Aviation Act of Taiwan. There will be no written warning to compel your cooperation, FA's are instructed to issue one verbal warning followed by PIC's determination of force. You will be banned from BR.
- Flight crew and Cabin Crew will don the following PPE for your safety and their safety:
- Goggles (Medical grade)
- Masks (N95 or equivalent with a second surgical mask layer)
- Waterproof Gloves
- Gowns (FA's only)
Valid for Tickets issued: On or Before Apr09 and must be submitted prior to Jun02 for the following periods:
Mainland China / Hong Kong /Macao Between 2020-01-20 and 2020-05-31
Singapore Between 2020-02-11 and 2020-05-31
Japan Between 2020-02-22 and 2020-05-31
Korea Between 2020-02-24 and 2020-05-31
Europe (except Italy) Between 2020-03-11 and 2020-05-31
*Italy Between 2020-02-18 and 2020-07-06
Australia Between 2020-03-20 and 2020-05-31
Others Between 2020-03-17 and 2020-05-31
If your ticket is in the waiver period:
- Rebooking ONE time is permitted without a change fee. Fare Difference/Tax may be collected. No changes to routing or RBD permitted.
- Refunds may be requested on rebooked flights, assuming you do not no-show the rebooked flight. "Refund Fee could be waived" (I guess it's their discretion on this)
- If you are identified as a no-show for the original flight (failed to cancel before check-in closed), you are not eligible for the refund waiver. No-show fee cannot be waived if you want to reissue/rebook.
- Refund fee waived; pax booking through BR are advised to submit the refund application online and await their response.
- Pax booking through a travel agency have to cancel/refund via their agency. BR will not touch the ticket period. Calling them is no use and you are just clogging up the already busy phone lines. You need to sort it out with your TA!
EVA's Web Page on the Situation:
- English: https://www.evaair.com/en-global/about-eva-air/news/travel-news/2020-02-01-new-type-coronavirus-news.html
- Chinese: https://www.evaair.com/zh-tw/emer/2019-nCoV.html
- Best way to check cancellations might be to check your reservation: https://booking.evaair.com/flyeva/eva/b2c/manage-your-trip/log_in.aspx?lang=en-global
- English: https://www.cdc.gov.tw/En/Bulletin/List/7tUXjTBf6paRvrhEl-mrPg
- Case Distribution English: https://nidss.cdc.gov.tw/en/NIDSS_DiseaseMap.aspx?dc=1&dt=5&disease=19CoV
- Chinese: https://www.cdc.gov.tw/Disease/SubIndex/N6XvFa1YP9CXYdB0kNSA9A
- Case Distribution Chinese: https://nidss.cdc.gov.tw/ch/NIDSS_DiseaseMap.aspx?dc=1&dt=5&disease=19CoV
- Table with current restrictions: https://ifi.immigration.gov.tw/ct.asp?xItem=18577&ctNode=36570&mp=ifi_en
- Chinese: https://www.immigration.gov.tw/5385/7229/7238/
- UDN Diagram of Cases in TW (in Chinese): https://udn.com/newmedia/2020/covid-19-taiwan/?utm_source=udnnews&utm_medium=tab
- Dashboard by Johns Hopkins University: https://gisanddata.maps.arcgis.com/apps/opsdashboard/index.html#/bda7594740fd40299423467b48e9ecf6
- Worldometer: https://www.worldometers.info/coronavirus/
BR Adjusts Service/Schedule Due to Coronavirus Outbreak
Mar 29, 2020, 8:21 pm
#211
Original Poster
Join Date: Aug 2016
Location: SFO
Programs: BR Diamond, Dynasty Flyer Paragon, Marriott Lifetime Plat
Posts: 1,926
CI had 960 million cash at the end of 2019 Q3.
Government has already publicly stated they’ll provide subsidy/grants as needed to keep all airlines open.
Apr 9, 2020, 6:46 pm
#212
Original Poster
Join Date: Aug 2016
Location: SFO
Programs: BR Diamond, Dynasty Flyer Paragon, Marriott Lifetime Plat
Posts: 1,926
Newest Guidelines
In accordance with recommendations from the CDC, BR will revert to the following for safety:
1. Immediate cessation of all preordering for RL/PL/Business Meals
2. Flights over 6 hours: Meals served on one tray for all classes. Medical, vegetarian, religious, and baby meals will continue to be offered.
3. Flights less than 6 hours: Meal boxes with food at ambient(room) temperature for all classes. Only vegetarian special meals are available.
4. Immediate cessation in the distribution of toiletries in the restrooms, and the removal of all products except hand soap in the restroom.
5. No more paper menus, drink lists, magazines etc.
Passengers are not permitted:
1. to change seats unless instructed to do so. Seating assignments will be 1 apart from other customers when possible in Y and 1 in a pair or 2 in the 4-seaters in PE. J will continue to be seated normally.
2. Use the restroom placarded “Crew Only”.
3. Congregate around the aircraft
You are encouraged to wear a mask throughout the flight, but you will need to provide your own masks, gloves, alcohol wipes, and hand sanitizer.
Should you fail to adhere to all social distancing guidelines onboard, the PIC has the authority to take all emergency measures they deem necessary to ensure your compliance (restrained, diversion etc.). Crew have been told to report all non-compliant people directly to the PIC after one verbal warning is given. You are subject to a fine under the Communicable Disease Act of Taiwan.
Cabin Crew will don the following PPE:
1. Plastic Gown
2. Eyewear
3. Masks
4. Waterproof Gloves
Flight Crew:
1. Masks (N95 or equivalent)
2. Gloves
3. Eyewear
Stay safe out there everyone!
1. Immediate cessation of all preordering for RL/PL/Business Meals
2. Flights over 6 hours: Meals served on one tray for all classes. Medical, vegetarian, religious, and baby meals will continue to be offered.
3. Flights less than 6 hours: Meal boxes with food at ambient(room) temperature for all classes. Only vegetarian special meals are available.
4. Immediate cessation in the distribution of toiletries in the restrooms, and the removal of all products except hand soap in the restroom.
5. No more paper menus, drink lists, magazines etc.
Passengers are not permitted:
1. to change seats unless instructed to do so. Seating assignments will be 1 apart from other customers when possible in Y and 1 in a pair or 2 in the 4-seaters in PE. J will continue to be seated normally.
2. Use the restroom placarded “Crew Only”.
3. Congregate around the aircraft
You are encouraged to wear a mask throughout the flight, but you will need to provide your own masks, gloves, alcohol wipes, and hand sanitizer.
Should you fail to adhere to all social distancing guidelines onboard, the PIC has the authority to take all emergency measures they deem necessary to ensure your compliance (restrained, diversion etc.). Crew have been told to report all non-compliant people directly to the PIC after one verbal warning is given. You are subject to a fine under the Communicable Disease Act of Taiwan.
Cabin Crew will don the following PPE:
1. Plastic Gown
2. Eyewear
3. Masks
4. Waterproof Gloves
Flight Crew:
1. Masks (N95 or equivalent)
2. Gloves
3. Eyewear
Stay safe out there everyone!
Apr 10, 2020, 12:34 am
#214
Original Poster
Join Date: Aug 2016
Location: SFO
Programs: BR Diamond, Dynasty Flyer Paragon, Marriott Lifetime Plat
Posts: 1,926
As of April 6 for the month of April (https://www.routesonline.com/news/38...-of-08apr20/):
Kaohsiung – Shanghai Pu Dong 3 weekly A321 (Selected dates cancelled)
Taipei Song Shan – Shanghai Pu Dong 6 weekly A330-300 (replacing Shanghai Hongqiao)
Taipei Song Shan – Xiamen 2 weekly A321 (UNI Air service)
Taipei Taoyuan – Bangkok 3 weekly 777-300ER
Taipei Taoyuan – Bangkok – London Heathrow – Taipei Taoyuan 3 weekly 777-300ER (No passenger transport on Taipei – Bangkok sector)
Taipei Taoyuan – Beijing Capital 4 weekly 777-300ER
Taipei Taoyuan – Chengdu 2 weekly 787-10
Taipei Taoyuan – Chicago O’Hare 3 weekly 777-300ER operates 10APR20 – 15APR20
Taipei Taoyuan – Fukuoka 2 weekly A330-300
Taipei Taoyuan – Hanoi Service resumes on 19APR20, 2 weekly A321
Taipei Taoyuan – Ho Chi Minh City Service resumes on 17APR20, 3 weekly 777-300ER
Taipei Taoyuan – Hong Kong 2 daily 787-10 (3 daily from 13APR20)
Taipei Taoyuan – Jakarta 2 weekly A330-200
Taipei Taoyuan – Kuala Lumpur Service resumes on 18APR20, 2 weekly A330-300
Taipei Taoyuan – Los Angeles 3 weekly 777-300ER (4 weekly from 19APR20)
Taipei Taoyuan – Macau 2 weekly A321 (1 daily from 20APR20)
Taipei Taoyuan – Manila 4 weekly A330-300
Taipei Taoyuan – New York JFK 3 weekly 777-300ER operates 10APR20 – 17APR20 with revised schedule
BR032 TPE1310 – 1605JFK 77W 357
BR031 JFK1925 – 2315+1TPE 77W 357
Taipei Taoyuan – Osaka Kansai 3 weekly 787-9
Taipei Taoyuan – Paris CDG 4 weekly 777-300ER (3 weekly from 17APR20)
Taipei Taoyuan – Phnom Penh Service resumes on 12APR20, 2 weekly A321
Taipei Taoyuan – San Francisco 3 weekly 777-300ER
Taipei Taoyuan – Seattle 3 weekly 777-300ER
Taipei Taoyuan – Seoul Incheon 1 daily 777-300ER
Taipei Taoyuan – Shanghai Pu Dong 2 daily 777-300ER
Taipei Taoyuan – Singapore Service resumes on 09APR20, 2 weekly 777-300ER
Taipei Taoyuan – Tokyo Narita 3 weekly 787-9 (selected dates 777-300ER)
Taipei Taoyuan – Toronto 3 weekly 777-300ER
Taipei Taoyuan – Vancouver 2 weekly 787-9 (3 weekly from 15APR20)
Further cuts highly likely since the schedule has been further reduced compared to 2 days ago.
Kaohsiung – Shanghai Pu Dong 3 weekly A321 (Selected dates cancelled)
Taipei Song Shan – Shanghai Pu Dong 6 weekly A330-300 (replacing Shanghai Hongqiao)
Taipei Song Shan – Xiamen 2 weekly A321 (UNI Air service)
Taipei Taoyuan – Bangkok 3 weekly 777-300ER
Taipei Taoyuan – Bangkok – London Heathrow – Taipei Taoyuan 3 weekly 777-300ER (No passenger transport on Taipei – Bangkok sector)
Taipei Taoyuan – Beijing Capital 4 weekly 777-300ER
Taipei Taoyuan – Chengdu 2 weekly 787-10
Taipei Taoyuan – Chicago O’Hare 3 weekly 777-300ER operates 10APR20 – 15APR20
Taipei Taoyuan – Fukuoka 2 weekly A330-300
Taipei Taoyuan – Hanoi Service resumes on 19APR20, 2 weekly A321
Taipei Taoyuan – Ho Chi Minh City Service resumes on 17APR20, 3 weekly 777-300ER
Taipei Taoyuan – Hong Kong 2 daily 787-10 (3 daily from 13APR20)
Taipei Taoyuan – Jakarta 2 weekly A330-200
Taipei Taoyuan – Kuala Lumpur Service resumes on 18APR20, 2 weekly A330-300
Taipei Taoyuan – Los Angeles 3 weekly 777-300ER (4 weekly from 19APR20)
Taipei Taoyuan – Macau 2 weekly A321 (1 daily from 20APR20)
Taipei Taoyuan – Manila 4 weekly A330-300
Taipei Taoyuan – New York JFK 3 weekly 777-300ER operates 10APR20 – 17APR20 with revised schedule
BR032 TPE1310 – 1605JFK 77W 357
BR031 JFK1925 – 2315+1TPE 77W 357
Taipei Taoyuan – Osaka Kansai 3 weekly 787-9
Taipei Taoyuan – Paris CDG 4 weekly 777-300ER (3 weekly from 17APR20)
Taipei Taoyuan – Phnom Penh Service resumes on 12APR20, 2 weekly A321
Taipei Taoyuan – San Francisco 3 weekly 777-300ER
Taipei Taoyuan – Seattle 3 weekly 777-300ER
Taipei Taoyuan – Seoul Incheon 1 daily 777-300ER
Taipei Taoyuan – Shanghai Pu Dong 2 daily 777-300ER
Taipei Taoyuan – Singapore Service resumes on 09APR20, 2 weekly 777-300ER
Taipei Taoyuan – Tokyo Narita 3 weekly 787-9 (selected dates 777-300ER)
Taipei Taoyuan – Toronto 3 weekly 777-300ER
Taipei Taoyuan – Vancouver 2 weekly 787-9 (3 weekly from 15APR20)
Further cuts highly likely since the schedule has been further reduced compared to 2 days ago.
Apr 11, 2020, 2:34 am
#215
Original Poster
Join Date: Aug 2016
Location: SFO
Programs: BR Diamond, Dynasty Flyer Paragon, Marriott Lifetime Plat
Posts: 1,926
Q4 results have been posted.
The airline ended 2019 with ~1.7 billion USD in cash. According to the latest reports, the airline is able to independently survive till roughly the end of the financial year at zero income. Otherwise, the airline has already pledged that they will tap Evergreen for a cash injection and utilize government assistance. Luckily for BR, they have yet to issue a ‘19 dividend (not that they do) and they do not engage in stock buybacks (not permitted under TWSE).
March numbers have been posted internally but airline is avoiding posting them online. For the first time in BR history, cargo revenue was higher than pax revenue.
Numbers (NT):
Total Revenue Jan-Mar: 30 billion (-31.77%)
March Pax Revenue: 2.631 Billion (-50%)
March Cargo Revenue: 2.69 Billion (52.4%)
Total March Revenue: 6.786 Billion (-23.34%, -54.14% for the year)
Revenue numbers are at the lowest since Nov 2009, when they were near zero.
A good fact (and maybe a good thing) is the current chairman Steve Lin was also Chairman during ‘08, and led BR to turn a profit even through the worst parts of the financial crisis.
The airline ended 2019 with ~1.7 billion USD in cash. According to the latest reports, the airline is able to independently survive till roughly the end of the financial year at zero income. Otherwise, the airline has already pledged that they will tap Evergreen for a cash injection and utilize government assistance. Luckily for BR, they have yet to issue a ‘19 dividend (not that they do) and they do not engage in stock buybacks (not permitted under TWSE).
March numbers have been posted internally but airline is avoiding posting them online. For the first time in BR history, cargo revenue was higher than pax revenue.
Numbers (NT):
Total Revenue Jan-Mar: 30 billion (-31.77%)
March Pax Revenue: 2.631 Billion (-50%)
March Cargo Revenue: 2.69 Billion (52.4%)
Total March Revenue: 6.786 Billion (-23.34%, -54.14% for the year)
Revenue numbers are at the lowest since Nov 2009, when they were near zero.
A good fact (and maybe a good thing) is the current chairman Steve Lin was also Chairman during ‘08, and led BR to turn a profit even through the worst parts of the financial crisis.
Last edited by hayzel7773; Apr 11, 2020 at 2:58 am
Apr 11, 2020, 2:56 am
#217
Original Poster
Join Date: Aug 2016
Location: SFO
Programs: BR Diamond, Dynasty Flyer Paragon, Marriott Lifetime Plat
Posts: 1,926
I think the Asian Financial Crisis, SARS and 2008 really sent some serious cash conservation messages to these airlines. SARS was especially bad for BR and CI; both nearly folded. Evergreen has also been known to preserve cash.
Apr 11, 2020, 3:48 am
#219
Original Poster
Join Date: Aug 2016
Location: SFO
Programs: BR Diamond, Dynasty Flyer Paragon, Marriott Lifetime Plat
Posts: 1,926
BR's internal crew scheduler shows flight was never even assigned a crew. I'm assuming it was canned pretty early.
Apr 11, 2020, 4:43 am
#221
Original Poster
Join Date: Aug 2016
Location: SFO
Programs: BR Diamond, Dynasty Flyer Paragon, Marriott Lifetime Plat
Posts: 1,926
I've updated the Wiki with all the information from booking to the flight to waivers for those that are brave enough to travel during these times.
Hope everyone stays safe and healthy!
Hope everyone stays safe and healthy!
Apr 11, 2020, 1:28 pm
#222
Join Date: Jul 2016
Location: VIE, TYO, CAX
Programs: LH-SEN
Posts: 104
Apr 11, 2020, 3:36 pm
#223
Original Poster
Join Date: Aug 2016
Location: SFO
Programs: BR Diamond, Dynasty Flyer Paragon, Marriott Lifetime Plat
Posts: 1,926
Thanks, that's certainly consistent with what BR said. Oddly though the flight tracking websites show the flight both was cancelled and yet flew - complete with track/altitude records. Could it have operated as a ferry or cargo flight? Anyway, hope to be on it today.
Apr 13, 2020, 3:01 am
#225
Original Poster
Join Date: Aug 2016
Location: SFO
Programs: BR Diamond, Dynasty Flyer Paragon, Marriott Lifetime Plat
Posts: 1,926
BR begins cargo-only flights with goods in the cabin today (Apr 13). They are the first TW carrier to seek and gain approval for this practice.