How Does Anyone Book A Flight On This Airline?
Dec 11, 2019, 7:57 am
#1
Original Poster
Join Date: Apr 2006
Location: Houston, Texas USA
Programs: Emirates Gold, UA Platinum, HHonors Diamond, SPG Gold, Marriott Gold, UA Club Life, DL Sky Club Life
Posts: 13
How Does Anyone Book A Flight On This Airline?
This past summer late July 2019, I tried repeatedly to book a flight from IAH-MNL. Nobody answered the telephone booking numbers in ANY city I called including Taipei. My calls were picked up and put on hold for in some cases over an hour without engaging a live person. The website was just as poor and difficult to navigate and finally I gave up after three days of attempting to reach a live person. One of my main concerns was the availability of wheelchair assistance all the way through to Manila.
Even if I was able to book online I would be very uneasy not knowing what to expect at IAH much less TPE. I finally booked with United and was able to predesignate wheelchair assist as well they gave me some better seat assignments for no charge. Very welcomed customer service indeed. Thank you United!
What has been your experiences? Is this an anomaly or standard for Eva? For such an acclaimed airline that people claim has top notch service, etc. my first brush with them was horrendous.
As an addendum, I had the EXACT same treatment and experience with China Airlines. Perhaps all Taiwanese airlines have similar attitudes regarding The flight booking experience.
Even if I was able to book online I would be very uneasy not knowing what to expect at IAH much less TPE. I finally booked with United and was able to predesignate wheelchair assist as well they gave me some better seat assignments for no charge. Very welcomed customer service indeed. Thank you United!
What has been your experiences? Is this an anomaly or standard for Eva? For such an acclaimed airline that people claim has top notch service, etc. my first brush with them was horrendous.
As an addendum, I had the EXACT same treatment and experience with China Airlines. Perhaps all Taiwanese airlines have similar attitudes regarding The flight booking experience.
Dec 11, 2019, 11:24 am
#2
Join Date: Sep 2013
Posts: 464
I've seen the "request wheelchair" link show up on my reservation post-booking. Even though I do not need it myself, considering I do the US->MNL trip regularly, I've seen plenty of wheelchair service on that route.
And I ticket all on-line. I did have occasion to call on my reservation once this past fall, and service was quick and efficient.
And I ticket all on-line. I did have occasion to call on my reservation once this past fall, and service was quick and efficient.
Dec 11, 2019, 3:56 pm
#3
Join Date: Jun 2005
Programs: EVA Air , * G, QR Privilege Club S
Posts: 5,187
I fly a lot on Eva and I have no issues getting through to them at all. Try the Los Angeles number as they seem to be the most efficient.
Yes sometimes it could be about 5 minutes but never longer than that.
Book on the website first and then it should be there for wheelchair, special meal etc.
Yes sometimes it could be about 5 minutes but never longer than that.
Book on the website first and then it should be there for wheelchair, special meal etc.
Dec 12, 2019, 12:37 am
#4
Join Date: Sep 2010
Location: San Francisco, CA
Programs: United Plat
Posts: 499
This past summer late July 2019, I tried repeatedly to book a flight from IAH-MNL. Nobody answered the telephone booking numbers in ANY city I called including Taipei. My calls were picked up and put on hold for in some cases over an hour without engaging a live person. The website was just as poor and difficult to navigate and finally I gave up after three days of attempting to reach a live person. One of my main concerns was the availability of wheelchair assistance all the way through to Manila.
Even if I was able to book online I would be very uneasy not knowing what to expect at IAH much less TPE. I finally booked with United and was able to predesignate wheelchair assist as well they gave me some better seat assignments for no charge. Very welcomed customer service indeed. Thank you United!
What has been your experiences? Is this an anomaly or standard for Eva? For such an acclaimed airline that people claim has top notch service, etc. my first brush with them was horrendous.
As an addendum, I had the EXACT same treatment and experience with China Airlines. Perhaps all Taiwanese airlines have similar attitudes regarding The flight booking experience.
Even if I was able to book online I would be very uneasy not knowing what to expect at IAH much less TPE. I finally booked with United and was able to predesignate wheelchair assist as well they gave me some better seat assignments for no charge. Very welcomed customer service indeed. Thank you United!
What has been your experiences? Is this an anomaly or standard for Eva? For such an acclaimed airline that people claim has top notch service, etc. my first brush with them was horrendous.
As an addendum, I had the EXACT same treatment and experience with China Airlines. Perhaps all Taiwanese airlines have similar attitudes regarding The flight booking experience.
Why waited until December to complain?
Dec 12, 2019, 6:19 am
#6
Original Poster
Join Date: Apr 2006
Location: Houston, Texas USA
Programs: Emirates Gold, UA Platinum, HHonors Diamond, SPG Gold, Marriott Gold, UA Club Life, DL Sky Club Life
Posts: 13
Furthermore, why/how would/does a FA strike affect the reservation agents and their job and function? If it does it reflects poorly on the company’s structure.
Last edited by l etoile; Dec 12, 2019 at 7:23 am Reason: Rules violation
Dec 12, 2019, 7:25 am
#7
Senior Moderator; Moderator, Eco-Conscious Travel, United and Flyertalk Cares
Join Date: Jun 1999
Location: Fulltime travel/mostly Europe
Programs: UA 1.7 MM;; Accor & Marriott Pt; Hyatt Globalist
Posts: 17,831
if flights are cancelled due to strikes, phone lines are tied up with people getting rebooked.
Dec 13, 2019, 2:31 am
#8
formerly 1984SW
Join Date: Aug 2008
Location: Merida, Yucatan, Mexico
Programs: UA
Posts: 1,058
Yeah, strikes tend to do that (reflect poorly on a company) either directly or in the collateral damage like tying up reservations lines for rebookings.
Dec 13, 2019, 11:54 am
#9
Join Date: Sep 2010
Location: San Francisco, CA
Programs: United Plat
Posts: 499
Dec 15, 2019, 5:44 pm
#11
Join Date: Dec 2000
Location: Seat 1A
Programs: Non-status paid F/J (best value for $$$)
Posts: 4,124
To answer the question in the title of this thread.
Most passengers originating in Asia (a large portion of BR's customers) still book their trips at traditional travel agencies found at local shopping centers in Asia.
Most passengers originating in Asia (a large portion of BR's customers) still book their trips at traditional travel agencies found at local shopping centers in Asia.
Dec 16, 2019, 10:59 am
#12
Join Date: Sep 2013
Location: London, UK
Programs: SQ KrisFlyer Elite Gold
Posts: 362
Dec 16, 2019, 1:22 pm
#13
Join Date: Sep 2011
Location: London
Programs: Infinity Milage Lands Gold,Star Alliance Gold, IHG Diamond RA, Kimpton Inner Circle
Posts: 370
I always book online simple quick and easy never had an issue.
I had a flight cancelled during the strike I had to wait about 30 min to speak to someone but once through took 5min to sort not bad considering the amount of flights that got cancelled.
I had a flight cancelled during the strike I had to wait about 30 min to speak to someone but once through took 5min to sort not bad considering the amount of flights that got cancelled.