flyerfly

Hi All, first time posting in the IML forum ... I am the beneficiary of all the good insights/ advices in this forum - thanks for that.

I switched from CX to BR for long haul flights a couple of years ago (partly prompted by the revamp of the CX Marco Polo programme). Have just earned enough for the Diamond status and waiting for it to be effective comes November. I fly mostly in RL for long haul and occasionally in PE intra Asia. BR has fabulous on-board services (friendly crew, nice wines, yummy porridge - enough to make up for the behind the curve premium hard products) and I am generally happy every time I step on-board. I am just wondering:

- are there any additional soft-perks that Diamond members usually get on the ground and on board.
- any idea how many Diamond members are there in the wild? - just curious as IML seems hard to compare to a few other Star Alliance programs ...

But I know I am worse off by putting miles in IML ... the earn/burn rates are just so hmmmmmmm @#$R@#T^%#$@%@!

hayzel7773

You get a 'hello' from the CP if you are in RL, or the AP in PE/Y. Sometimes, the CP will come say hello even if you are sitting in the back. There are actually quite a few diamonds; it is very easy to get and keep status on BR If you fly N.America to SEA around 4-6x a year. Route with the most Diamonds is TPE-HKG and TPE-SFO.

BlackHappy

CP should say hello to everyone in RL. The SOP changed, so that they're no longer required to give greetings to CDs, but some of them still do. Greetings in PE/EY (on 777s) would be given by L3/L4, who are DPs. APs should only be in RL.

I usually ask how many CDs there are. From my informal surveys, there are typically the most in SHA/HKG/SFO (ie, 6-10). JFK/SEA are usually 1-2 (me included).

hayzel7773

SFO is the dreaded CD route. The FA's hate it. They have to be on top of their game and not screw up in front of some of the CDs cause they are easily irritated and will complain incessantly to the company.

BlackHappy

flyerfly

Thanks all ... I always behave courteously while I am flying and never turn them down whenever the CP/DP ask me if I am willing to write a comment letter - in fact recently when I encounter nice crew I volunteer to write one for them !

On a LAX-TPE flight last month, a CD sitting in PE complaint loudly and in an entitled way about not given the RL slipper and pjamas (the CP and PE DP both refused to provide "cross-cabin" product, and when the CD pressed on and told them he was given those in his previous 3 flights on the same route, the CP still told him no and she thought the previous CPs were in the wrong and she will lodge a report to the company). I thought that was gutsy given EVA service culture seems to be to bow to customers. As I received excellent service, I asked the CP if I could write a compliment for them and she was visibly happy - and commented that the compliment would help to neutralize whatever bad comments they are expecting from the same flight.

Anyway I enjoy my time with EVA so far and would look forward to more pleasant flights with them ... in fact I have booked myself on BR868 on Nov 1 (seems BR867 is sold out) - hopefully EVA don't swap out the 787-9 last min.

BlackHappy

hayzel7773

Attitude is everything for the luggage. Show up at the counter screaming and yelling like a crazy person, they are less wiling to help and will instead tell you to go online.

abovethepacific

Just wondering, do gold card members get a greeting or acknowledgement onboard? And are there any unwritten soft perks for gold card members?

hayzel7773

Nope.

BlackHappy

Counterpointing

Haven't tried EVA yet but with all the intrigue, I might just have to try.

They might be good, they might be bad but I like experiences.

hayzel7773

There are too many golds. The requirements are a joke. The joke amongst the FA's are that the gold card is one level above a MRT card.

restlessinRNO

I am not a IML member. But I think their Gold requirements are very similar to other Star Alliance carriers. As I read the BR web page "Within a 12 months period during the current valid Silver Card status: 50,000 miles or more on qualifying international flights …".

hayzel7773

A roundtrip from the US to S.E.A. is around 20k miles. You need 3 to get gold, then you just have to fly 4-5 times in two years to maintain it. You only need 80k within a two year period to maintain it.

This is why when people get angry then demand things from the BR staff saying they are gold and what not, they will remark your name.