Question about EU cancellation rules.
Mar 26, 2008 | 9:17 am
#1
Original Poster
Join Date: Apr 2006
Location: DUB/YHZ/PVD
Programs: AF Plat, SPG Titanium
Posts: 534
Question about EU cancellation rules.
I have a question about the specifics about some of the EU rules regarding the cancellation of flights.
I have a flight with Zoom scheduled for the 14 of May. LGW-YHZ. This was to be the first flight of the year on a seasonal service. I've just found out that they've cancelled that flight and won't start the season until May 24. I know that as we've been told well before 14 days that there's no compensation, but I'm wondering about the re-routing part of the regulations.
The airline has offered us a (no charge
) change to the 24th or to another Canadian city "around" the 14th - or a full refund. These options aren't great. My question concerns the wording of the rules. It says they must offer "re-routing, under comparable transport conditions, to their
final destination at the earliest opportunity."
Does that mean the earliest opportunity for the Airline (their next flight- not until the 24th) or the passenger (a flight on another airline?)
Thanks for any answers you might have!
I have a flight with Zoom scheduled for the 14 of May. LGW-YHZ. This was to be the first flight of the year on a seasonal service. I've just found out that they've cancelled that flight and won't start the season until May 24. I know that as we've been told well before 14 days that there's no compensation, but I'm wondering about the re-routing part of the regulations.
The airline has offered us a (no charge
) change to the 24th or to another Canadian city "around" the 14th - or a full refund. These options aren't great. My question concerns the wording of the rules. It says they must offer "re-routing, under comparable transport conditions, to their final destination at the earliest opportunity."
Does that mean the earliest opportunity for the Airline (their next flight- not until the 24th) or the passenger (a flight on another airline?)
Thanks for any answers you might have!
Mar 26, 2008 | 10:31 am
#2
Join Date: Sep 2003
Location: Anwhere ex-MAN
Programs: Nil
Posts: 2,709
This is another area in which the regulations are vague. Generally, the courts will sympathise with the Pax, so I would be tempted to push the point and press for re-routing, or an alternative direct flight, on the date you want.
If it's no dice, then I would reach for the County Court.
NB - if they do offer to fly you to another area, they have to transport you to your original destination:
If it's no dice, then I would reach for the County Court.
NB - if they do offer to fly you to another area, they have to transport you to your original destination:
When, in the case where a town, city or region is served
by several airports, an operating air carrier offers a passenger a
flight to an airport alternative to that for which the booking
was made, the operating air carrier shall bear the cost of trans-
ferring the passenger from that alternative airport either to that
for which the booking was made, or to another close-by desti-
nation agreed with the passenger.
by several airports, an operating air carrier offers a passenger a
flight to an airport alternative to that for which the booking
was made, the operating air carrier shall bear the cost of trans-
ferring the passenger from that alternative airport either to that
for which the booking was made, or to another close-by desti-
nation agreed with the passenger.
Mar 26, 2008 | 11:57 am
#3
Moderator: Flying Blue (Air France & KLM), France and TravelBuzz!
Join Date: Jan 2001
Location: Paris, France, AF F+ Rouge pour toujours, Flying Blue whatever, LH FTL, HHonors Gold, formerly proud SCC Executive, now IC Ambassador, BA down to nobody, Grand Voyageur Le Club
Posts: 12,512
Please continue the discussion in the Europe forum. Thanks for your understanding.
Jouy31
TravelBuzz moderator
Jouy31
TravelBuzz moderator