Manchester Call Centre to close?
Mar 22, 2018, 3:49 am
#1
Original Poster
Join Date: Oct 2005
Location: England
Posts: 135
Manchester Call Centre to close?
Mar 22, 2018, 11:15 am
#5
Join Date: Jan 2013
Programs: ey gold tg gold accor gold
Posts: 376
Probably another cut back , i better get on the phone and book another flight or 3 . It's going to be a nightmare dealing with the incompitant staff in Abu Dhabi . I've been so tempted to take my custom elsewhere , but after hearing comments from colleagues about BA ,TG ,LH, BR, and EK ,I thought I'd give it one more year , it surely can't get any worse , can it
Mar 23, 2018, 5:12 am
#6
Join Date: Feb 2017
Location: England
Programs: Etihad Guest Gold
Posts: 89
Very sad news if it closes. I have only called them a couple of times but they have been very helpful with no language barriers. My experience of using non-native English speaking call centres is that is takes at least 2 to 3 times longer to resolve an issue as well as left feeling frustrated. If calls take longer, it will not save the amount of money that Etihad is hoping.
Mike
Mike
Mar 23, 2018, 9:04 pm
#7
Suspended
Join Date: Jun 2005
Location: London, UK
Programs: Etihad Gold, Emirates Gold, SPG Gold, Accor Platinum
Posts: 579
I don't know why everyone raves about this call centre. I've had much better experiences with Al Ain.
Furthermore, I'd say to a Londoner who speaks RP, the English spoken in Al Ain is more intelligible than a Northern Accent.
Furthermore, I'd say to a Londoner who speaks RP, the English spoken in Al Ain is more intelligible than a Northern Accent.
Mar 24, 2018, 12:07 am
#8
Suspended
Join Date: Mar 2018
Location: Abu Dhabi
Programs: Etihad Gold, Hilton Silver
Posts: 56
On many an occasion when calling the outstation callcenters little help is offered and you are sent to their Al-Ain or AUH call center.
Sep 30, 2019, 2:16 am
#10
Join Date: Jan 2013
Location: SYD
Programs: UA, QF, VA
Posts: 90
Does anyone know if this call centre ended up closing? The latest info I could find is that it was "under review", but that was over a year ago.
Pretty much all of my calls to Etihad lately have been answered by the Belgrade call centre, which thankfully isn't too bad.
Pretty much all of my calls to Etihad lately have been answered by the Belgrade call centre, which thankfully isn't too bad.
Oct 14, 2019, 3:01 am
#11
FlyerTalk Evangelist
Join Date: Nov 2000
Location: Atlanta, GA, USA
Programs: Frontier Gold, DL estranged 1MMer, Spirit VIP, CO/NW/UA/AA once gold/plat/comped gold now dust.
Posts: 38,151
I needed to book an AA partner award with EY miles (ATL-SCL one-way using 20K points just transferred over from Membership Rewards). First guy I got was a real clunker, just did the quickest of searches and said nothing available for 3 weeks. So I waited about 12 hours to call in the wee hours (morning in Europe) hoping to get a good agent. Thankfully I did, and even though I got put on hold a few times and she had to call me back, I could tell she was trying. I'd gotten someone like that before and it was key to booking trips that used EY miles I had before they expired. Back then I had gold status, though...now I'm just a regular member but she still did an outstanding job (I even stayed on for the survey, which I almost never do)
I didn't get my first-choice date, but I did get to avoid most of the close-in booking fee that AA would charge. EY also has better cancel/refund terms on AA tickets than AA does. It was the first time I'd used a membership rewards transfer to fund the account, and that went better than expected. Makes me wish I hadn't used as many of the MR points for Amazon buys, as some of the EY off-peak awards on AA are a really good deal if you can get them to book.
I didn't get my first-choice date, but I did get to avoid most of the close-in booking fee that AA would charge. EY also has better cancel/refund terms on AA tickets than AA does. It was the first time I'd used a membership rewards transfer to fund the account, and that went better than expected. Makes me wish I hadn't used as many of the MR points for Amazon buys, as some of the EY off-peak awards on AA are a really good deal if you can get them to book.