Booking Reference
May 15, 2017, 4:47 pm
#1
Original Poster
Join Date: May 2017
Posts: 1
Booking Reference
I have booked (and paid for) a return flight this July from MAN-HKG (via AUH) with an agent (ATOL number 5934). I was initially sent a flight itinerary which featured an alphanumeric booking reference. I was also sent an ATOL certificate which featured a fully numeric reference.
However, when I try to log into the 'manage booking' page of Etihad's site, I am told that the booking reference should have no numbers of special characters in it - I have no idea how to obtain my actual booking reference. Can Etihad help, or do I have an issue with my agent?
Thanks for any help.
However, when I try to log into the 'manage booking' page of Etihad's site, I am told that the booking reference should have no numbers of special characters in it - I have no idea how to obtain my actual booking reference. Can Etihad help, or do I have an issue with my agent?
Thanks for any help.
May 15, 2017, 11:40 pm
#2
Join Date: Sep 2014
Location: Knoteetingham
Programs: EY Gold, QF WP
Posts: 311
I have booked (and paid for) a return flight this July from MAN-HKG (via AUH) with an agent (ATOL number 5934). I was initially sent a flight itinerary which featured an alphanumeric booking reference. I was also sent an ATOL certificate which featured a fully numeric reference.
However, when I try to log into the 'manage booking' page of Etihad's site, I am told that the booking reference should have no numbers of special characters in it - I have no idea how to obtain my actual booking reference. Can Etihad help, or do I have an issue with my agent?
Thanks for any help.
However, when I try to log into the 'manage booking' page of Etihad's site, I am told that the booking reference should have no numbers of special characters in it - I have no idea how to obtain my actual booking reference. Can Etihad help, or do I have an issue with my agent?
Thanks for any help.
May 16, 2017, 12:13 am
#4
Join Date: Jun 2015
Posts: 1,481
To look at CMT or to ask the agent is a good way to get the EY code.
May 16, 2017, 3:23 am
#5
Join Date: Sep 2014
Location: UK
Programs: Etihad Gold, Qatar Gold, flying Blue, Falcon, Lufthansa, Eva
Posts: 1,428
I am surprised that the agent has not given this to you but often it is not clear and can be muddled with the agents booking ref. If in doubt get on to the agent or ring Etihad and ask them
May 16, 2017, 7:38 am
#6
Join Date: Jun 2015
Posts: 1,481
Btw: Don't expect, that you can manage that kind of booking like any EY booking on the EY website.
For me it's a normal procedure after booking a topbonus (AB stock) award, all legs operated by EY. topbonus/AB works with Amadeus, but I can get the EY code from the topbonus hotline or from CMT. But even with the EY code, most of the time I can't change i. e. the seating, because the booking werent made by EY.
For me it's a normal procedure after booking a topbonus (AB stock) award, all legs operated by EY. topbonus/AB works with Amadeus, but I can get the EY code from the topbonus hotline or from CMT. But even with the EY code, most of the time I can't change i. e. the seating, because the booking werent made by EY.
May 18, 2017, 9:18 am
#7
Join Date: Oct 2011
Location: Everywhere and Nowhere
Programs: Global Mercenary
Posts: 193
I flew last year IAD-BOM on a ticket booked via travel agent. All issues including seats, meals etc had to be dealt by the agent. When logging in to etihad website on manage my booking, it simply said to contact my agent for any modifications.