Originally Posted by Welshboi46

I have booked (and paid for) a return flight this July from MAN-HKG (via AUH) with an agent (ATOL number 5934). I was initially sent a flight itinerary which featured an alphanumeric booking reference. I was also sent an ATOL certificate which featured a fully numeric reference.
However, when I try to log into the 'manage booking' page of Etihad's site, I am told that the booking reference should have no numbers of special characters in it - I have no idea how to obtain my actual booking reference. Can Etihad help, or do I have an issue with my agent?

Thanks for any help.