Etihad cost cutting
May 20, 2017, 10:54 am
#16
Join Date: Apr 2004
Location: CA
Posts: 1,304
Currently in the lounge at JFK. Per bloggers online I was expecting signature cocktails by various countries, bartender says that has been removed. For the a la carte menu. It is slim pickings. Just five items. No appetizer selection no desert. The food from Buffett also limited. Very disappointed pointed beginning for my apartment experience.
Having experienced lounges from sq jl cx ek etc i am not that impressed w the lounge. More extremely disappointed.
Having experienced lounges from sq jl cx ek etc i am not that impressed w the lounge. More extremely disappointed.
May 20, 2017, 12:38 pm
#17
Join Date: Aug 2015
Posts: 540
Did Amsterdam on EY77 during the week in Y. No more menus and the "meal" was, quite frankly, disgusting. Is it me or has the tray itself gotten even smaller?
Took the KLM codeshare back to AUH, also in Y, and I have to say measurably better in all areas.
Took the KLM codeshare back to AUH, also in Y, and I have to say measurably better in all areas.
May 20, 2017, 9:08 pm
#18
Join Date: Oct 2014
Programs: Etihad Platinum. Bonvoy Ambassador Elite
Posts: 333
I flew Kuwait AUH recently. They offer menus in J class. I chose the fish - I think it was hamour. It was the worst piece of fish I have ever eaten. It even looked suspicious. I took one bite and left the rest. It was dire.
May 20, 2017, 9:53 pm
#19
Join Date: Oct 2010
Posts: 19
Totally agree
I fly out of AUH on an almost weekly basis and I must say I am growing more disappointed with EY. I think I will fly more out of terminal 1 in the future. I feel as if EY is slowly becoming a budget airline, and their customer service is quite terrible.
This morning at AUH, EY staff were holding up the queue entering migrations/security to weigh every single piece of carry on. Carry-on luggage was being rejected for being less than 1kg over the 7kg limit. That was my first interaction with EY this morning.
This morning at AUH, EY staff were holding up the queue entering migrations/security to weigh every single piece of carry on. Carry-on luggage was being rejected for being less than 1kg over the 7kg limit. That was my first interaction with EY this morning.
May 21, 2017, 1:02 am
#20
Join Date: Apr 2013
Location: SIN
Programs: EK Blue, EY Guest, AA, QR
Posts: 288
I fly out of AUH on an almost weekly basis and I must say I am growing more disappointed with EY. I think I will fly more out of terminal 1 in the future. I feel as if EY is slowly becoming a budget airline, and their customer service is quite terrible.
This morning at AUH, EY staff were holding up the queue entering migrations/security to weigh every single piece of carry on. Carry-on luggage was being rejected for being less than 1kg over the 7kg limit. That was my first interaction with EY this morning.
This morning at AUH, EY staff were holding up the queue entering migrations/security to weigh every single piece of carry on. Carry-on luggage was being rejected for being less than 1kg over the 7kg limit. That was my first interaction with EY this morning.
Is it just all about money, money and money ?
May 21, 2017, 5:23 am
#21
Join Date: Sep 2014
Location: UK
Programs: Etihad Gold, Qatar Gold, flying Blue, Falcon, Lufthansa, Eva
Posts: 1,428
I used the new lounge and was less than impressed with the food (mind you that is a common issue at Bangkok in most lounges) and there was a shortage of reading material to waste the time away. The Bamboo garden is however a nice touch
May 21, 2017, 7:05 am
#22
Join Date: Oct 2014
Programs: Etihad Platinum. Bonvoy Ambassador Elite
Posts: 333
Which new lounge in BKK? The Miracle lounge that was previously known as the Louis Tavern lounge?
May 21, 2017, 3:01 pm
#24
Join Date: Mar 2013
Programs: Etihad Guest Platinum; Accor Platinum; Hilton Diamond
Posts: 1,356
Practically no premium flight deals coming out, no mileage bonuses and I think that their prices (Brexit corrected for the pound) have actually gone up quite a bit. All this whilst they're losing passengers who are flying direct thanks to cheap fuel !
#Confused and mildly irritated
May 21, 2017, 3:09 pm
#25
Suspended
Join Date: Jun 2005
Location: London, UK
Programs: Etihad Gold, Emirates Gold, SPG Gold, Accor Platinum
Posts: 579
Whoever is making these decisions doesn't seem to have run many businesses before.
May 21, 2017, 10:57 pm
#26
Join Date: Apr 2013
Location: SIN
Programs: EK Blue, EY Guest, AA, QR
Posts: 288
When times are tough, they raise prices, because, well, times are tough, so they need more money (!)
The thinking is ultra short term; as in "I would rather have 100$ in my pocket today by making life tough for the customer, than 500$ in repeat business over the next few months"
May 22, 2017, 12:46 am
#27
Join Date: May 2012
Location: Yorkshire & Bangsaen
Programs: HH Diamond, EY Gold, AY Silver, MR Plat
Posts: 526
May 22, 2017, 12:53 am
#28
Join Date: Jun 2015
Posts: 1,481
I've grabbed some bargains even after EY's rates were increasing. But they didn't promote them. I recommend to use a flight rate tracker with an alert for EY flights.
On my last EY flights this year they've started to change my seat reservations. April to June I had 20 legs on EY. Being a creature of habit, I made reservations for the same seat on all flights. Now they've changed my seat reservation for 5 legs already. Strange.
Actually I'm happy that I have no EY flights in the second half of this year anymore. I think, in 2018 I will not try to requalify for Platinum again.
On my last EY flights this year they've started to change my seat reservations. April to June I had 20 legs on EY. Being a creature of habit, I made reservations for the same seat on all flights. Now they've changed my seat reservation for 5 legs already. Strange.
Actually I'm happy that I have no EY flights in the second half of this year anymore. I think, in 2018 I will not try to requalify for Platinum again.
May 22, 2017, 12:58 am
#29
Join Date: May 2012
Location: Yorkshire & Bangsaen
Programs: HH Diamond, EY Gold, AY Silver, MR Plat
Posts: 526
This has happened to me many times on MAN-AUH or AUH-MAN. When I looked into it in more detail, I found that it was down to a change in aircraft type. ie 777 to A330 or 787
May 22, 2017, 4:06 am
#30
Join Date: Jun 2015
Posts: 1,481
And they don't take much care about the reseating. They've changed i.e. from 9A to 14A, even if 10A, 6K, 8K and 10K are still available.
No big deal, of course, compared to the cost cutting actions.