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Feedback thread for the official EY Lurker, EtihadHelp

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Feedback thread for the official EY Lurker, EtihadHelp

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Old Apr 25, 2018, 6:38 am
  #1426  
Company Representative, Etihad
 
Join Date: Sep 2013
Posts: 1,815
Etihad Airways

Originally Posted by Bonobo
Hello EtihadHelp,
which tier miles would I get after having flown business class with a bid-upgrade (from economy to business class): tier miles for business class or those for economy class, only?
Thank you in advance.
When your bid for an upgrade is accepted you will receive the miles for Business Class.
We hope this helps. *Isi
EtihadHelp is offline  
Old Apr 25, 2018, 11:06 am
  #1427  
 
Join Date: Oct 2017
Programs: Etihad Platinum
Posts: 19
Originally Posted by EtihadHelp
When your bid for an upgrade is accepted you will receive the miles for Business Class.
We hope this helps. *Isi
Thank you, Isi
Travelix is offline  
Old May 19, 2018, 10:05 am
  #1428  
 
Join Date: Apr 2008
Location: north of heathrow
Posts: 1,109
Hi, if someone is travelling LHR-OOL via MEL, with almost 5 hours at MEL, can they use the Etihad lounge? Or must they use the VA lounge? Or a couple of hours in both? Thanks.


Edited to add: I think I have found the answer. Looks like it’s the VA lounge, you cannot use the EY lounge on arrival it looks like. Thanks.

Last edited by flygirl68; May 19, 2018 at 11:24 am Reason: Think I found my answer.
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Old May 20, 2018, 1:57 am
  #1429  
Company Representative, Etihad
 
Join Date: Sep 2013
Posts: 1,815
Etihad Airways

Originally Posted by flygirl68
Hi, if someone is travelling LHR-OOL via MEL, with almost 5 hours at MEL, can they use the Etihad lounge? Or must they use the VA lounge? Or a couple of hours in both? Thanks.


Edited to add: I think I have found the answer. Looks like it’s the VA lounge, you cannot use the EY lounge on arrival it looks like. Thanks.
Hello, indeed the lounge in MEL is only for departure and opens three hours before take-off for our First and Business Class guests.
I wish you nice flights and hope you enjoy your time with us. *Isi
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Old May 20, 2018, 4:11 am
  #1430  
 
Join Date: Apr 2008
Location: north of heathrow
Posts: 1,109
Originally Posted by EtihadHelp
Hello, indeed the lounge in MEL is only for departure and opens three hours before take-off for our First and Business Class guests.
I wish you nice flights and hope you enjoy your time with us. *Isi
Hi Isi, many thanks for confirming.
👍
flygirl68 is offline  
Old May 22, 2018, 11:18 pm
  #1431  
Company Representative, Etihad
 
Join Date: Sep 2013
Posts: 1,815
Hello, this depends on your choice of cabin and frequent flyer status whether it will be complimentary however all guests have the option to pay to use our lounges, including our Arrival Lounge. *Rose
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Old May 23, 2018, 3:50 pm
  #1432  
 
Join Date: Apr 2008
Location: north of heathrow
Posts: 1,109
Originally Posted by EtihadHelp
Hello, this depends on your choice of cabin and frequent flyer status whether it will be complimentary however all guests have the option to pay to use our lounges, including our Arrival Lounge. *Rose
Hi Rose, yes it’s for a gold cardholder.
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Old May 24, 2018, 3:00 am
  #1433  
Company Representative, Etihad
 
Join Date: Sep 2013
Posts: 1,815
Originally Posted by flygirl68


Hi Rose, yes it’s for a gold cardholder.


As an Etihad Gold Guest you can enjoy our lounge in Melbourne for free when departing on an Etihad Airways operated flight. For transit or arrival you can pay to access our lounge. *Ivy

Last edited by EtihadHelp; May 24, 2018 at 3:12 am
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Old May 26, 2018, 11:25 pm
  #1434  
 
Join Date: Jul 2011
Programs: BA Malaysiair
Posts: 15
Query about Stopover Hotels

Hello Everyone
Just wondering if anyone has had this situation, and if so what was the outcome :
My friend and I are meeting up in Abu dhabi, as this is my transit hub and we want to celebrate her birthday there.
On my ticket I can book the stopover free hotel nights , either economy or business , but as a non transit she cannot. According to the fine print, since we're not on the same flight , she cannot share the accommodation( did I understand this correctly ?) So, if I use either offer for 2 nights, (which is price based on 2 people sharing,) would I have to book a separate room for her ?
I'm just interested if anyone has had something similar and what happened. I know I can contact hotels directly, or just book hotels myself etc,so that answer doesn't help, guys. Also -does anyone know roughly, what price are subsequent extra nights for the premium hotel deals if booked through that offer
Really obliged if anyone has any information that could help
many thanks
Louise
louisenaka is offline  
Old May 29, 2018, 4:05 am
  #1435  
Company Representative, Etihad
 
Join Date: Sep 2013
Posts: 1,815
Originally Posted by louisenaka
Hello Everyone
Just wondering if anyone has had this situation, and if so what was the outcome :
My friend and I are meeting up in Abu dhabi, as this is my transit hub and we want to celebrate her birthday there.
On my ticket I can book the stopover free hotel nights , either economy or business , but as a non transit she cannot. According to the fine print, since we're not on the same flight , she cannot share the accommodation( did I understand this correctly ?) So, if I use either offer for 2 nights, (which is price based on 2 people sharing,) would I have to book a separate room for her ?
I'm just interested if anyone has had something similar and what happened. I know I can contact hotels directly, or just book hotels myself etc,so that answer doesn't help, guys. Also -does anyone know roughly, what price are subsequent extra nights for the premium hotel deals if booked through that offer
Really obliged if anyone has any information that could help
many thanks
Louise
Hello Louise, are you referring to the "Abu Dhabi 2-for-1 Stopover" offered by our Hala Team? Please inbox us with both of your ticket numbers and we will clarify it for you. Thanks! *Ari
EtihadHelp is offline  
Old May 30, 2018, 4:55 am
  #1436  
 
Join Date: Jul 2011
Programs: BA Malaysiair
Posts: 15
Ari
Many thanks for your reply.
I'm so sorry, but I don't know what you mean by 'inbox you ' - I'm so tech NOT savvy!
Where should I send the ticket numbers ?
thanks again
Louise Kennedy(Nakamura)
louisenaka is offline  
Old May 30, 2018, 8:34 am
  #1437  
 
Join Date: Jul 2011
Programs: BA Malaysiair
Posts: 15
hey folks
Can anyone help me with this inbox matter ?
Thanks
louisenaka is offline  
Old May 30, 2018, 11:37 am
  #1438  
 
Join Date: Oct 2016
Programs: Etihad Guest Platinum
Posts: 289
Louise

Just click on the EtihadHelp name in any of their posts and a menu will appear and one of the options is Send a private message to EtihadHelp





Originally Posted by louisenaka
hey folks
Can anyone help me with this inbox matter ?
Thanks
JayCee1966 is offline  
Old May 30, 2018, 5:25 pm
  #1439  
 
Join Date: May 2018
Posts: 1
Does EY provide STPC for pax arrive into AUH 2300 from KUL and depart 0850 next morning to NBO ?
cltravel is offline  
Old May 31, 2018, 12:38 am
  #1440  
 
Join Date: Jan 2010
Posts: 9,307
Originally Posted by louisenaka
Can anyone help me with this inbox matter ?
It's cool and trendy speak for email or private message me. Private messaging is described above.
ft101 is offline  


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