Feedback thread for the official EY Lurker, EtihadHelp
Sep 7, 2015, 3:01 pm
#166
Join Date: Oct 2008
Location: Happily living in Frenaros Cyprus having escaped the near-death experience called Sofia Bulgaria
Programs: Etihad Guest Gold, DL FO and 1MM, and a bunch of others at a low level
Posts: 2,052
I had the same problem. Then I received an e-mail from Etihad saying I was registered, but there was no confirmation number for the registration (as I have received in the past for similar promotions.) So am I registered?
Sep 7, 2015, 3:35 pm
#168
Company Representative, Etihad
Join Date: Sep 2013
Posts: 1,815
Hi! We're currently still looking into this and will get back to you both on this thread as soon as we've got an answer. *JP
Sep 8, 2015, 6:41 am
#169
Company Representative, Etihad
Join Date: Sep 2013
Posts: 1,815
Hi mlqsko,
We need to check your ticket number and your Etihad Guest account to be able to advise you about the retro claims. Kindly send the details via a private message to look into this for you. *ES
We need to check your ticket number and your Etihad Guest account to be able to advise you about the retro claims. Kindly send the details via a private message to look into this for you. *ES
Sep 9, 2015, 2:31 am
#170
Join Date: Jun 2015
Posts: 28
Dream and nightmare
Gold Guest 100024407895
subj. triple miles, miles value before changes of FFP took effect
Dear Etihad Help,
actually I booked 13 flights until next year before 8th of July in order to avoid suffering too much. My concerns about the triple / quadruple Promotion materialized as I just took a flight after 8th of July which, however, was booked before 8th of July. Now I received triple miles but at the new, reduced miles value.
I wonder how the guys who do the miles credit do know WHEN I booked my flight so to decide whether to apply the old- or new miles value structure.
Now I chase for correct mileage which is quite annoying.
Could you kindly look into this matter and advise.
Many thanks in advance.
subj. triple miles, miles value before changes of FFP took effect
Dear Etihad Help,
actually I booked 13 flights until next year before 8th of July in order to avoid suffering too much. My concerns about the triple / quadruple Promotion materialized as I just took a flight after 8th of July which, however, was booked before 8th of July. Now I received triple miles but at the new, reduced miles value.
I wonder how the guys who do the miles credit do know WHEN I booked my flight so to decide whether to apply the old- or new miles value structure.
Now I chase for correct mileage which is quite annoying.
Could you kindly look into this matter and advise.
Many thanks in advance.
furnished you with requested information already, however, have not heard anything since then.
In addition to my previous miles claim I have just finished another flight yesterday which was a dream when it comes to service and professionalism on board. I will exclude critics on AUH airport but as expected this good experience turns to a nightmare when it comes to your triple miles promotion.
As stated previously here, to Etihad Gold Guest and socialmedia: I booked ALL my flights until next year March during triple / quadruple miles promotion AND I booked and paid those all BEFORE 8th of July when the changes of your FFP took effect.
Now I received for the latest flight just 0,25 miles value AND without triple promotion factor.
I am very concerned that this will continue to happen for all flights coming.
Could you please advise how the guys who credit the flights can decide whether the flight was booked during promotion AND before 8th of July (Black Wednesday, the day of miles devaluation)?
If they can't (and I presume the can't see when the booking was done and paid) they will never be able to credit the correct mile values.
Could you kindly look into that matter.
Many thanks and best regards
Sep 9, 2015, 1:31 pm
#171
Company Representative, Etihad
Join Date: Sep 2013
Posts: 1,815
Dear Etihad Guest,
furnished you with requested information already, however, have not heard anything since then.
In addition to my previous miles claim I have just finished another flight yesterday which was a dream when it comes to service and professionalism on board. I will exclude critics on AUH airport but as expected this good experience turns to a nightmare when it comes to your triple miles promotion.
As stated previously here, to Etihad Gold Guest and socialmedia: I booked ALL my flights until next year March during triple / quadruple miles promotion AND I booked and paid those all BEFORE 8th of July when the changes of your FFP took effect.
Now I received for the latest flight just 0,25 miles value AND without triple promotion factor.
I am very concerned that this will continue to happen for all flights coming.
Could you please advise how the guys who credit the flights can decide whether the flight was booked during promotion AND before 8th of July (Black Wednesday, the day of miles devaluation)?
If they can't (and I presume the can't see when the booking was done and paid) they will never be able to credit the correct mile values.
Could you kindly look into that matter.
Many thanks and best regards
furnished you with requested information already, however, have not heard anything since then.
In addition to my previous miles claim I have just finished another flight yesterday which was a dream when it comes to service and professionalism on board. I will exclude critics on AUH airport but as expected this good experience turns to a nightmare when it comes to your triple miles promotion.
As stated previously here, to Etihad Gold Guest and socialmedia: I booked ALL my flights until next year March during triple / quadruple miles promotion AND I booked and paid those all BEFORE 8th of July when the changes of your FFP took effect.
Now I received for the latest flight just 0,25 miles value AND without triple promotion factor.
I am very concerned that this will continue to happen for all flights coming.
Could you please advise how the guys who credit the flights can decide whether the flight was booked during promotion AND before 8th of July (Black Wednesday, the day of miles devaluation)?
If they can't (and I presume the can't see when the booking was done and paid) they will never be able to credit the correct mile values.
Could you kindly look into that matter.
Many thanks and best regards
Sep 10, 2015, 4:52 am
#173
Join Date: Sep 2015
Location: BKK
Programs: QR Platinum
Posts: 159
Sep 10, 2015, 8:43 am
#174
Company Representative, Etihad
Join Date: Sep 2013
Posts: 1,815
We are really sorry for the late response. We have sent another reminder to our team for the updates. We will get you a response as soon as possible. Thank you for your patience again. *JS
Sep 10, 2015, 2:25 pm
#175
Join Date: May 2009
Location: World citizen
Programs: Etihad Platinum, Alitalia FRECCIA ALATA
Posts: 266
Etihad its not just me... Please help us all.
We are loyal Etihad customers but the loyalty will run dry if this is how we get help for issues.
I personally have paid more many occasions to fly Etihad only. Right now many airlines have tickets for my trip available for $2900 to $3500. Again I paid $4200 for my up coming trip on Sept 15./all for my loyalty to EY.
We are loyal Etihad customers but the loyalty will run dry if this is how we get help for issues.
I personally have paid more many occasions to fly Etihad only. Right now many airlines have tickets for my trip available for $2900 to $3500. Again I paid $4200 for my up coming trip on Sept 15./all for my loyalty to EY.
Sep 10, 2015, 5:27 pm
#176
Company Representative, Etihad
Join Date: Sep 2013
Posts: 1,815
Etihad its not just me... Please help us all.
We are loyal Etihad customers but the loyalty will run dry if this is how we get help for issues.
I personally have paid more many occasions to fly Etihad only. Right now many airlines have tickets for my trip available for $2900 to $3500. Again I paid $4200 for my up coming trip on Sept 15./all for my loyalty to EY.
We are loyal Etihad customers but the loyalty will run dry if this is how we get help for issues.
I personally have paid more many occasions to fly Etihad only. Right now many airlines have tickets for my trip available for $2900 to $3500. Again I paid $4200 for my up coming trip on Sept 15./all for my loyalty to EY.
Sep 11, 2015, 4:03 am
#177
Join Date: Jun 2015
Posts: 28
to gaze into space
received an answer from Premium Member Services. However, the answer was neither related to my query nor to any other reference I gave like flight dates, booking references or Airline code or ID code for triple promotion.
I have now 4 flights which need adjustment of miles.
Do you know that feeling, when you gaze into space and think by yourself: did I not explain correctly or forgot something or do anything else wrong?
Not my Intention to insult anybody but it would be a big advantage, if the guys who credit the miles will actually read the mail inquiries before they hit a button for a semi automated standard reply.
To recap:
There was a triple / quadruple promotion from EY in May if I am not mistaken. You had to register to enjoy that promotion which was done€€. Then I booked about 14 flights until March next year just to learn sometime later about the heavy weighted negative changes of the FFP coming into effect on / after 8th of July.
Anyhow, it was confirmed by EY that ALL FLIGHTS BOOKED BEFORE 8TH OF JULY WILL NOT APPLY TO THE NEW RULES!
So two questions: 1. how can the people who credit the miles know WHEN I booked my flights and 2. when can the missing miles be adjusted?
Many thanks
Sep 11, 2015, 8:59 am
#178
Company Representative, Etihad
Join Date: Sep 2013
Posts: 1,815
Thanks Etihad Help,
received an answer from Premium Member Services. However, the answer was neither related to my query nor to any other reference I gave like flight dates, booking references or Airline code or ID code for triple promotion.
I have now 4 flights which need adjustment of miles.
Do you know that feeling, when you gaze into space and think by yourself: did I not explain correctly or forgot something or do anything else wrong?
Not my Intention to insult anybody but it would be a big advantage, if the guys who credit the miles will actually read the mail inquiries before they hit a button for a semi automated standard reply.
To recap:
There was a triple / quadruple promotion from EY in May if I am not mistaken. You had to register to enjoy that promotion which was done€€. Then I booked about 14 flights until March next year just to learn sometime later about the heavy weighted negative changes of the FFP coming into effect on / after 8th of July.
Anyhow, it was confirmed by EY that ALL FLIGHTS BOOKED BEFORE 8TH OF JULY WILL NOT APPLY TO THE NEW RULES!
So two questions: 1. how can the people who credit the miles know WHEN I booked my flights and 2. when can the missing miles be adjusted?
Many thanks
received an answer from Premium Member Services. However, the answer was neither related to my query nor to any other reference I gave like flight dates, booking references or Airline code or ID code for triple promotion.
I have now 4 flights which need adjustment of miles.
Do you know that feeling, when you gaze into space and think by yourself: did I not explain correctly or forgot something or do anything else wrong?
Not my Intention to insult anybody but it would be a big advantage, if the guys who credit the miles will actually read the mail inquiries before they hit a button for a semi automated standard reply.
To recap:
There was a triple / quadruple promotion from EY in May if I am not mistaken. You had to register to enjoy that promotion which was done€€. Then I booked about 14 flights until March next year just to learn sometime later about the heavy weighted negative changes of the FFP coming into effect on / after 8th of July.
Anyhow, it was confirmed by EY that ALL FLIGHTS BOOKED BEFORE 8TH OF JULY WILL NOT APPLY TO THE NEW RULES!
So two questions: 1. how can the people who credit the miles know WHEN I booked my flights and 2. when can the missing miles be adjusted?
Many thanks
Sorry for the late response.
Please be advised that your feedback has been forwarded to our Etihad Guest team. We will review this claim again and update you once we received updates from them.
Sorry for keep you waiting and we will do our best to assist you.
Thank you. *JS
Sep 11, 2015, 12:52 pm
#179
Join Date: May 2012
Location: Yorkshire & Bangsaen
Programs: HH Diamond, EY Gold, AY Silver, MR Plat
Posts: 526
Baggage Allowance
Hi Etihadhelp,
Please can you clarify the the following luggage policy for bookings after September 14th.
I currently have silver status.
I intend to book an economy Saver Fare after the 14th September. I understand that I will be allowed 1 checked suitcase of 23KG under the to/from all destinations rules. But, as I am silver, so I will get an additional suitcase at 23KG.
What if I only want to take 1 suitcase which weighs 32KG? Am I limited to 23KG in any single suitcase? Or can I combine the allowances?
Regards
Paul
Please can you clarify the the following luggage policy for bookings after September 14th.
I currently have silver status.
I intend to book an economy Saver Fare after the 14th September. I understand that I will be allowed 1 checked suitcase of 23KG under the to/from all destinations rules. But, as I am silver, so I will get an additional suitcase at 23KG.
What if I only want to take 1 suitcase which weighs 32KG? Am I limited to 23KG in any single suitcase? Or can I combine the allowances?
Regards
Paul
Sep 11, 2015, 1:17 pm
#180
Company Representative, Etihad
Join Date: Sep 2013
Posts: 1,815
Hi Etihadhelp,
Please can you clarify the the following luggage policy for bookings after September 14th.
I currently have silver status.
I intend to book an economy Saver Fare after the 14th September. I understand that I will be allowed 1 checked suitcase of 23KG under the to/from all destinations rules. But, as I am silver, so I will get an additional suitcase at 23KG.
What if I only want to take 1 suitcase which weighs 32KG? Am I limited to 23KG in any single suitcase? Or can I combine the allowances?
Regards
Paul
Please can you clarify the the following luggage policy for bookings after September 14th.
I currently have silver status.
I intend to book an economy Saver Fare after the 14th September. I understand that I will be allowed 1 checked suitcase of 23KG under the to/from all destinations rules. But, as I am silver, so I will get an additional suitcase at 23KG.
What if I only want to take 1 suitcase which weighs 32KG? Am I limited to 23KG in any single suitcase? Or can I combine the allowances?
Regards
Paul
Thanks for writing to us on here.
As your luggage will be calculated by the piece concept, you will not be able to bring only one piece of 32kg, but your each bag is required to be max 23kg. So, as you rightly state, you could bring 2x23kg, but not 1x32kg.
Hope this clarifies your question.
Thanks!
*JP