Feedback thread for the official EY Lurker, EtihadHelp
May 19, 2020, 11:59 pm
#1651
Join Date: Oct 2002
Location: SYD
Programs: QF Emerald EY Plat HH D
Posts: 1,270
Call centre finally called and have said points will be credited once they get around to it presume they have more important things to deal will, Im Happy to wait.
Last edited by aussielori; May 28, 2020 at 3:21 pm
Jun 22, 2020, 10:19 pm
#1652
Join Date: Oct 2002
Location: SYD
Programs: QF Emerald EY Plat HH D
Posts: 1,270
still no credits. would have presumed that ppints would be quicker than cash
Jun 26, 2020, 10:02 pm
#1653
Join Date: Jun 2020
Posts: 1
Hi EtihadHelp,
My parents' flight fron Chicago, US to New Delhi, India is scheduled for 14th July. On a cautionary note, I want to postpone this trip to as late as possible, but at the moment, dont want to select a specific date.
Is there an option to keep the ticket open and how this process works?
My parents' flight fron Chicago, US to New Delhi, India is scheduled for 14th July. On a cautionary note, I want to postpone this trip to as late as possible, but at the moment, dont want to select a specific date.
Is there an option to keep the ticket open and how this process works?
Jun 27, 2020, 4:13 am
#1654
Company Representative, Etihad
Join Date: Sep 2013
Posts: 1,815
Hi EtihadHelp,
My parents' flight fron Chicago, US to New Delhi, India is scheduled for 14th July. On a cautionary note, I want to postpone this trip to as late as possible, but at the moment, dont want to select a specific date.
Is there an option to keep the ticket open and how this process works?
My parents' flight fron Chicago, US to New Delhi, India is scheduled for 14th July. On a cautionary note, I want to postpone this trip to as late as possible, but at the moment, dont want to select a specific date.
Is there an option to keep the ticket open and how this process works?
Thank you. *Rose
Jul 7, 2020, 6:08 am
#1655
Join Date: Sep 2012
Location: GRU-CGH
Programs: TP Gold; IB Oro; G3 Diamond; AD Diamond; LA Plat.; HH Diamond; IHG Diam Amb; Marriott Plat.
Posts: 104
Hi Rose, my award flight was cancelled, but only half of the points have been credited back, as the other half has expired. I was hoping that Etihad Guest would extend expiration a bit, so as to allow for (hopefully) another booking. Is this something you could perhaps help me with? Thanks!
Jul 8, 2020, 6:03 am
#1656
Company Representative, Etihad
Join Date: Sep 2013
Posts: 1,815
Jul 15, 2020, 4:45 am
#1658
Company Representative, Etihad
Join Date: Sep 2013
Posts: 1,815
Jul 15, 2020, 4:25 pm
#1659
Join Date: Sep 2016
Programs: Etihad Gold
Posts: 62
Hi EtihadHelp,
I was wondering about this offer about fully flexible trip should we book it before end of August 2020.
Terms and conditions are not very clear. I tried calling customer service but they couldn't help me with some questions and didn't want to send me any of the answers they could provide in written.
1) I cannot find anywhere what "travel system range" means?
2) Does the offer also apply to paying by existing Etihad Travel credit?
3) It says in case we cannot travel(whatever the reason) that we are eligible for Etihad Credit. What will be the validity period of that Etihad credit?
Let's say I book on 1st of August 2020 for a return trip 1st-30th April 2021 ex-UK and I cancel on 1st of February 2021. What will be the validity of that Etihad Credit?
I was wondering about this offer about fully flexible trip should we book it before end of August 2020.
Terms and conditions are not very clear. I tried calling customer service but they couldn't help me with some questions and didn't want to send me any of the answers they could provide in written.
1) I cannot find anywhere what "travel system range" means?
2) Does the offer also apply to paying by existing Etihad Travel credit?
3) It says in case we cannot travel(whatever the reason) that we are eligible for Etihad Credit. What will be the validity period of that Etihad credit?
Let's say I book on 1st of August 2020 for a return trip 1st-30th April 2021 ex-UK and I cancel on 1st of February 2021. What will be the validity of that Etihad Credit?
Jul 16, 2020, 5:56 am
#1660
Company Representative, Etihad
Join Date: Sep 2013
Posts: 1,815
Hi there. Let me try to clarify this for you.
1. The travel system range means approximately 330 days. So if you book your flight before the 31st August, you can travel up to approximately 330 days from the date you book your ticket.
2. Yes. Your Etihad Credit is like a currency that you can use towards any type of booking or fare. This means that it would be valid towards booking these flexible fares too.
3. Etihad Credit is current valid for 2 years, and can be used towards purchasing flights or ancillaries for you, your friends and family. If you decide to purchase flights, you can travel up to approximately 11 months later than the credit expiry date. That gives you the opportunity to travel within the next 35 months.
So if you book on 1st of August 2020 for a return trip 1st-30th April 2021 ex-UK and you cancel on 1st of February 2021 and decide to avail of the Travel Credit option, which will be reversed to your Travel Bank account, its validity will be up to February 2023 approximately. I say approximately because it depends on when the amount is credited. If you call the Call Centre it should be credited on the same day, if you do it on the website it might take a bit longer.
Let me know if you have further questions. *Sky
1. The travel system range means approximately 330 days. So if you book your flight before the 31st August, you can travel up to approximately 330 days from the date you book your ticket.
2. Yes. Your Etihad Credit is like a currency that you can use towards any type of booking or fare. This means that it would be valid towards booking these flexible fares too.
3. Etihad Credit is current valid for 2 years, and can be used towards purchasing flights or ancillaries for you, your friends and family. If you decide to purchase flights, you can travel up to approximately 11 months later than the credit expiry date. That gives you the opportunity to travel within the next 35 months.
So if you book on 1st of August 2020 for a return trip 1st-30th April 2021 ex-UK and you cancel on 1st of February 2021 and decide to avail of the Travel Credit option, which will be reversed to your Travel Bank account, its validity will be up to February 2023 approximately. I say approximately because it depends on when the amount is credited. If you call the Call Centre it should be credited on the same day, if you do it on the website it might take a bit longer.
Let me know if you have further questions. *Sky
Jul 16, 2020, 8:05 am
#1661
Join Date: Jul 2000
Location: USA
Posts: 40
Hello again, EtihadHelp:
Thank you, for your earlier post, regarding the functioning of the Business Class lounge in Terminal 3.
Do you have a target date for the reopening of the First Class Lounge and Spa?
Also, was just wondering whether Terminal 1 is presently closed for flight operations. Please advise.
Thank you, for your earlier post, regarding the functioning of the Business Class lounge in Terminal 3.
Do you have a target date for the reopening of the First Class Lounge and Spa?
Also, was just wondering whether Terminal 1 is presently closed for flight operations. Please advise.
Jul 17, 2020, 2:30 am
#1662
Company Representative, Etihad
Join Date: Sep 2013
Posts: 1,815
Hello again, EtihadHelp:
Thank you, for your earlier post, regarding the functioning of the Business Class lounge in Terminal 3.
Do you have a target date for the reopening of the First Class Lounge and Spa?
Also, was just wondering whether Terminal 1 is presently closed for flight operations. Please advise.
Thank you, for your earlier post, regarding the functioning of the Business Class lounge in Terminal 3.
Do you have a target date for the reopening of the First Class Lounge and Spa?
Also, was just wondering whether Terminal 1 is presently closed for flight operations. Please advise.
Terminal 1 is still in operation however this is mostly used for other airlines.
Thank you. *Rose
Jul 17, 2020, 6:18 am
#1663
Join Date: Jul 2018
Location: Italy
Programs: Accor Gold, Marriott Titanium, IHG Diamond , Amex Platinum
Posts: 1,484
Dear EthiadHelp
could you please take a look at that ?
Etihad layover rules for AUH - max 4 hours now?
any comment here on in this thread is highly appreciated
could you please take a look at that ?
Etihad layover rules for AUH - max 4 hours now?
any comment here on in this thread is highly appreciated
Jul 18, 2020, 7:20 am
#1664
Company Representative, Etihad
Join Date: Sep 2013
Posts: 1,815
Dear EthiadHelp
could you please take a look at that ?
Etihad layover rules for AUH - max 4 hours now?
any comment here on in this thread is highly appreciated
could you please take a look at that ?
Etihad layover rules for AUH - max 4 hours now?
any comment here on in this thread is highly appreciated
Currently the maximum layover time is 6 hours for those in transit.
Thank you. *Rose
Jul 18, 2020, 7:21 am
#1665
Company Representative, Etihad
Join Date: Sep 2013
Posts: 1,815
Dear EthiadHelp
could you please take a look at that ?
Etihad layover rules for AUH - max 4 hours now?
any comment here on in this thread is highly appreciated
could you please take a look at that ?
Etihad layover rules for AUH - max 4 hours now?
any comment here on in this thread is highly appreciated
Currently the maximum layover time is 6 hours for those in transit.
Thank you. *Rose