Feedback thread for the official EY Lurker, EtihadHelp
Sep 7, 2019, 10:49 pm
#1561
Company Representative, Etihad
Join Date: Sep 2013
Posts: 1,815
Hello there, our partnership with Philippines frequent Flyer programme Mabuhay, has now come to an end. You can retroactively claim miles until 30 December 2019, for flights that were taken before June 30th 2019. *Nic
Sep 7, 2019, 11:14 pm
#1562
Join Date: May 2018
Location: AUH
Programs: TK Elite (*G), ITA Executive, WY Silver, Accor Gold, Marriott Gold
Posts: 291
In 2014 it was said that the 777's would get the Business Studio and New First.
Is this still going to happen or have these plans been cancelled.
Is this still going to happen or have these plans been cancelled.
Sep 12, 2019, 1:49 pm
#1563
Join Date: May 2018
Location: AUH
Programs: TK Elite (*G), ITA Executive, WY Silver, Accor Gold, Marriott Gold
Posts: 291
Also, does your management know that none of us supported the move to scrap the chauffeur service at outstations.
In fact, I reckon that you have lost most of your business from me on the basis of this cut and the absence of flat-beds on the A320 fleet.
In fact, I reckon that you have lost most of your business from me on the basis of this cut and the absence of flat-beds on the A320 fleet.
Sep 13, 2019, 9:42 pm
#1564
Company Representative, Etihad
Join Date: Sep 2013
Posts: 1,815
We appreciate having this feedback and will make sure it is passed onto our concerned teams. Thank you. *Max
Sep 14, 2019, 5:43 am
#1565
Join Date: Mar 2004
Location: CPT
Programs: BA BD SA
Posts: 4,467
Just checking that the advice given 2 years ago still holds, as we have a similar situation coming up: SIN-AUH in F; overnight layover; AUH-JNB in J. This is a single AA award ticket.
So based on what was stated before, we will have access to the First Lounge in AUH prior to our departure for JNB?
Sep 14, 2019, 7:23 am
#1566
Company Representative, Etihad
Join Date: Sep 2013
Posts: 1,815
Thank you for your question. We will have new fleet of B777s arriving in 2021, however announcements regarding the new range of products will be made within the next year.
Sep 14, 2019, 7:26 am
#1567
Company Representative, Etihad
Join Date: Sep 2013
Posts: 1,815
Dear EtihadHelp
Just checking that the advice given 2 years ago still holds, as we have a similar situation coming up: SIN-AUH in F; overnight layover; AUH-JNB in J. This is a single AA award ticket.
So based on what was stated before, we will have access to the First Lounge in AUH prior to our departure for JNB?
Just checking that the advice given 2 years ago still holds, as we have a similar situation coming up: SIN-AUH in F; overnight layover; AUH-JNB in J. This is a single AA award ticket.
So based on what was stated before, we will have access to the First Lounge in AUH prior to our departure for JNB?
Hi there, in this case as you will be flying out of Abu Dhabi in our Business class, during this transit you may visit one of our Premium lounges in Terminal 1 or 3. *Max
Sep 15, 2019, 9:58 am
#1568
Join Date: Mar 2004
Location: CPT
Programs: BA BD SA
Posts: 4,467
Not the response I was hoping for, however. Is this a change in policy since the correspondence I am quoting below took place? (We will be in transit from 23:35 to 10:05.)
Hello - We are flying JFK - AUH in F and then connecting AUH - JNB in J (no F service on this route). We have an overnight layover, arriving AUH at 8:00p and departing at 10:00a the following day, and will be staying the night at a nearby hotel. As we're flying the highest cabins available on both flights,
1) May we use the First check-in area for the AUH - JNB J flight?
2) Will we have access to the F lounge prior to the AUH - JNB flight?
1) May we use the First check-in area for the AUH - JNB J flight?
2) Will we have access to the F lounge prior to the AUH - JNB flight?
Sep 17, 2019, 10:20 pm
#1569
Company Representative, Etihad
Join Date: Sep 2013
Posts: 1,815
I have just given a quick call to the lounge to double check this. They have advised that if there was a First Class cabin on the JNB flights, you would have not been entitled to access the First Class Lounge in AUH. However, since there is no current First Class cabin on that sector, and your first flight is in First Class, you can access the First Class Lounge in AUH by showing your SIN -AUH boarding pass, along with your AUH-JNB one.
*Sky
Sep 18, 2019, 10:25 am
#1570
Join Date: Mar 2004
Location: CPT
Programs: BA BD SA
Posts: 4,467
I have just given a quick call to the lounge to double check this. They have advised that if there was a First Class cabin on the JNB flights, you would have not been entitled to access the First Class Lounge in AUH. However, since there is no current First Class cabin on that sector, and your first flight is in First Class, you can access the First Class Lounge in AUH by showing your SIN -AUH boarding pass, along with your AUH-JNB one. *Sky
*Sky
Sep 29, 2019, 5:52 am
#1573
Join Date: Apr 2010
Programs: BA, SPG
Posts: 50
You can pay to access the Etihad First class lounge in T3, to the best of my knowledge. https://www.etihad.com/en/fly-etihad/lounges "Whichever cabin you’re flying in, wherever you’re flying to, you can pay to access our lounges"
Oct 4, 2019, 10:11 am
#1574
Join Date: Nov 2013
Location: NYC
Programs: BA
Posts: 954
Are Etihad Guest redemptions on AA metal supposed to be charged per-segment when connecting? For example, AUS-CLT-FCO with a 2 hour connection in CLT was quoted at 32,500 miles instead of 20,000 miles. Why are they charging the connection separately; is this correct?
Oct 6, 2019, 5:20 am
#1575
Company Representative, Etihad
Join Date: Sep 2013
Posts: 1,815
Etihad Airways
All details you can find below. *Isi
https://www.etihad.com/en-ae/fly-etihad/lounges