Removal of chauffeur service for some business class passengers
Oct 23, 2014, 2:26 pm
#31
Join Date: Dec 2008
Location: Dublin
Programs: EY Platinum/M&M Gold
Posts: 822
looked at dublin to bkk RTN for next march online; checked fare code of best value fare in business; €1999 but it booked into Z. Rang up a travel agent and they had the same fare €1999 in W which they confirmed was entitled to a chaufeer pick up..
Oct 23, 2014, 4:33 pm
#32
Join Date: Nov 2007
Location: KYE
Posts: 4,156
I think we can all agree that EY is shooting itself in the foot with this short sighted changes.
EK never changed its chauffeur drive policies (with the exception to trans-tasman but it's limited to that specific market), whereas EY is instituting the third overall program change and causing everyone a great deal of confusion.
EK never changed its chauffeur drive policies (with the exception to trans-tasman but it's limited to that specific market), whereas EY is instituting the third overall program change and causing everyone a great deal of confusion.
Oct 23, 2014, 10:18 pm
#33
Join Date: Nov 2004
Location: Phuket
Programs: SQ *Gold, BA, QR, EY, Hilton Diamond, IHG Platinum, Marriott Gold, Amex Platinum
Posts: 5,269
I'm not - whoever writes here on behalf of Etihad sounds like a robot. They don't seem to ever read the flow of the thread, or completely engage with the question, but rather merely post several variations of "please contact us on <email address>".
Comparing peanuts to chauffeurs!
you can always bring your own peanuts on board. Sadly, the same is not always true for chauffeurs...
Comparing peanuts to chauffeurs!
you can always bring your own peanuts on board. Sadly, the same is not always true for chauffeurs...
Oct 24, 2014, 2:57 am
#34
Join Date: Feb 2004
Location: Netherlands
Posts: 4,287
Chauffeur service unconfirmed
Hi,
I booked an Z-class ticket 2 weeks ago and booked the chauffeur service at the same time, today I received an email with the confirmation again, but this time stating that the chauffeur service has been UNCONFIRMED.
So, this is indeed the case
I hope that they will realize their mistake and revert this silly ruling, in my option business is business, no matter what class of ticket you purchase.
cheers!
I booked an Z-class ticket 2 weeks ago and booked the chauffeur service at the same time, today I received an email with the confirmation again, but this time stating that the chauffeur service has been UNCONFIRMED.
So, this is indeed the case
I hope that they will realize their mistake and revert this silly ruling, in my option business is business, no matter what class of ticket you purchase.
cheers!
Oct 24, 2014, 2:57 pm
#36
Join Date: May 2010
Location: ̡̡ ̴̡ı̴̴̡ ̡̡͡|̲̲̲͡͡͡ ̲▫̲͡ ̲̲̲͡͡π̲̲͡͡ ̲̲͡▫̲̲͡͡ ̲|
Programs: ❶❷ ใจ ± ♪♪♪ 7¾³ © ™
Posts: 761
I checked and my flight would be a Z fare so I just booked MAN - BKK with KLM / China air. I've been watching prices and I can go by train or taxi and still be over £200 better off. Its a shame because I did enjoy using Etihad.
Oct 24, 2014, 3:23 pm
#37
Join Date: Jul 2009
Posts: 589
I just booked and paid a tkt BKK-AUH-FRA v.v. for April next year because their system said "2 seats only left" and I am on fixed dates.
Now AFTER my bokking/paying, you guess it, system still says "2 seats left only".
I was wondering through the seat selection that there were still so many open seats. On one flight I was the first.
(This "2 seats..." applied to all fare buckets by the way.)
Oct 25, 2014, 1:01 am
#38
Join Date: Feb 2004
Location: Netherlands
Posts: 4,287
I hope that the Etihad rep. here will take note of this.
Cheers.
Oct 25, 2014, 2:10 am
#40
Join Date: Oct 2014
Programs: SQ Gold, Marriott Platinum, IHG Diamond Ambassador, DL Silver, AS MVP, B6 Mosaic, QR, EY, KE, CX, PR
Posts: 317
Look at your e-ticket receipt - as sent to you by Etihad, or on the website (click "view E-ticket receipt" under "Next Steps" on the right-hand column once you log in with your PNR and surname)
In the column headed "other notes", for each flight you will see a "Fare Basis" followed by a string of letters and numbers. The first letter is the fare code you are booked in. If the sequence starts with a Z, then you have a Z class business ticket. If any individual flight is shown with a fare basis starting with W, C, D, or J, for that particular flight that is the fare class that applies to that flight.
Generally (but not always) all flights will be in the same fare class.
In the column headed "other notes", for each flight you will see a "Fare Basis" followed by a string of letters and numbers. The first letter is the fare code you are booked in. If the sequence starts with a Z, then you have a Z class business ticket. If any individual flight is shown with a fare basis starting with W, C, D, or J, for that particular flight that is the fare class that applies to that flight.
Generally (but not always) all flights will be in the same fare class.
Oct 25, 2014, 7:26 am
#41
Join Date: Jun 2014
Location: England
Programs: Many but loyal to none
Posts: 141
Just done a dummy booking on Etihad and by selecting a flight on the following fare basis: ZAP90GB it comes up quoting this about chauffeur sectors under the fare rules which seems to be no change in policy? Surely they would have a hard time refusing you a chauffeur or a refund if they won't provide one.
--------------------------------------------------
FOR J-/C-/D-/W-/Z- LIMO SERVICE LIMITED TO 2
CHAUFFEUR SECTORS PER JOURNEY. PLEASE CONTACT EY
OFFICE FOR FURTHER INFORMATION.
--------------------------------------------------
FOR J-/C-/D-/W-/Z- LIMO SERVICE LIMITED TO 2
CHAUFFEUR SECTORS PER JOURNEY. PLEASE CONTACT EY
OFFICE FOR FURTHER INFORMATION.
Oct 25, 2014, 8:03 am
#42
Company Representative, Etihad
Join Date: Sep 2013
Posts: 1,815
Hello Amnicoll, having read your post, it seems that you are facing an issue while trying to book your chauffeur. For us to be able to look into this for you, please email us your booking reference at [email protected] Thank you! *GC
Oct 25, 2014, 9:26 am
#43
FlyerTalk Evangelist
Join Date: Mar 2008
Location: Netherlands
Programs: KL Platinum; A3 Gold
Posts: 28,741
Hi there amnicoll if you would like us to clarify the details and entitlement of your booking please send through your booking reference to [email protected] and we will look into this for you. Many thanks *DP
Hello Amnicoll, having read your post, it seems that you are facing an issue while trying to book your chauffeur. For us to be able to look into this for you, please email us your booking reference at [email protected] Thank you! *GC
Oct 25, 2014, 9:36 am
#44
FlyerTalk Evangelist
Join Date: Mar 2008
Location: Netherlands
Programs: KL Platinum; A3 Gold
Posts: 28,741
Oct 25, 2014, 11:19 am
#45
Join Date: Jul 2004
Location: London
Programs: UA 1 .6 MM,Ethiad Gold,Virgin Silver,Marriott Gold,HHonors Diamond,SPG Gold,BA Blue (ish)
Posts: 669
Emailed the social media email regarding my entitlement within 15 mins they have called me at home . Checked my existing booking for end of November . Told eligible -changes from 7th November and as a Gold can still have 4
Confused but impressed with speedy response ^
Confused but impressed with speedy response ^