Status Match
Mar 24, 2015, 6:22 pm
#62
Join Date: Jan 2012
Location: IND
Programs: Avianca Brazil Diamond, Etihad Gold, Southwest CC Pass, HH Diamond, SPG Gold
Posts: 315
Mar 25, 2015, 2:07 am
#63
Join Date: Aug 2013
Programs: AA EXP, Hyatt Diamond
Posts: 273
Oh wow I guess I should have checked here first that I'm not the only one having this problem. I applied on March 11th. I did not send a copy of my AA card as I never received it this year for some reason. I did include a copy of my statement along with asking for guidance as I still had my last year's card I could provide
After no response I went to Etihad's Guest Miles email and after some repeated questioning they said decisions should be made 2 weeks after applying..email below. Their Guest Miles support takes about 4-5 days itself just to respond to an email.
"Thank you for your email.
As per the link received, in order to apply for the tier match promotion, you were required to send us a copy of your Gold card with another airline’s loyalty programme, copy of your latest miles statement as well as your Etihad Guest number to [email protected] between February 21 and March 15, 2015.
If you have already done so, you will receive a confirmation email within two working weeks of your application.
Please note, as per the Terms & Conditions of the promotion, offer is only applicable to individuals based in UAE, UK, USA, Australia, Saudi Arabia, France, Switzerland, China and Japan and the approval are completely at the discretion of Etihad Guest."
After no response I went to Etihad's Guest Miles email and after some repeated questioning they said decisions should be made 2 weeks after applying..email below. Their Guest Miles support takes about 4-5 days itself just to respond to an email.
"Thank you for your email.
As per the link received, in order to apply for the tier match promotion, you were required to send us a copy of your Gold card with another airline’s loyalty programme, copy of your latest miles statement as well as your Etihad Guest number to [email protected] between February 21 and March 15, 2015.
If you have already done so, you will receive a confirmation email within two working weeks of your application.
Please note, as per the Terms & Conditions of the promotion, offer is only applicable to individuals based in UAE, UK, USA, Australia, Saudi Arabia, France, Switzerland, China and Japan and the approval are completely at the discretion of Etihad Guest."
Mar 27, 2015, 5:16 am
#64
Join Date: May 2003
Location: Slightly to the left of center
Posts: 3,475
Update
After just over a month since applying, I finally received the status-match.
The last week or so involved about five different emails from around the organization apologizing for delays, apologizing on behalf of others, the process, etc. I actually had no intentions of following up given the obvious internal problems they need to figure out. Only upon "giving up" did I today receive a 'welcome to Gold' email.
The last week or so involved about five different emails from around the organization apologizing for delays, apologizing on behalf of others, the process, etc. I actually had no intentions of following up given the obvious internal problems they need to figure out. Only upon "giving up" did I today receive a 'welcome to Gold' email.
Mar 27, 2015, 5:47 am
#65
Join Date: Mar 2007
Posts: 4,784
After just over a month since applying, I finally received the status-match.
The last week or so involved about five different emails from around the organization apologizing for delays, apologizing on behalf of others, the process, etc. I actually had no intentions of following up given the obvious internal problems they need to figure out. Only upon "giving up" did I today receive a 'welcome to Gold' email.
The last week or so involved about five different emails from around the organization apologizing for delays, apologizing on behalf of others, the process, etc. I actually had no intentions of following up given the obvious internal problems they need to figure out. Only upon "giving up" did I today receive a 'welcome to Gold' email.
vs. simply waiting for the "Gold" email? which is what I"ll be doing
Honestly, their Gold isn't worth much if they don't respond, have good customer service.
TK's Gold status match is completely opposite, very easy & quick process, which provides some confidence in the program/carrier (to me at least)
Mar 27, 2015, 9:49 am
#66
Join Date: Nov 2010
Location: Dallas and Harare
Programs: AA-EXP 2MM
Posts: 143
Hello all, Ive a quick question. Booked my first flight, HRE-DFW, on Etihad for next month. I'm an EXPLAT on AA and am wanting to start the requalification process for next year with this flight. Is there any way credit the miles to my AA account and also take advantage of the status match offered by Etihad? Are there any benefits that I would be missing if I didn't do the status match that I should be supposedly seeing as an Explat flying Etihad? Thanks for any suggestions!
Mar 30, 2015, 1:54 pm
#69
Join Date: Sep 2010
Location: Dallas, TX
Programs: AA ExPlat, Marriott Gold, Hertz 5*
Posts: 110
Hello all, Ive a quick question. Booked my first flight, HRE-DFW, on Etihad for next month. I'm an EXPLAT on AA and am wanting to start the requalification process for next year with this flight. Is there any way credit the miles to my AA account and also take advantage of the status match offered by Etihad? Are there any benefits that I would be missing if I didn't do the status match that I should be supposedly seeing as an Explat flying Etihad? Thanks for any suggestions!
Mar 31, 2015, 1:29 pm
#70
Join Date: Nov 2014
Programs: Delta PM, Hyatt Globalist, Accor Diamond, MAR&HLT Gold, Wyndham Plat, Hertz Presidents Circle
Posts: 129
Welcome to Etihad Guest Gold
Dear XXXXXXXXXX ,
Membership number: XXXXXXXXXXXX
Your continued loyalty has earned you enough Tier Miles/Tier Segments to be upgraded to Etihad Guest Gold. So now you’ll enjoy more benefits and privileges every time you fly with Etihad Airways, Etihad Regional, Air Serbia, and Air Seychelles*, making every journey more rewarding.
Here are some of the key benefits of your Etihad Guest Gold membership:
• Enhanced Lounge Access – Invite a guest to enjoy our luxurious Business Class Lounges before you fly
• Rewards Sooner – Earn 50% bonus miles on every flight
• Priority Check-In and Boarding – Take advantage of priority check–in and boarding on all flights, regardless of which cabin you are travelling in
• Extra Baggage Allowance – 15 kilos additional baggage allowance on all applicable flights*
• Fast Track Immigration – Upon arrival at your destination, skip the queue at border control to enjoy a speedy exit*
• Nominate a Representative – We know your time is precious, so you can authorise one other person to manage your account on your behalf
To find out more about all your new benefits, please click here.
When will I get my new Etihad Guest Gold Card?
As we are in the process of redesigning our Etihad Guest cards, your new Etihad Guest Gold card will be sent to you on or before 31 May 2015. We’ll email you again to confirm when your new card has been successfully dispatched.
In the meantime, if you are planning to travel before your new card arrives, simply print out a copy of this email (which is valid until 31 May 2015) and present it at the airport to enjoy all the benefits exclusive to your Gold membership.
We look forward to welcoming you on board again soon.
Yours sincerely,
Peter Baumgartner
Chief Commercial Officer - Etihad Airways
* Subject to the terms and conditions of the programme, the airline you are travelling on and service availability. For full details visit: www.etihadguest.com/en/programme/benefits/gold/
Dear XXXXXXXXXX ,
Membership number: XXXXXXXXXXXX
Your continued loyalty has earned you enough Tier Miles/Tier Segments to be upgraded to Etihad Guest Gold. So now you’ll enjoy more benefits and privileges every time you fly with Etihad Airways, Etihad Regional, Air Serbia, and Air Seychelles*, making every journey more rewarding.
Here are some of the key benefits of your Etihad Guest Gold membership:
• Enhanced Lounge Access – Invite a guest to enjoy our luxurious Business Class Lounges before you fly
• Rewards Sooner – Earn 50% bonus miles on every flight
• Priority Check-In and Boarding – Take advantage of priority check–in and boarding on all flights, regardless of which cabin you are travelling in
• Extra Baggage Allowance – 15 kilos additional baggage allowance on all applicable flights*
• Fast Track Immigration – Upon arrival at your destination, skip the queue at border control to enjoy a speedy exit*
• Nominate a Representative – We know your time is precious, so you can authorise one other person to manage your account on your behalf
To find out more about all your new benefits, please click here.
When will I get my new Etihad Guest Gold Card?
As we are in the process of redesigning our Etihad Guest cards, your new Etihad Guest Gold card will be sent to you on or before 31 May 2015. We’ll email you again to confirm when your new card has been successfully dispatched.
In the meantime, if you are planning to travel before your new card arrives, simply print out a copy of this email (which is valid until 31 May 2015) and present it at the airport to enjoy all the benefits exclusive to your Gold membership.
We look forward to welcoming you on board again soon.
Yours sincerely,
Peter Baumgartner
Chief Commercial Officer - Etihad Airways
* Subject to the terms and conditions of the programme, the airline you are travelling on and service availability. For full details visit: www.etihadguest.com/en/programme/benefits/gold/
Apr 13, 2015, 4:14 am
#71
Join Date: Jan 2014
Location: New York
Programs: AA EXP, EY Gold, SPG Gold, Hilton Gold, IHG Gold, Hertz 5*, Global Entry
Posts: 245
A month after the program closed, I finally received word that I was granted a status match against my US Airways status. It only took a bunch of emails to multiple inboxes before finally getting approved.
Apr 13, 2015, 1:34 pm
#72
Join Date: Aug 2012
Posts: 110
Got matched, no chasing.
I received the magical mail yesterday after more than 5 weeks since sending request. Never followed up nor cared for it much but it seems they are just taking their time to process. Also,I applied a day before my AA platinum was expiring.
Apr 13, 2015, 3:25 pm
#73
Join Date: Feb 2014
Location: UK
Programs: Gold Hilton-Starwood-ClubCarlson-LeClub /Amex/ Gold Cathay-Silver BA-Etihad Silver
Posts: 78
I just received my Etihad Gold email. I had totally forgotten and thought I won't receive it but it worked. I matched my Cathay Gold ( perk from the Amex Plat) and it was accepted. I didn't credit any miles to Cathay so I thought it wouldn't since it was 0 balance.
Can't complain
Can't complain
Apr 14, 2015, 12:04 am
#75
Join Date: Jan 2003
Location: Wellington, New Zealand
Programs: NZ*G, QRPC Gold
Posts: 127
I sent an email with my A3 gold card on 24 February.
Received the Welcome to Gold email today, advising the cards were being redesigned and would be sent out after 31 May. In the meantime, use a printout of said email.
Took a while, and had given up on it (win some, lose some) - but there it was!
Received the Welcome to Gold email today, advising the cards were being redesigned and would be sent out after 31 May. In the meantime, use a printout of said email.
Took a while, and had given up on it (win some, lose some) - but there it was!