Good Emirates Customer Service Experience
Sep 24, 2009 | 12:54 am
#1
Original Poster
Join Date: May 2001
Location: Germany
Posts: 479
Good Emirates Customer Service Experience
Just returned from a trip to south africa.
The departure was on August 29. from Dusseldorf, with EK 58 (leaving at 9:20 p.m.) to DXB with connection to CPT.
In the afternoon on August 29. (around 3 p.m.) I got a phone call from Emirates, informing me, that Flight EK 58 will be canceled because of technical problems with the incoming flight EK 57.
They offered me two options: flying the next day, or if I could be early enough at the airport, they could send me to Munich with Lufthansa, where I could fly with EK to DXB to get my connecting flight to CPT.
One hour later I was at the airport and together with my wife we were rerouted through MUC.
This was very good customer service!
The departure was on August 29. from Dusseldorf, with EK 58 (leaving at 9:20 p.m.) to DXB with connection to CPT.
In the afternoon on August 29. (around 3 p.m.) I got a phone call from Emirates, informing me, that Flight EK 58 will be canceled because of technical problems with the incoming flight EK 57.
They offered me two options: flying the next day, or if I could be early enough at the airport, they could send me to Munich with Lufthansa, where I could fly with EK to DXB to get my connecting flight to CPT.
One hour later I was at the airport and together with my wife we were rerouted through MUC.
This was very good customer service!
Sep 25, 2009 | 12:20 am
#3
Original Poster
Join Date: May 2001
Location: Germany
Posts: 479