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Old Aug 28, 2008 | 10:14 am
  #1  
kalapatt
Original Poster
 
Join Date: Jul 2004
Programs: Starwood Platinum, HH Gold
Posts: 15
Bassinet assignment
I have a question related to booking a bassinet for an infant. I'm assuming that this cannot be done via the website, but if I call reservations and they assign a bassinet, is it guaranteed? do I get a seat assignment and an assigned bassinet? or is it just a request and not confirmed?
Someone told me that such requests are not confirmed till airport check-in.
I was surprised at this...even though I request this months in advance, it seems unfair that the real assignment happens at check-in.I'm travelling to INdia from Newark/JFK...any one have any experiences to share?
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Old Aug 28, 2008 | 1:13 pm
  #2  
rm89
 
Join Date: Sep 2007
Location: London
Programs: Skywards Silver
Posts: 28
Originally Posted by kalapatt
I have a question related to booking a bassinet for an infant. I'm assuming that this cannot be done via the website, but if I call reservations and they assign a bassinet, is it guaranteed? do I get a seat assignment and an assigned bassinet? or is it just a request and not confirmed?
Someone told me that such requests are not confirmed till airport check-in.
I was surprised at this...even though I request this months in advance, it seems unfair that the real assignment happens at check-in.I'm travelling to INdia from Newark/JFK...any one have any experiences to share?
If booking through a travel agent, let them know about this. You can call reservations and request those seats, and you will will an assigned seat, i've never had a problem with that. Just arrive at the airport a little early just to be safe.

Only in rare cases you will not be assigned a bassinet - if this happens, they will make sure you get it and will change other passengers seats.
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