Cancelled flight without approval
#1
Original Poster
Join Date: Jun 2024
Posts: 2
I had a flight back in Feb, flying back from Amritsar to London, Gatwick; with a stay in Dubai for 3.5 hours. The flight from ATQ to DXB, was with Emirates partner airline, Spice Jet. The flight was due to leave ATQ at 08:05, when I arrived to the airport at 04:00, and went to the check-in desk, I was told my flight was for the following day. At this point I had no comms from my booking agent (Expedia), Emirates or Spice Jet. After ongoing arguments with the airport staff and not providing me the correct information, I called up Emirates Airline directly and they informed me my ticket has been re-booked by Spice Jet, again with no reasoning provided. I was advised by the airline to avoid additional costs and stress to just come back the next day. It was only at 06:30 when I received comms that my flight had been rebooked.
Spice Jet airline are blaming Emirates as it was due to weather conditions in ATQ, the original flight was delayed and therefore resulted in me missing my flight from DXB-LGW if i got on the plane. When i got back to the UK, i contacted Emirates, they are holding Spice Jet responsible for this. Each airline is blaming one another. Do i have any rights to compensation, if so where is the best place to go to raise this?
Spice Jet airline are blaming Emirates as it was due to weather conditions in ATQ, the original flight was delayed and therefore resulted in me missing my flight from DXB-LGW if i got on the plane. When i got back to the UK, i contacted Emirates, they are holding Spice Jet responsible for this. Each airline is blaming one another. Do i have any rights to compensation, if so where is the best place to go to raise this?
#2
Ambassador: Emirates Airlines
Join Date: Sep 2004
Location: Manchester, UK
Posts: 19,813
If it was cancelled by SpiceJet due to bad weather at ATQ, then I don't believe you'd be entitled to any compensation. It sounds like this was a late cancellation and they just moved you to a flight the following day. In Europe, you'd have been entitled to "Duty of Care" (hotel etc. for the extra night) - but no compensation. I don't know if India has any similar protections?
#3
Original Poster
Join Date: Jun 2024
Posts: 2
This is what I'm not too sure about - other passengers were flying out to London airports on the same connecting flight to DXB, and theirs was cancelled too due to the same reasoning. However, other passengers that were catching this flight as a local flight, they were allowed to check in. The flight was delayed but it went out around 12pm as the weather improved. It seems as if Emirates didn't want to cover the costs that would incur if I were to miss the DXB-LGW flight if I flew out from ATQ that day.
I'd understand if everyone flying with SpiceJet had their flight re-booked and cancelled, but that didn't happen. It was just a handful of Emirates passengers that had their booking cancelled and re-booked for the following day. Can anything for this be done? Or raised else where?
I'd understand if everyone flying with SpiceJet had their flight re-booked and cancelled, but that didn't happen. It was just a handful of Emirates passengers that had their booking cancelled and re-booked for the following day. Can anything for this be done? Or raised else where?

